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Right Toyota - Service Center

Scottsdale, AZ

4.5
1,288 Reviews

1,288 Reviews of Right Toyota - Service Center

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February 06, 2021

I think I already answered this question. The dealer I think I already answered this question. The dealer was fine, The service manager name Sam was pleasant and helpful my question and complaint does More

by Georgelyle72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Feb 08, 2021 -

Right Toyota responded

George, we are sorry for the inconvenience. I will have one of our service managers contact you. Matt W. - CR Mgr. - Right Toyota

February 05, 2021

Representative (Chris) was helpful on the phone, explained that hewiuld give me assessment of whatneeded done beforedoing it. Endresult matched cost estimate.Good experience. Polite More

by efficasey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris ...?
Feb 08, 2021 -

Right Toyota responded

efficasy, thank you very much for the review. Matt W. - CR Mgr. - Right Toyota

February 02, 2021

Service center is always irreproachable. My technician, Matthew Bocchi, always offers me outstanding customer service. Servicing vehicle goes quick. One hour wait max. Two thumbs up!! More

by huguesemmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bocchi, Matthew
Feb 03, 2021 -

Right Toyota responded

Thank you for the glowing review of Matt and the Right Toyota service department, we greatly appreciate your business and opinion. Matt W. - CR Mgr. - Right Toyota

January 29, 2021

I go here because of the service I get from Darvin Perry and Brian Koepke. Always professional and honest, and I have recommended them to several of my friends. More

by Brian Nelson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darvin Perry
Feb 01, 2021 -

Right Toyota responded

Brian, we are very happy Brian and Darvin have been providing you with excellent service, they are great guys. Thank you very much for recommending them and the dealership, we greatly appreciate your review and loyalty to the dealership. Matt W. - CR Mgr. - Right Toyota

January 29, 2021

Matt Rich was very professional and answered all questions we had..told me the correct amount of time I would have to wait for servic. More

by olwenneborg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Rich
Feb 01, 2021 -

Right Toyota responded

olwen, accurate time and price estimates are very important to establishing customer trust and essential to providing a great experience. Thank you for taking the time to post your review and for choosing Right Toyota. Matt W. - CR Mgr. - Right Toyota

January 29, 2021

Darvin, my service advisor, has always done me right and they do a good job of getting you in and out in a reasonable amount of time. I have even gotten help from them over the phone and they solved my ques More

by alwest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darvin Perry
Feb 01, 2021 -

Right Toyota responded

alwest, we receive many complementary reviews regarding Darwin, he does a great job and makes the extra effort to provide his customers with great service. Thank you very much for recommending the dealership and Darvin, we really appreciate your business and the great review. Matt W. - CR Mgr. - Right Toyota

January 29, 2021

Gail stopped what he was doing and helped me at every step, including the rental when we had to leave the car. Tim was fast and attentive and courteous also. Great folks, thank you More

by Vrpcpa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gail, tim
Feb 01, 2021 -

Right Toyota responded

vrpcpa, thank you very much for mentioning Gale and Tim in your review, they are great guys. We appreciate you taking the time to post your review and we really appreciate your business. Matt W. - CR Mgr. - Right Toyota

January 28, 2021

I’ve always had good experiences At the dealership everyone I’ve had contact with has been nice and very helpful. The building is neat and very clean More

by rdnicoloff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Paffumi
Jan 29, 2021 -

Right Toyota responded

We are very happy you have enjoyed your experience at the dealership, we appreciate your comments and your business. Matt W. - CR Mgr. - Right Toyota

January 28, 2021

Professional and friendly service with work completed within estimated time. Fortunately my battery replacement was under warranty and there was no charge for checking tires and fluid levels to make sure More

by Marli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Browning
Jan 29, 2021 -

Right Toyota responded

Marli, we are glad your battery replacement was so easy and convenient, thank you for choosing the Right Toyota service department .Matt W. - CR Mgr. - Right Toyota

January 27, 2021

Matt and Orlando were both very helpful, and the general process is efficient. I may have missed signs, but knowing where to go once inside is not clear. More

by Ravenna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Bocchi, Orlando
Jan 27, 2021 -

Right Toyota responded

Ravenna, thank you very much for pointing the issue out about signage. When dropping by for service, the right side is for service arrivals and our staff will greet you at your car. The staff should direct you to the proper service advisor and we will handle the rest from there. We apologize if there was any confusion when you arrived, but it looks like Orlando and Matt were able to get you taken care of. Thank you very much for choosing the Right Toyota service department. Matt W. - CR Mgr. - Right Toyota

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