This rating includes all dealership reviews, with more weight given to recent reviews.
123 Reviews of Rimrock Subaru
June 19, 2021
"A bit disappointing. First service after a purchasing..."
A bit disappointing. First service after a purchasing anew car from same dealership. 6,000 mile service should make it clear it’s a new car. But no check in on “how do you like it” or asking about any issues. Similarly at end no discussion of issues, things to watch, or what next services should be. Seemed like just treating the car in front of them with no real desire/approach to build a relationship to have repeat future business.
Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to our General Manager, Henrich Kundig, at firstname.lastname@example.org or (406) 651-5200 and we will do our best to make this better.
Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to our General Manager, Henrich Kundig, at email@example.com or (406) 651-5200 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
"Trey Hinton was my salesman and he, Henry and Zach were..."
Trey Hinton was my salesman and he, Henry and Zach were all great! They spent a lot of time going over everything with me and answering all of my questions.
My car just had it’s six month checkup. The service team has always been good about answering questions and getting me in right away to check out any concerns I’ve had.
Hi Sherri, thank you for your kind words! We're happy we could help. It's experiences like yours that really keep us motivated! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
"Arthur was the salesman we worked with today. I have..."
Arthur was the salesman we worked with today. I have NEVER bought a car online without touching it,driving it, looking it over. He even had it delivered to us!! Watch exceptional customer service he provided!! Thank-you so very much!
"1st time visiting Rimrock Subaru! Very impressed with the..."
1st time visiting Rimrock Subaru! Very impressed with the entire operation. Friendly staff who answered questions thoroughly. Service staff covered for each other easily as my service advisor wasn’t available and I was checked out quickly.
Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about services you received and thank you again for choosing Rimrock Subaru!