Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Right Toyota - Service Center
Scottsdale, AZ
1,288 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,288 Reviews of Right Toyota - Service Center
Sort by
August 11, 2020
I was very satisfied with my visit to right Toyota. They did a routine service call however I had several questions on how to operate a few things on my Rava 4 And the service representative Darwin Perry ex did a routine service call however I had several questions on how to operate a few things on my Rava 4 And the service representative Darwin Perry explained everything to me. He was excellent0!! More
by Sallyaspencer
Employees Worked With
Darwin Perry
August 06, 2020
Matt Bocchi is our service rep. He is very focused with me when I arrive and always does a great job. I have recommended Matt to my daughter who also owns a Highlander me when I arrive and always does a great job. I have recommended Matt to my daughter who also owns a Highlander More
by Rkuster
Employees Worked With
Matt Bocchi
August 05, 2020
Took 5.5 hrs total for 1 recall. Could not repair 2nd Although I don't want to change original review posting, PLEASE READ update to entire post to understand the full story and OUTCOME of the review. I Although I don't want to change original review posting, PLEASE READ update to entire post to understand the full story and OUTCOME of the review. I want to be fair. Took 5.5 hrs total for 1 recall. Could not repair 2nd. Waited 1.5 hrs in shop, car was not actually ready. Interior Smells of gas now. Was told “probably from another car, just fumes.” Center console not put back together properly, now have to go back. For a free and mandated repair, now costing me time and money. Thanks! More
by Sunlover198
Employees Worked With
Roger
July 30, 2020
Right Toyota works hard to make each customer understand their Toyota get great service. This is a great place for sales and service. But after the sale I don’t think you will need to spend much time there their Toyota get great service. This is a great place for sales and service. But after the sale I don’t think you will need to spend much time there. Other than the usual service you won’t be spending time there More
by normjohnson1
Employees Worked With
Assistant service manager
July 30, 2020
Recently bought a car here and sales staff was friendly because of that I was inclined to have my other toyota serviced here. However compared to Camelback toyota where I usually get my car serviced I didn because of that I was inclined to have my other toyota serviced here. However compared to Camelback toyota where I usually get my car serviced I didnt feel as welcomed. I originally made an appointment with Robert but had Matt instead which is perfectly fine, however Matt didn't seem to be happy to be there. He also had me a bit confused before leaving my car to and heading to the way area I was told you're all set. I wasnt told to leave the car on or off, or where to go to wait, or if there was complimentary coffee of wifi. I know many don't care but it is little touches like that, that would make a customer feel very welcomed. Overall however satisfied with my experience, despite the lot looking busy my service was done in about an hour and there was plenty of chairs for social distancing and everyone to sit at. More
by 17 camry owner 97
Employees Worked With
Matt
July 29, 2020
The services guy wasn’t very friendly, when checking in, he referred to me as Budd instead of by my name. He didn’t inform me when my car was done, so I went in to check on it, he said he was working on the he referred to me as Budd instead of by my name. He didn’t inform me when my car was done, so I went in to check on it, he said he was working on the paperwork, ten minutes later he handed it to me and told me to take it to the cashier. Never said thanks nor discuss the services, not even a good bye, see you next time, thanks for coming. He (Mathew B.) acted as he wanted to have aaa little interaction with me as possible. I really felt very unwelcome, needless to say, they won’t be getting any more business from me or any of the Toyota owners I know. I have three Toyota’s, I even purchased the Highlander from them(Right Toyota). My next one won’t be from there. More
by Larchri
Employees Worked With
Mathew Bocchi
July 21, 2020
Excellent service experience! Spontaneous engine light came on, I drove to them immediately and was taken care of. Professional , easy and quick. Problem was resolved the very next day. Thank you came on, I drove to them immediately and was taken care of. Professional , easy and quick. Problem was resolved the very next day. Thank you More
by Ken.giordano
Employees Worked With
Brian Paravicini
July 14, 2020
As always the best service department Tim did a great job of explaining what I needed. Your review process is flawed making me pissed off. Not because of the service expertise. But because some jerk thinks i of explaining what I needed. Your review process is flawed making me pissed off. Not because of the service expertise. But because some jerk thinks it takes 25 words to say “ the service department did an excellent job. Please don’t send me anymore stupid review processes like the” More
by iamnone
Employees Worked With
Daniel Vick primary care tech Tim P. care of me 7/13/20
July 13, 2020
Tim Parfume is fabulous! He takes care of my van and my husbands FJ very well, with trust and kindness. We continue to go to right Toyota because of him and the excellent service. husbands FJ very well, with trust and kindness. We continue to go to right Toyota because of him and the excellent service. More
by jewel.kling
Employees Worked With
Tim Parfume
