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Right Toyota

Scottsdale, AZ

Overview
Reviews
Vehicles
4.4
2,088 Reviews
Right Toyota is your Toyota dealer in Scottsdale serving the Phoenix Metro, Tempe, Mesa and Fountain Hills communities. Right Toyota offers new and used Toyota cars and trucks for sale. As a full service Toyota dealership, Right Toyota provides parts and services such as regular maintenance, oil change and repair for all Toyota vehicles. You can find the Right Toyota Showroom located at 7701 E. Frank Lloyd Wright Blvd. Scottsdale, AZ 85260. Stop by Right Toyota in Scottsdale, AZ and test drive a new Toyota car or truck today.
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7701 E Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 2,088 reviews

April 28, 2023

Slow response to email information request cost me a chance to purchase a car I’d been looking for. Emailed through auto trader app at 3pm. Got a reply saying they didn’t get info on the car I wanted. E More

by Sbeck.architect
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Paul Landau
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May 02, 2023 -

Right Toyota responded

Sbeck, we apologize for the communication issues you experienced with us. We will work to improve how quickly we respond to information requests so customers do not miss out on the opportunity to purchase the vehicle of their choice. Matt W. - CR Mgr. - Right Toyota

April 23, 2023

Right Toyota = WRONG Toyota. I Do Not Recommend if you are looking for a Toyota. More

by GG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pretty Much Everyone
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Apr 23, 2023 -

GG responded

Your dealership has failed me multiple, multiple times beyond belief since my purchase of 3 Brand New Toyota vehicles, all in the same month no less. The personnel does not communicate, they ignore my messages and requests, they do not return calls and I’m in disbelief with many broken promises. With my first failed visit with the service department and for thru lack of communication, I just simply asked for a couple tubes of touch up paint in return. That was 4 months ago and I still haven’t received those yet. Again, no responses to my messages and I am completely ignored. My most recent visit for my 10K service, I brought up a few drivability concerns with the engine and the transmission. I dropped the vehicle off at 8am so they had All Day to address my concerns. It was getting to be 2:30 in the afternoon and I haven’t heard anything on the status of my vehicle so I called my service advisor David. I got his voicemail and left a message. 3:15, no response yet. I left a voicemail for the service manager Eric as well. I called the general service number and the person told me that David has left due to an emergency. I asked the status of my vehicle and said it was my only vehicle. The response I got was they didn’t know and I have to call back the next day. I was completely floored, stuck at work, no car and had a 45 minute walk home, 95 degrees with no sun protection. When I got home I called about a vehicle I could use for the night since I work a night job, but there again nobody could help me with this either. Another dead end disappointment. I’m without a vehicle and I missed a nights worth of pay. The next day when I picked up my vehicle, I spoke with Eric the service manager and all I got was an apology in which I felt that I should have received returned satisfaction for my inconveniences, but that’s too difficult since they can’t even follow through with 2 Tubes of touch from 4 months ago. To add, they didn’t find anything wrong and couldn’t “Duplicate” my concerns. After getting in my vehicle, I saw they only put 10 miles on my vehicle. How can they verify drivability concerns in 10 miles? And they had it for 2 whole days, WOW, talk about going the extra mile for customer satisfaction and really putting in an effort? I absolutely will not purchase another vehicle from “WRONG TOYOTA”. The owner, David Wilson should be embarrassed, ashamed and made aware of how his employees are running the organization.

Apr 24, 2023 -

Right Toyota responded

GG, we apologize for the inconvenience of having your vehicle for an extended amount of time. We can only perform repairs based on diagnostics and if we can get a problem to replicate. This is a very understandably frustrating situation to have with your vehicle, and are sorry for having your vehicle so long while not finding anything we could fix. Please contact me if you need additional assistance and I can make arrangements to get you your touch up paint. Matt W. - CR Mgr. - Right Toyota / mwinter@righttoyota.com

April 18, 2023

Christian Rodriquez and manager and finance was fantastic I would highly recommend everyone to right Toyota More

by Rmiskawitz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Rodriquez
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Apr 19, 2023 -

Right Toyota responded

Rmiskawitz, thank you very much for the kind feedback, we appreciate your business and support. Matt W. - CR Mgr. - Right Toyota

April 10, 2023

Your service manager David Marentes completely failed at multiple points to provide helpful or “good” service. 1. My standard service appointment for 9:15 AM took OVER 7 HOURS to complete, with multiple More

by RightToyotaSux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Marentes, Matt Winter
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Apr 11, 2023 -

Right Toyota responded

RTS, we sincerely apologize you had a difficult experience during your last service with our dealership. We apologize for the communication and time concerns you mentioned in your review. I have passed your review and comments to management so we can improve the level of service we provide our customers through training and improvement. Matt W. - CR Mgr. - Right Toyota

Apr 11, 2023 -

RightToyotaSux responded

How about Reaching out to me to handle this and make it right for me? I should be refunded or something should be done to correct the obvious customer EXPLOITATION. My salesperson for this vehicle Jason( yes I purchased this new from your team) reached out yesterday even though he is no longer with the company. Shows that he cares and wants to help customers even if he doesn’t have any skin in the game now. I still have gotten absolute silence in my emails from your leadership team.

Apr 11, 2023 -

RightToyotaSux responded

Update: Matt W from above has reached out to offer me $100 refund with the condition that I remove my review. That seems like a clear violation of this site’s rules as a consumer resource and review site. If I could I would lower my score because this is also shady.

April 06, 2023

Great Service and always willing to help out on any way. They make it fast and easy! Thank You! More

by jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Apr 06, 2023 -

Right Toyota responded

Jim, thank you very much for the kind feedback, we appreciate your business and support. Matt W. - CR Mgr. - Right Toyota

March 09, 2023

Salesman Shawn Portman was great to work with. He the car buying experience a good one. More

by Jcjordan67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Portman/Adam Rosepink
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Mar 13, 2023 -

Right Toyota responded

Jcjordan67, we are pleased you had a great purchase experience, thank you for the feedback. Matt W. - CR Mgr. - Right Toyota

March 09, 2023

I went to Right Toyota to test drive a 2020 Tundra and left with a 2023! I had a budget that I wanted to stick to, Tiffany Sharp and Greg Wishner worked hard to follow that. Spencer Koenig and Zach Jarden More

by Mattyjv93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiffany Sharp, Greg Wishner, Zach Jarden, Spencer Koenig
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Mar 13, 2023 -

Right Toyota responded

Mattyjv93, we are pleased you had a great purchased experience with us. Congratulations on the purchase of your new 2023 Toyota Tundra, we appreciate your business. Matt W. - CR Mgr. - Right Toyota

March 01, 2023

Rigt Toyota provided great service. The service was estimated to take 60 to 90 minutes; they finished in less than 60 minutes. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
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Mar 02, 2023 -

Right Toyota responded

Jeff, we are doing our best to speed up our service turn around times, thank you for the recognition. Matt W. - CR Mgr. - Right Toyota

February 18, 2023

Excellent service. I always feel well taken care of. I highly recommend Right Toyota. The Best! More

by Linda C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior, Mike B
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Feb 20, 2023 -

Right Toyota responded

Linda, thank you very much for the kind feedback, we appreciate your business and support. Matt W. - CR Mgr. - Right Toyota

February 14, 2023

Great service, work done on time. I would recommend this dealer to any body that asks. More

by Scott.crossfitphoenix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior, don’t know last name
Report | Print
Feb 14, 2023 -

Right Toyota responded

Scott, thank you for recommending us, we appreciate your support. Matt W. - CR Mgr. - Right Toyota

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