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Right Toyota

Scottsdale, AZ

Overview
Reviews
Vehicles
4.4
2,091 Reviews
Right Toyota is your Toyota dealer in Scottsdale serving the Phoenix Metro, Tempe, Mesa and Fountain Hills communities. Right Toyota offers new and used Toyota cars and trucks for sale. As a full service Toyota dealership, Right Toyota provides parts and services such as regular maintenance, oil change and repair for all Toyota vehicles. You can find the Right Toyota Showroom located at 7701 E. Frank Lloyd Wright Blvd. Scottsdale, AZ 85260. Stop by Right Toyota in Scottsdale, AZ and test drive a new Toyota car or truck today.
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7701 E Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 2,091 reviews

May 06, 2023

Took it in for 30 mile service and they didn't rotate my tires and also did not put in 35 psi in my tires which the paper they gave me said. Also they did not check any fluids. I do not think the oil change More

by Cydhahn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Bocchi
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May 08, 2023 -

Right Toyota responded

Cyd, we sincerely apologize for the dropping the ball here. I have sent your review and comments to the service manager so we can improve. Please contact me so we can discuss this issue in better detail. Matt W. - CR Mgr. - Right Toyota / mwinter@righttoyota.com

May 08, 2023 -

Cydhahn responded

I tried to call the service manager even left a message but I received no response. I believe I did not get an oil change done or any other service you are suppose to receive with the 30 mile service. I will not be back! I heard from a friend that Right Toyota was trustworthy, but after my last visit on May 1st, I dont trust anything they do.

May 05, 2023

Always great to purchase at Right Toyota from sales to finance. I've bought multiple cars there. Give them a try. More

by Landay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler
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May 08, 2023 -

Right Toyota responded

Landay, thank you very much for being a loyal Right Toyota customer, we appreciate your business and support. Matt W. - CR Mgr. - Right Toyota

April 30, 2023

Great service . Friendly sales people. I would go back again. Selection and inventory was reasonable. Satisfactory experience. More

by Wooderrocks
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ian. ,Spencer
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Apr 30, 2023 -

Wooderrocks responded

Good experience.

April 28, 2023

Slow response to email information request cost me a chance to purchase a car I’d been looking for. Emailed through auto trader app at 3pm. Got a reply saying they didn’t get info on the car I wanted. E More

by Sbeck.architect
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Paul Landau
Report | Print
May 02, 2023 -

Right Toyota responded

Sbeck, we apologize for the communication issues you experienced with us. We will work to improve how quickly we respond to information requests so customers do not miss out on the opportunity to purchase the vehicle of their choice. Matt W. - CR Mgr. - Right Toyota

April 23, 2023

Right Toyota = WRONG Toyota. I Do Not Recommend if you are looking for a Toyota. More

by GG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pretty Much Everyone
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Apr 23, 2023 -

GG responded

Your dealership has failed me multiple, multiple times beyond belief since my purchase of 3 Brand New Toyota vehicles, all in the same month no less. The personnel does not communicate, they ignore my messages and requests, they do not return calls and I’m in disbelief with many broken promises. With my first failed visit with the service department and for thru lack of communication, I just simply asked for a couple tubes of touch up paint in return. That was 4 months ago and I still haven’t received those yet. Again, no responses to my messages and I am completely ignored. My most recent visit for my 10K service, I brought up a few drivability concerns with the engine and the transmission. I dropped the vehicle off at 8am so they had All Day to address my concerns. It was getting to be 2:30 in the afternoon and I haven’t heard anything on the status of my vehicle so I called my service advisor David. I got his voicemail and left a message. 3:15, no response yet. I left a voicemail for the service manager Eric as well. I called the general service number and the person told me that David has left due to an emergency. I asked the status of my vehicle and said it was my only vehicle. The response I got was they didn’t know and I have to call back the next day. I was completely floored, stuck at work, no car and had a 45 minute walk home, 95 degrees with no sun protection. When I got home I called about a vehicle I could use for the night since I work a night job, but there again nobody could help me with this either. Another dead end disappointment. I’m without a vehicle and I missed a nights worth of pay. The next day when I picked up my vehicle, I spoke with Eric the service manager and all I got was an apology in which I felt that I should have received returned satisfaction for my inconveniences, but that’s too difficult since they can’t even follow through with 2 Tubes of touch from 4 months ago. To add, they didn’t find anything wrong and couldn’t “Duplicate” my concerns. After getting in my vehicle, I saw they only put 10 miles on my vehicle. How can they verify drivability concerns in 10 miles? And they had it for 2 whole days, WOW, talk about going the extra mile for customer satisfaction and really putting in an effort? I absolutely will not purchase another vehicle from “WRONG TOYOTA”. The owner, David Wilson should be embarrassed, ashamed and made aware of how his employees are running the organization.

