Right Toyota - Service Center

Assistant Service Manager Matt Bocchi is very unfriendly. Maybe a bad day for him. Tell him to smile at customers and treat them like customers should. Maybe a bad day for him. Tell him to smile at customers and treat them like customers should. More

I was pleased with the work that was completed but disappointed in the customer service. I told the rep that I would be waiting in the lobby. I waited for THREE HOURS waiting for someone to let me k disappointed in the customer service. I told the rep that I would be waiting in the lobby. I waited for THREE HOURS waiting for someone to let me know it was complete. I then spoke with Darvin and watched him pull my service record from the filing cabinet, clearly my car was finished long before. Was parked in the sun and extremely hot when I got in. Darvin only shrugged his shoulders when I asked and said they were busy today. I can understand if it takes a long time if it’s busy but not excuse for not giving me courtesy of letting me know my car was finished. They also did not run car through wash which they normally do. More

Windshield Replacement After a run around of getting my 2020 Tacoma (which I had purchases at the dealership) windshield replacement appointment, I was told that the dealer After a run around of getting my 2020 Tacoma (which I had purchases at the dealership) windshield replacement appointment, I was told that the dealer would replace my windshield and service my vehicle for its 5000 mile service. When I picked up my vehicle later that day, I noticed that the vehicle had 57 more miles on it than when I had dropped it off. Before leaving I asked my service manager if the vehicle had left the lot. He explained that American Warrior Windshield had picked up my vehicle and taken it to Mesa to get the windshield replaced and the vehicle avoidance sensor recalibrated. I was not told that my vehicle was going to leave the lot. I find this to be dishonest and far from transparent. As a long standing customer to Right Toyota, I would advise to ask the extra questions. This experience was extremely disappointing. More

0701 appointment for oil change and look at ac. After two calls by me requesting information I finally got call back ~1400. Performed ac repair without authorization. They were "busy due to being short hande calls by me requesting information I finally got call back ~1400. Performed ac repair without authorization. They were "busy due to being short handed." Poor management to let that number of employees have vacation on same day. More

Tim has been our service manager about 14 plus years. :). We always ask for Tim because of his straight yet friendly demeanor. Easy to speak with and don't hesitate to call! We always ask for Tim because of his straight yet friendly demeanor. Easy to speak with and don't hesitate to call! More

Service for 5k oil change. Provided information on additional service work with cost. Service time appointment was set for 7:45, time out was 8:32. However, for 5k oil change. Provided information on additional service work with cost. Service time appointment was set for 7:45, time out was 8:32. However, vehicle wasn't washed service wasn't offered. More

I didn’t have an appt but needed to get brakes and lube job done and they fit me in And they had great coffee while I waited two hours job done and they fit me in And they had great coffee while I waited two hours More

Great professional auto service and customer support ! Work completed in time described. Appointment scheduled promptly and professionally. Car was clean when delivered after work was completed. Work completed in time described. Appointment scheduled promptly and professionally. Car was clean when delivered after work was completed. More

They have great service department service advisor very friendly professional always keep you informed about the car you servicing they have very nice and convince waiting room friendly professional always keep you informed about the car you servicing they have very nice and convince waiting room More

I have purchased two Camrys here in the last years and have been pleased with the salesman, sales process, and the service reps when taking my car in for scheduled maintenance. On the service rep side, I have been pleased with the salesman, sales process, and the service reps when taking my car in for scheduled maintenance. On the service rep side, I see many of the same faces each time which tells me they are doing things “right”! More