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Right Toyota - Service Center

Scottsdale, AZ

4.5
1,288 Reviews

1,288 Reviews of Right Toyota - Service Center

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November 30, 2020

Roger always does a great job. Explains what needs to be done and always keeps me updated on progress and costs. Very happy with Rogers customer service More

by nye.smoley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger
Dec 01, 2020 -

Right Toyota responded

nye.smoley, thank you very much for your comments about Roger, he is a definite asset to the service staff and real professional. Thank you for being a Right Toyota customer! Matt W. - CR Mgr. - Right Toyota

November 25, 2020

Never coming back. I only gave them another chance because they’re so close. I will travel an extra 20 minutes for my sales and service. I have leased and purchased 5 Toyota’s in the last 6 years and More

by cwil916
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris in service
Nov 30, 2020 -

Right Toyota responded

cwil916, we are very sorry we let you down. We really do care about our customers and we apologize that you have had such a bad experience that you would be willing to go out of your way not to give us business. If you would be so kind as to contact me, I would like help in any way I can to mend our relationship. Matt W. - CR Mgr. - Right Toyota mwinter@righttoyota.com

November 25, 2020

Quite disappointed. Service representative did not relate well with customer. He was surly, did not review work completed at end of visit valve caps missing. More

by rlb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt B.
Nov 30, 2020 -

Right Toyota responded

rlb, we are very sorry you had a bad experience with one of our staff at the dealership. Please feel free to contact me so we can discuss more detail about your experience so we can do a better job in the future. Matt W. - CR Mgr. - Right Toyota mwinter@righttoyota.com

November 23, 2020

Came in to have my vehicles regular scheduled maintenance completed. Was promptly greeted by service associate Matthew Rich - he was professional, courteous, and efficient while explaining the process comple More

by CraigMctavish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Rich
Nov 30, 2020 -

Right Toyota responded

Craig, we do our best to be as courteous and professional as possible. Matt Rich has been at Right Toyota for a very long time and really knows how to take care of a customers needs in an efficient and effective manner. Thank you very much for the recognition and we sincerely appreciate you bringing your vehicle to Right Toyota for service. Matt W. - CR Mgr. - Right Toyota

November 22, 2020

Right Toyota is the only game in town. I have been a loyal customer since 2007 and would never think of going any where else. Roger and Matt in service have been very good to me and I always trust their More

by John.lake3155
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger and Matt
Nov 23, 2020 -

Right Toyota responded

John.lake3155, thank you for being a Right Toyota customer for the last 13 years. We are very happy to see that Roger and Matt in service have been able to provide you excellent service, and that you have placed your trust in their expertise to take care of your needs servicing your Toyota Tundra. Matt W. - CR Mgr. - Right Toyota

November 21, 2020

As a totally disabled Army Office Cust Svc to the maintaining to vehicle was outstanding!!! This is my 5Th or 6th car I’ve bought from Right Toyota in 10 years and they have always treated me in an More

by md_brown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darren (or close to that)
Nov 23, 2020 -

Right Toyota responded

md_brown, it is an honor to take care of our veterans. Thank you very much for being a Right Toyota customer and putting your trust in us, we really appreciate it. Matt W. - CR Mgr. - Right Toyota

November 19, 2020

On time and quickEasy to make an appointment.Did fine. On time and quick Easy to make an appointment. Did fine. No complaints. It’s good you have places outside to wait. Missed the donuts. More

by amccullough1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I forgot
Nov 19, 2020 -

Right Toyota responded

Thank you for the review, we will resume donuts when Covid-19 subsides. Matt W. - CR Mgr. - Right Toyota

Nov 19, 2020 -

amccullough1 responded

Good to know. Thanks.

November 18, 2020

Worst experience I have ever had at this dealer in the last 15 years! I had to wait 2.5hrs for regular service. I told employee I was WAITING for the service. After 2.5hrs I went to check on my vehicle. I More

by bls112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris
Nov 19, 2020 -

Right Toyota responded

We are very sorry for the communication problem, you should have been notified in person that the service of your vehicle was completed. It looks like we really dropped the ball here and apologize for having you wait the additional time. Please feel free to contact me, I would like to send you a discount voucher for your next service. We apologize for the inconvenience. Matt W. - CR Mgr. - Right Toyota mwinter@righttoyota.com

Nov 19, 2020 -

bls112 responded

Matt, Thank you very much for the offer. I would greatly appreciate that.

November 18, 2020

I have been coming to Right Toyota with my ‘05 Tacoma for the last 6 years. The service department is second to none! Thank you More

by sunncactus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny, Roger
Nov 19, 2020 -

Right Toyota responded

sunncactus, thank you very much for the accolades and for being a long time Right Toyota customer! Matt W. - CR Mgr. - Right Toyota

November 18, 2020

Roger was very responsive to my request. He got the car ready in much shorter waiting time than I expected. Will continue bringing my Corolla here for service. More

by starins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger
Nov 19, 2020 -

Right Toyota responded

starins, we do our best to get the job done correctly and in a timely fashion so you are free to go about your day. Your review is greatly appreciated! Matt W. - CR Mgr. - Right Toyota

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