Until recently this dealership location has always received 5 star ratings. My husband and I began our search online based on friend and neighbor referrals to Rimrock Kia in Billings, MT despite living 7 hours to the East.
We were made deals on vehicles that turned out to be unavailable to begin with.
The dealership excessively ran our credit through potential lenders which dropped the overall scores roughly 60 points a piece. This practice limits consumer options, purely in the dealerships interest.
After a week of negotiating deals over the phone we finally narrowed the search to a used 2015 Optima and after waiting a couple days for confirmation of approval we drove over 400 miles to meet with the Internet Sales representative, Alisha.
Although her customer service skills have room for improvement it was a pleasant experience overall. Several hours were spent scouring over documents and once the final signatures were made we drove off in the Optima.
Two weeks later (and it might start to sound familiar at this point) we got a call from their financing guy claiming the lender had denied the contract and threatened to have the vehicle repossessed if we refused to come back and sign new paperwork.
My family's attorney has advised this as fraudulent practice and to continue making payments in honor of the agreed contract. My uncle in the Marine Corps also suggested reporting to the Better Business Bureau and speaking to the Chief Operations Officer directly.
We sent our first payment as registered/certified mail directly to the dealership which was recorded and subsequently signed for at their location.
They are still threatening to have the car repossessed. Luckily for us we are able to store the vehicle in a garage on a Native American reservation (sovereign law) to boot, making it illegal to repossess on several accounts regardless of the fine print contained in their contract.
Nice try Rimrock Kia. May I suggest advising your sales team to avoid spot delivery in favor of ensuring lender compliance before finalizing a sale?
Sincerely, many disgruntled consumers and every fair-practicing dealership that lose honest customers to xxxx dealers.