Right Toyota

Untrustworthy I took my 2012 Prius in for its first service since my Service contract expired. Included in the oil change price, and written on the receipt, is top I took my 2012 Prius in for its first service since my Service contract expired. Included in the oil change price, and written on the receipt, is topping off fluids, & checking air filters. We also requested tire pressure check (to be set at 37 psi). When the vehicle was picked up it was clear the air filters had not been touched although we were told they need to be replaced (which my husband just did four months ago), and the washer fluid was empty. Then, 15 minutes later, the tire pressures were checked, two were 35 one was 38 & one was 39. So, None of the checklist items were done!!! I am wondering if they even bothered to put in the right type of oil? More

Serious lack of customer service From the time I drove in to the time I picked up the vehicle, no one seemed to really want to help. Very short conversation & extreme lack of concern From the time I drove in to the time I picked up the vehicle, no one seemed to really want to help. Very short conversation & extreme lack of concern for what was going on. Every time I tried to call and check on my vehicle, I was sent to voice mail or a national car center. When I picked up the vehicle, it felt like I was bothering them; they just wanted me to sign and get out. Very disappointing and frustrating experience. Will NOT return More

Awesome experience Jason helped me find just the right vehicle. Very professional and honest. The whole experience was great. Exceptional service- and this is the 2nd gr Jason helped me find just the right vehicle. Very professional and honest. The whole experience was great. Exceptional service- and this is the 2nd great experience with Right Toyota!! More

Rhett and Kimberly Laufenburger recommended Jason Carter! I just purchased my 2015 Toyota Highlander from Right Toyota. Jason Carter was amazing. Extremely helpful and caring. Jason has integrity and made m I just purchased my 2015 Toyota Highlander from Right Toyota. Jason Carter was amazing. Extremely helpful and caring. Jason has integrity and made me feel very comfortable with the process. More

So good we have purchased last 10 vehicles from Right Toyota Right Toyota is so good we have done 10 deals together. Truly wonderful experience. Robin Conant knew everything about the 2 cars we were looking for Right Toyota is so good we have done 10 deals together. Truly wonderful experience. Robin Conant knew everything about the 2 cars we were looking for and helped my wife & I find the right fit for each of us. Jason Decker is the best there is in this industry. He is a true professional that cares about his clients. More

Horrible Service Department! I went in for routine maintenance on my 2014 Rav4. When I took it in, I advised the service department of a noise coming from the front left wheel ar I went in for routine maintenance on my 2014 Rav4. When I took it in, I advised the service department of a noise coming from the front left wheel area. Long story short, the tech said this noise was due to a faulty strut and strut mount. I took the car back in three days later and was told I "we will make sure we get you to work on time after you drop the car off." This was most definitely not the case. When i dropped the car off, I was told I could either pay for a rental car or wait over an hour for the shuttle. The service associate was very rude and not understanding at all. I was told this job when take 2 hours... I got a call 5 hours later stating they replaced the strut and strut mount and the car was still making a metal on metal noise and I would be getting a call back within an hour. I again, got a call two hours later stating "we have took the new parts back out, and put them back in. The car is no longer making the noise. We have been driving it around for about 35 minutes." All in all, due to the dealership driving my car around between the two different days they had it, over a half tank of gas was used. Again, the dealership was not understanding about my concern regarding the excessive gas usage. I will NEVER go back to this dealership and I highly suggest the same to anyone. All these people care about is their commission. More

The best Sales/Finance teams you can find! My wife and I just bought a 2015 Toyota Camry from Right Toyota. To say we were blown away by the staff there would be the understatement of our marri My wife and I just bought a 2015 Toyota Camry from Right Toyota. To say we were blown away by the staff there would be the understatement of our marriage. We had been sharing a car for almost 6 years (gulp), and finally took the plunge in getting a 2nd. I had done hours of research online, spoke with family members and friends, and finally felt as ready as I could be to "take on a salesman". On a recommendation from a friend, we decided to try Right Toyota first. Our friend recommended a specific salesman, and even provided us with his cell #, which prompted my wife to contact him the night before we visited the lot. If you are looking for a new ride, and haven't heard of Jason Carter, allow me to enlighten. Jason redefines salesmanship. Period. No pushy sales tactics, incredibly personable, and incredibly talented at reading his customers. There was never one moment (even when the asking price was above our budget) where I thought that our priorities weren't Jason's top priorities. He's simply that good. He put us in a car that I would have NEVER thought we could afford, at payments I would have never thought possible. And he did it in such a comfortable and non-pushy way....I can never thank him enough. We then sat down with the finance department, where we met another great guy, Adam Rosepink. As a server in a restaurant, I would equate Adam's role at Right Toyota to the kitchen's role in a restaurant: he's the unsung hero. Again, not at all pushy very personable and friendly, and had us out to our car in a matter of minutes. We heard nonstop horror stories about sitdowns with the dreaded finance department, which is a shame, because those people had clearly not sat down with Adam. After Adam signed us out, it was a short walk out to our fresh-out-of-the-detail-shop, topped-to-the-brim-with-gas Toyota Camry. Jason snapped a few pics for us, and away we went. And let me tell you, I feel good. I feel really, really good. Do yourself a favor, and if you're looking for a new car, make Right Toyota your first stop. And ask for Jason Carter. More

Prius purchase was a breeze with Jared our salesman We wanted no white, red or blue car. Jared quickly found us a perfect Winter Gray Prius. We sat in it learning all the great things about how it worke We wanted no white, red or blue car. Jared quickly found us a perfect Winter Gray Prius. We sat in it learning all the great things about how it worked and money savings. There was lots of space both front and back and the seats were comfortable. We did not take a test drive because we liked how Jared talked about the car and he gained our trust. Jared went to Jaime his manager who came over to meet us and the deal was done. Our previous car was signed over as well. We spent only 1 1/2 hrs which was not a waste of time at all. We actually enjoyed the process and how often can that be said at a dealership. Of course the paperwork took some time but they were serving brats and chicken on the barbecue out front so we ate and signed papers. We left happy to say the least. Every day since we see our savings. Thank you Jared and Jaime at Right Toyota More

Sales experience was smooth I was treated with professionalism. The sales team had a thorough knowledge of their product in assisting me with my purchase. I felt that I was dealt I was treated with professionalism. The sales team had a thorough knowledge of their product in assisting me with my purchase. I felt that I was dealt with honestly, and that I received a great deal on my 2015 Rav4 vehicle purchase. This was my third car purchase with AJ. More

Everything is Right with Right Had my 2008 Tundra worked on today, like I do every 5k miles. Got in around 6:45am and was immediately met with a warm greeting by my service manager Had my 2008 Tundra worked on today, like I do every 5k miles. Got in around 6:45am and was immediately met with a warm greeting by my service manager. I told Bob that I was a bit pressed for time, having an appointment at 10:30am. He told me to have a seat and would get with me as soon as possible. About 20 min later he told me what needed to be done, the cost, and that I would be out by 9:30am at the latest. I settled in and did some light reading to pass the time. Bob came back to me with the keys in hand by 8:45am, and was able to discount the service by an additional 10% from what he originally quoted me. Bob is my go to guy at Right, but I have never had an issue with any of the other service managers or the quality of the work done by the Service Department. Thanks Bob for taking care of my truck. More