Riley Ford Inc - Service Center

The staff was very courteous, but the work took a very, very long time, though I had the indication it would be short. I waited for over 3 hours for them to change the tires. It messed up my entire work da very long time, though I had the indication it would be short. I waited for over 3 hours for them to change the tires. It messed up my entire work day. More

Had a 27,000 mile checkup and inspection. All went well. The waiting area was FREEZING. All went well. The waiting area was FREEZING. More

Always do as they say they will , if I call for and appointment they always take care of me. appointment they always take care of me. More

Service department is horrible. I will not be visiting this dealership again. They lost a loyal customer. I will not be visiting this dealership again. They lost a loyal customer. More

They kind courtesy and take care of the issue right away. I would recommend them to everyone. I would recommend them to everyone. More

They did the service requested and worked good on my schedule Wait time was acceptable and waiting area was pleasant schedule Wait time was acceptable and waiting area was pleasant More

My current dealership is now Riley Ford. Just changed from Bailey Ford. So far no problems. They used my points to lower my bill. Just changed from Bailey Ford. So far no problems. They used my points to lower my bill. More

We have had very good experience at Riley Ford in Plattsburgh and would not hesitate to refer family and friends both for purchasing a new vehicle or for their top notch service center. It is the em Plattsburgh and would not hesitate to refer family and friends both for purchasing a new vehicle or for their top notch service center. It is the employees that make all the difference! More

Service at Riley Ford is exceptional! Staff is friendly, accommodating, and professional. Information was communicated clear and concise. Staff is friendly, accommodating, and professional. Information was communicated clear and concise. More

I had a service appointment on Jan 29, 2025 for inspection, oil change, and tire rotation. Due to an error on my part I was 35 minutes late for the appointment. But, they still took my Ranger in as inspection, oil change, and tire rotation. Due to an error on my part I was 35 minutes late for the appointment. But, they still took my Ranger in as soon as I got there and performed all required services, professionally. Thank you for your patience! More