Right Toyota

we love right toyota and the amazing service from Daniel Wick. We have been going to right toyota for over 20 yeaars Wick. We have been going to right toyota for over 20 yeaars More

Anthony, the sales person and my point of contact, asked me to leave a 5-Star review as way "give [him] leverage to get the markup reduced." We setup up an appointment for 4 PM on Saturday. Thursday b me to leave a 5-Star review as way "give [him] leverage to get the markup reduced." We setup up an appointment for 4 PM on Saturday. Thursday before the appointment I sent 1 text asking him to email me the paperwork he was planning on showing me Saturday. No response. Friday I sent another text "Hey Anthony! Any updates for me?" No response. Saturday I sent another text "Hey Anthony - haven't heard back from you in a couple days. What's going on?" No response. A person, who I will assume is a manager called me at 3:00 to confirm our appointment. The caller said our appointment was at 5. I clarified that we had changed the time to 4 and he said that should work and whatever works for me. He said he would contact Anthony. Four o'clock comes around and no call or contact so I called the dealer. The super kind receptionist was able to transfer me to him. I let him know that I had been trying to contact him that past couple days and his response was "I lost my phone and all my contacts." Instead of having our scheduled meeting, he said he would call me back in 5 minutes. He never called back. More

I have never been more disrespected by a dealership employee in my life. I have been working with Logan Mullany, he is great and very knowledgeable! I drove up today from Yuma, 3hrs away, to arrange a employee in my life. I have been working with Logan Mullany, he is great and very knowledgeable! I drove up today from Yuma, 3hrs away, to arrange a reservation for a 23 Tundra. I was told it had to be in person so I cleared the day to make the trip. Half way up the drive I was told Logan my sales guy wouldn’t be there and someone else was going to take his place. I was ok with that and under the impression I’d be taken care of. Upon arriving the sales guy that I was put with was unaware of my situation and my goals for purchasing a new truck. I felt like I was starting from scratch. Once we found a truck that I was ready to reserve we started talking numbers and the Finance manager Griffin Fair immediately came over to get involved. I’m not sure why, I was not planning to finance the vehicle. After doing the math together and crunching all the numbers I made my offer and they left to run the numbers on their end. I was left there for roughly 10 min, which isn’t unusual at dealerships, before they rejoined me. When they rejoined the Groffin told me “You did your math wrong, I don’t know how you came up with this figure.” We sat there together and came up with the number together so I was caught by surprise with that statement. After Griffin then began to explain the math to me like I was a child, I am a very well educated person, I decided it was time for me to go and that myself and my time were not respected at the dealership. I have now lost an entire day and drove 6 hours for nothing. Griffin Fair also lied to my face when I asked about the market adjustment fee. He told me that it was a nation wide standard for Toyota due to the inflated vehicle prices. After I left I called 2 more dealerships and neither one said that they charged a market adjustment fee and both dealerships recommended I walk away as they felt it was a shady tactic to get more money out of customers. More

Took it in for 30 mile service and they didn't rotate my tires and also did not put in 35 psi in my tires which the paper they gave me said. Also they did not check any fluids. I do not think the oil change tires and also did not put in 35 psi in my tires which the paper they gave me said. Also they did not check any fluids. I do not think the oil change was even done. I do not feel safe driving my car now. I will never go back. More

Always great to purchase at Right Toyota from sales to finance. I've bought multiple cars there. Give them a try. finance. I've bought multiple cars there. Give them a try. More

Great service . Friendly sales people. I would go back again. Selection and inventory was reasonable. Satisfactory experience. Friendly sales people. I would go back again. Selection and inventory was reasonable. Satisfactory experience. More

Slow response to email information request cost me a chance to purchase a car I’d been looking for. Emailed through auto trader app at 3pm. Got a reply saying they didn’t get info on the car I wanted. E chance to purchase a car I’d been looking for. Emailed through auto trader app at 3pm. Got a reply saying they didn’t get info on the car I wanted. Emailed them the stock number. Heard back the next day at 10am that they sold it last night. Very poor response timeliness compared to other online expertise gad with dealerships. More

Right Toyota = WRONG Toyota. I Do Not Recommend if you are looking for a Toyota. I Do Not Recommend if you are looking for a Toyota. More

Christian Rodriquez and manager and finance was fantastic I would highly recommend everyone to right Toyota I would highly recommend everyone to right Toyota More

Your service manager David Marentes completely failed at multiple points to provide helpful or “good” service. 1. My standard service appointment for 9:15 AM took OVER 7 HOURS to complete, with multiple multiple points to provide helpful or “good” service. 1. My standard service appointment for 9:15 AM took OVER 7 HOURS to complete, with multiple ignored update requests. 2. David quoted me a bunch of service that I did not actually need over the phone so I could not refute. When I came to pick up my car at the end of the day I saw my inspection report flagged NONE of these issues. 3. David refused to provide more information from a second report that indicated the work was actually required. 4. David did not call me back when I requested a status update at approximately 1:30-2PM, 5 HOURS after I dropped my car off for A SCHEDULED APPOINTMENT. I will not be buying my next 4Runner from this dealership because of the horrifying customer experience and the complete loss of trust that this has created. this dealership has lost my (and my family’s) business because of this and I will be telling anyone who cares to listen that Right Toyota isn’t a good place to purchase a vehicle or schedule service. More