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Right Toyota

Scottsdale, AZ

4.4
2,093 Reviews
Right Toyota is your Toyota dealer in Scottsdale serving the Phoenix Metro, Tempe, Mesa and Fountain Hills communities. Right Toyota offers new and used Toyota cars and trucks for sale. As a full service Toyota dealership, Right Toyota provides parts and services such as regular maintenance, oil change and repair for all Toyota vehicles. You can find the Right Toyota Showroom located at 7701 E. Frank Lloyd Wright Blvd. Scottsdale, AZ 85260. Stop by Right Toyota in Scottsdale, AZ and test drive a new Toyota car or truck today.
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7701 E Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 2,093 reviews

July 29, 2023

Courteous service manager, timely. Explained what would be involved in my service & very short wait time. More

by NAVARRO2
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Jul 31, 2023 -

Right Toyota responded

Thank you very much for being our customer, we appreciate your kind feedback.

July 29, 2023

Junior is a great service advisor. Use him all the time. He’s professional and courteous. More

by MAR.CHAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior
Jul 31, 2023 -

Right Toyota responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

July 29, 2023

Excellent service department as well as sales staff. Thorough and timely with work on my vehicle.Keep me updated on when service is needed.Pleasant and professional staff. More

by BARNEYGRIFFIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Vic
Jul 31, 2023 -

Right Toyota responded

Thank you very much for being our customer, we appreciate your kind feedback.

July 28, 2023

I had a wonderful time thank you very much I drove four miles just to buy this car More

by KNI1226
Recommend Dealer
Yes
Employees Worked With
Giff and Tyler smith
Jul 31, 2023 -

Right Toyota responded

Thank you very much for the kind feedback, we appreciate your business and support.

July 28, 2023

I want to thank Matt in the service department so much for attending us our family is so greatful that god put Matt in our path More

by Cesarchavezmetro
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Matt from service
Jul 28, 2023 -

Cesarchavezmetro responded

Best service over the phone and in person as well I highly recommend you ask for Matt Better yet always ask for Matt in service department

Jul 31, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

July 28, 2023

Took vehicle in primarily for a/c concern, a/c not blowing as cold left vehicle at dealer, get a call next morning nothing wrong with vehicle, told to add freon myself, they claimed they checked for l More

by GERALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Bocchi
Jul 31, 2023 -

Right Toyota responded

We want to extend our sincere apologies for the disappointing experience you had at our auto dealership. We deeply regret any inconvenience and frustration caused during your visit, and we understand your concerns regarding the AC issue with your vehicle. Our primary goal is to provide reliable and honest service to all our customers, and it is disheartening to hear that we did not meet your expectations in this regard. We take your feedback seriously, and we are actively investigating the discrepancies you pointed out to understand what may have led to the miscommunication and lack of resolution.

July 28, 2023

Orlando has a big pair of shoes to fill with the retirement of Darvin but he seems like he is very capable of filling them. This is my third or fourth Toyota and the only service they have ever had More

by mark.s.clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
Jul 31, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

July 28, 2023

My experience with Shawn in sales was extremely disappointing. During the test drive, he pressured me to commit to buying a Highlander without discussing any numbers. When I mentioned the need to t More

by srteich545
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Shawn
Jul 28, 2023 -

Right Toyota responded

We apologize for the disappointing experience you had with Shawn in sales. We understand the importance of discussing numbers and providing essential financial information during the car buying process. It is never our intention to pressure or be dismissive towards our customers. We take your feedback seriously and will address this with Shawn to ensure it does not happen again. We apologize for any offense caused by inappropriate language and assure you that it is not reflective of our dealership's standards of professionalism. We appreciate you bringing this to our attention and would like to offer further assistance. Please contact us via text or call so we can address your concerns directly. Matt W. - CR Mgr. - Right Toyota / mwinter@righttoyota.com

July 28, 2023

They are deceptive throughout the process and try to sell a payment. They added $5000 in warranty’s and extras they never disclosed or ask me if I wanted snd tried to get an acceptable payment. In my opini More

by awolf12948
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Don’t know a name
Jul 31, 2023 -

Right Toyota responded

We are truly sorry to hear about your negative experience with our auto dealership. We sincerely apologize for the issues you encountered during the final paperwork process. We understand the importance of transparency in our business practices, and we regret that we fell short of meeting your expectations in this regard. Matt W. - CR Mgr. - Right Toyota

Jul 31, 2023 -

awolf12948 responded

It is my opinion that the deception was intentional and deplorable. Integrity is more important than anything else in dealing with a car dealer and unfortunately that is void in your business. I buy lots of cars for kids and grandkid. Over the past 3 years I bought a Camry from you, a 2020 Supra from Findlay and 2 Lexus SUV’s. I’m very happy that the other dealers from Toyota are actually honest and ethical.

July 28, 2023

Treated really nice. Great service. Thanks for all to Jonathan and Jackson. Thanks a lot. More

by inter0227
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan, Jackson
Jul 31, 2023 -

Right Toyota responded

Thank you very much for being our customer, we appreciate your kind feedback.

Jul 31, 2023 -

inter0227 responded

Thanks for all your help.

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