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Right Toyota - Service Center

Scottsdale, AZ

4.5
1,288 Reviews

1,288 Reviews of Right Toyota - Service Center

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October 21, 2021

Good service reps. Roger Terb is excellent to work with. Jason in sales is great too. Bob Hahn More

by Bob Hahn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Terp
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Oct 22, 2021 -

Right Toyota responded

Bob, thank you for choosing the Right Toyota team for sales and service of your Toyota, we appreciate your business. Matt W. - CR Mgr. - Right Toyota

October 21, 2021

Matt Rich is very attentive and courteous, I had the 10,000 mile check up on my Rav 4 and I am always pleased with the service here at Right Toyota. More

by bajkg4
Recommend Dealer
Yes
Employees Worked With
Matt Rich
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Oct 22, 2021 -

Right Toyota responded

Bajkg4, thank you for commenting about your service experience with Matt, he is an excellent service advisor with good attention to detail. We appreciate your business and kind comments, we hope to have you back soon. Matt W. - CR Mgr. - Right Toyota

October 21, 2021

I’m always taken good care of. Never wait long, Darvin is a great guy More

by Joziecats
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil Germunson, Darvin Perry
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Oct 22, 2021 -

Right Toyota responded

Joziecats, thank you commenting about our fast efficient service, much appreciated. Matt W. - CR Mgr. - Right Toyota

August 13, 2021

Service was excellent. Matt Rich is an excellent representative for Right Toyota. More

by gcphillipsjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Rich
Report | Print
Aug 16, 2021 -

Right Toyota responded

gcphillipsjr, thank you for the feedback, we appreciate your business. Matt W. - CR. Mgr. - Right Toyota

August 13, 2021

Tim Paffumi was my technician this time & he was great. Please assign him to all of my service. Also, please replace chairs In lobby. Bad for old people More

by Martha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Paffumi
Report | Print
Aug 13, 2021 -

Right Toyota responded

Martha, we are pleased you had a good service experience with Tim, he is an excellent advisor and a great guy. I will pass along your comment about the seating in the service lounge, we can get you a more comfortable chair next time your are in. Thank you for choosing Right Toyota. Matt W. - CR Mgr. Right Toyota

Aug 13, 2021 -

Martha responded

thank you Matt. I've had a hip replacement & 2 knee replacements and I had to wait in the "quiet room" where you have different chairs which also meant i couldn't watch the tv. I'll let you know when my next appt is. I appreciate the offer of a more comfortable chair.

Aug 13, 2021 -

Right Toyota responded

Martha, yes please let me know next time you are coming in for service and I will make sure you have a comfy chair waiting for you with a great view of the TV. I am sorry you had to sit in the quiet area last time you were here in order to have comfortable seating. Please let me know when you are coming in again. Matt W. - CR Mgr. - Right Toyota / mwinter@righttoyota.com

Aug 13, 2021 -

Martha responded

I truly appreciate your compassion and care for your customers! See you next time!

August 13, 2021

Junior had my battery changed in no time at all. It was the fastest service I have ever received from any dealership. Very courteous and a pleasure to work with. More

by Fox5850
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Junior
Report | Print
Aug 16, 2021 -

Right Toyota responded

Fox5850, we are pleased you had a fast and efficient service visit, thank you for choosing Right Toyota. Matt W. - CR. Mgr. - Right Toyota

August 13, 2021

Great experience! Always honest about what I need! No sell ups! Darwin is the best service manager ever. I would always bring my vehicle to him. More

by schoolnurse001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darvin perry
Report | Print
Aug 16, 2021 -

Right Toyota responded

schoolnurse001, our service advisor will recommend service that is necessary for the safe reliable operation of your vehicle. Darvin is one of our very best and most experienced advisors. Thank you for the feedback, we appreciate your business. Matt W. - CR. Mgr. - Right Toyota

August 11, 2021

I am always getting a convenient appointment, the work ist getting done fast and accurate while I can wait in the large waiting area with internet connection and plugs on the seats. More

by azmedi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darvin Perry
Report | Print
August 11, 2021

My a/c went out on a 111 degree day! Called service and Daniel Vick got me right in! Compressor was on back order Toyota comped a rental car for me and I now have my SUV back with an awesome a/c ! Thank yo More

by Rhonda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Vick
Report | Print
Aug 12, 2021 -

Right Toyota responded

Rhonda, we're sorry your A/C went out during a very hot summer day, how frustrating. Thank you for giving us the opportunity to repair your A/C unit, we are very pleased you had a good experience with us. Having to repair a vehicle is never fun, however, we are do our best to be accommodating during these difficult times. Thank you for the feedback, we appreciate your business. Matt W. - CR Mgr. - Right Toyota

August 10, 2021

Danny in the service department is very professional and courteous!! Makes it very easy for me to get my truck worked on! More

by kimfitness65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Vick
Report | Print
Aug 11, 2021 -

Right Toyota responded

Kim, thank you very much, we appreciate your business. Matt W. - CR Mgr. - Right Toyota

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