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Right Toyota - Service Center

Scottsdale, AZ

4.5
1,288 Reviews

1,288 Reviews of Right Toyota - Service Center

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May 11, 2021

Staff is friendly and helpful answering my questions. Employees seemed happy. Work completed in timely manner and I was informed of progress. Right Toyota is the place to go. More

by barkerwc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Vick
May 12, 2021 -

Right Toyota responded

Barkerwc, customers come first always, happy satisfied customers are our number one concern. Thank you very much for your business and kind comments. Matt W. - CR Mgr. - Right Toyota

May 09, 2021

Great customer Service and explaining the need and time. Roger is a great person and his knowledge helps understanding the need . Great and very friendly More

by pravinklal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Trep
May 10, 2021 -

Right Toyota responded

Pravinkal, thank you very much for your kind comments about Roger, he is a great guy and one of our very best service advisors. We appreciate your business and hope you will keep coming back to Roger for more great service. Matt W. - CR Mgr. - Right Toyota

May 08, 2021

Very friendly and professional staff. No one did the hard sell pitch, which would have been a deal breaker. I would recommend this dealer to my friends. More

by tangerinehouse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake
May 10, 2021 -

Right Toyota responded

Tangerinehouse, thank you very much for recommending our dealership, we always do our best to provide our customers with a great experience. No hard sell or pressure from us, buying a new vehicle should be an exciting stress-free experience. Matt W. - CR Mgr. - Right Toyota

May 05, 2021

Tim is a great service advisor. He goes above and beyond to make sure the things that are bothering you about your Toyota are addressed. Or if basic maintenance, it’s a no hassle experience More

by scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Paffumi
May 06, 2021 -

Right Toyota responded

Scott, we appreciate your business and comments about Tim, he is one of our very best. Matt W. - CR Mgr. - Right Toyota

May 05, 2021

Scheduled an oil change and asked them to look into a tire leaking air. 90 minutes later, I had heard absolutely nothing from the service person. I was perplexed since I am used to getting my oil changed More

by Fool me once
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Roger
May 06, 2021 -

Right Toyota responded

We are very sorry for the extended time during your recent visit to our service department. Our service department is dedicated to ensuring our customer's vehicles are safe to operate, so we will always do our best to ensure vehicles are returned to our customers in the safest possible condition. Underinflated or flat tires are a huge safety concern, so this is why we perform complimentary tire repairs for our customers. We apologize you were not notified that we were repairing your tire during your recent service which caused the extended wait time. Matt W. - CR Mgr. - Right Toyota

May 04, 2021

Great service great people!. Darvin always explains everything to me, they all do a great job, I’ve been using this service dealership for many years. Recommend them to others. More

by Valerie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darvin
May 06, 2021 -

Right Toyota responded

Valerie, thank you for being a loyal customer we are very grateful for your business and your trust. Darvin has been with our dealership for a very long time and he is one of our most conscientious and thorough service advisors. Thank you for taking the time to post about your experience and a job well done. Matt W. - CR Mgr. - Right Toyota

May 04, 2021

Excellent- easy service to schedule and very nice staff. We were able to drop off car at the time we requested and work was completed quickly. More

by rondahis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher
May 06, 2021 -

Right Toyota responded

Rondahis, we do our best to perform service quickly and accurately, thank you very much for the opportunity. Matt W. - CR Mgr. - Right Toyota

May 03, 2021

It was an appointment for a recall. I was checked in very fast and got a rental right away. In the afternoon I was called to pick up my car. Everything went very smooth. More

by azmedi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
May 03, 2021 -

Right Toyota responded

Azmedi, we are very pleased your service experience went smoothly with us, thank you for the opportunity. Matt W. - CR Mgr. - Right Toyota

April 30, 2021

Excellent customer service with all questions answered Excellent customer service with all questions answered in a clear manner! The car was in and out on 1 hour..All employees were helpful and More

by JLR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darvin
May 03, 2021 -

Right Toyota responded

JLR, great communication, and timely service are what make a great dealership experience. Thank you very much for giving us the opportunity to provide you with great service. Matt W. - CR Mgr. - Right Toyota

April 26, 2021

I took my 2021 Toyota Tacoma in for service and a cracked windshield. Matt Rich coordinated w/ the glass company on my behalf and all was handled quickly and professionally. More

by mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Rich
Apr 27, 2021 -

Right Toyota responded

Mike, that's great service. We are here to take care of our customer's needs, Matt is one of our best. Coordinating a windshield repair is time-consuming and frustrating. Our staff knows how to take care of these matters, and we are happy to apply our knowledge to the benefit of our customers. Matt W. - CR Mgr. - Right Toyota

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