Apr 24, 2023 -

Right Toyota responded

GG, we apologize for the inconvenience of having your vehicle for an extended amount of time. We can only perform repairs based on diagnostics and if we can get a problem to replicate. This is a very understandably frustrating situation to have with your vehicle, and are sorry for having your vehicle so long while not finding anything we could fix. Please contact me if you need additional assistance and I can make arrangements to get you your touch up paint. Matt W. - CR Mgr. - Right Toyota / mwinter@righttoyota.com

April 18, 2023

Christian Rodriquez and manager and finance was fantastic I would highly recommend everyone to right Toyota More

by Rmiskawitz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Rodriquez
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Apr 19, 2023 -

Right Toyota responded

Rmiskawitz, thank you very much for the kind feedback, we appreciate your business and support. Matt W. - CR Mgr. - Right Toyota

April 10, 2023

Your service manager David Marentes completely failed at multiple points to provide helpful or “good” service. 1. My standard service appointment for 9:15 AM took OVER 7 HOURS to complete, with multiple More

by RightToyotaSux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Marentes, Matt Winter
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Apr 11, 2023 -

Right Toyota responded

RTS, we sincerely apologize you had a difficult experience during your last service with our dealership. We apologize for the communication and time concerns you mentioned in your review. I have passed your review and comments to management so we can improve the level of service we provide our customers through training and improvement. Matt W. - CR Mgr. - Right Toyota

Apr 11, 2023 -

RightToyotaSux responded

How about Reaching out to me to handle this and make it right for me? I should be refunded or something should be done to correct the obvious customer EXPLOITATION. My salesperson for this vehicle Jason( yes I purchased this new from your team) reached out yesterday even though he is no longer with the company. Shows that he cares and wants to help customers even if he doesn’t have any skin in the game now. I still have gotten absolute silence in my emails from your leadership team.

Apr 11, 2023 -

RightToyotaSux responded

Update: Matt W from above has reached out to offer me $100 refund with the condition that I remove my review. That seems like a clear violation of this site’s rules as a consumer resource and review site. If I could I would lower my score because this is also shady.

April 06, 2023

Great Service and always willing to help out on any way. They make it fast and easy! Thank You! More

by jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Apr 06, 2023 -

Right Toyota responded

Jim, thank you very much for the kind feedback, we appreciate your business and support. Matt W. - CR Mgr. - Right Toyota

March 09, 2023

I went to Right Toyota to test drive a 2020 Tundra and left with a 2023! I had a budget that I wanted to stick to, Tiffany Sharp and Greg Wishner worked hard to follow that. Spencer Koenig and Zach Jarden More

by Mattyjv93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiffany Sharp, Greg Wishner, Zach Jarden, Spencer Koenig
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Mar 13, 2023 -

Right Toyota responded

Mattyjv93, we are pleased you had a great purchased experience with us. Congratulations on the purchase of your new 2023 Toyota Tundra, we appreciate your business. Matt W. - CR Mgr. - Right Toyota

March 09, 2023

Salesman Shawn Portman was great to work with. He the car buying experience a good one. More

by Jcjordan67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Portman/Adam Rosepink
Report | Print
Mar 13, 2023 -

Right Toyota responded

Jcjordan67, we are pleased you had a great purchase experience, thank you for the feedback. Matt W. - CR Mgr. - Right Toyota

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