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Rio Vista Ford

Rio Vista, CA

4.5
9 Reviews

1010 Hwy 12

Rio Vista, CA

94571

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9 Reviews of Rio Vista Ford

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August 01, 2021

"Pricing: This stealership has a mark up tag in every..."

- westcoastguy28

Pricing: This stealership has a mark up tag in every vehicles window and is selling used cars and truck for thousands above what the vehicle sold for brand new. I was looking at trucks on both the Ford and Dodge/Ram lot and every one of them was marked up several thousands above the original Maroney sticker. What a rip off! I walked away and went and bought elsewhere. I wanted to buy local but I won't do business with CROOKS!

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Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
N/A
April 01, 2021

"Having recently moved here from CO, I’d searched the..."

- T

Having recently moved here from CO, I’d searched the local area and beyond for a decent, highly rated Ford dealer service department here and around Carmichael, CA—but there were none to be found, none with recent, current ratings. I searched high and low and had almost conceded to SETTLING for a sub-par service experience, such as what I frequently experienced (and researched/read about) at numerous Ford dealer service departments in the Colorado Springs and Denver areas. After continued research, I determined that distance wasn’t a major factor, within limits, and not necessarily a deal breaker. That’s when I learned about and decided on Rio Vista Ford, which is 61 miles away from where I live. When I called and spoke to Branndon to set up an appointment—I’d read highly rated reviews about him already—I wasn’t disappointed by his knowledge, customer service, and overall attitude and conversation. Positive experience! When the day came for me to actually drive to the dealership, I met Steve, the Owner. I didn’t know who he was, so I asked for Branndon, after which Steve told me he, himself, is the owner. Obviously, I was speaking with the right person, so I engaged with him regarding my 2017 F350, which I had brought in for its 67.5k service. Steve and I had a lengthy conversation regarding my past dealer experiences for this truck—I purchased the 100k/72 months premium MX package from Ford when I bought the truck—and I explained to him why I drove so far to his dealership in Rio Vista. Steve then proceeded to explain what my purchased MX package included and how it fell far short and realistically included only the minimum required MX. Honestly, I was skeptical at first, knowing he was going to try to upsell me on some additional MX and associated $. I was right—in part. We talked at length, including what should’ve been done at 60k miles—or at least recommended by previous Ford dealers where I had the truck serviced—but was never even mentioned. After going through each MX item, line by line, deleting what I’d already paid for in my 100k service plan, I wholeheartedly told Steve to “do it, all of it.” Yes, it was gonna cost a relatively significant amount of $, but I figured—I KNEW—it was worth it, especially if it’d help me maintain and keep my truck for.... many years to come (part of the reason I bought this, my first diesel truck, in the first place). Long story even longer, Steve gave me regular status updates as the mechanics were working on my truck—I waited in the lounge, since I’d travelled so far to have the truck maintained—which I very much appreciated. More positive experiences! I forgot to mention Robert, who worked with me and Steve and typed up all the repair orders (there were several, including warranteed steering component items a previous Ford dealer didn’t address or mention at all, even after performing the minimum recall MX for a steering damper!) and explained what he, Steve and I had discussed and agreed upon. Branndon was exceptional, as well. Positive experiences again! When all was completed, I engaged with all three men. Robert and Steve clarified and handled the repair orders, and Branndon and Steve dealt w/me regarding payment for services rendered. All, again, very positive. I was running late—I explained my drop dead time to Steve at the beginning of the the day, and he said he’d do his absolute best to get everything done—and as we wrapped up everything, I was in a hurry to leave, because I had to be somewhere else. They’d completed everything we’d all discussed, but Steve asked if I had time to wait for them to wash the truck—about 15 minutes or so. I told him I didn’t have time and was already later than I wanted to be. He said he owed me and would take care of it next time. There’s much more I could write, but this is already quite lengthy. Suffice it to say, Rio Vista Ford’s service department is THE BEST SERVICE DEPARTMENT I’ve ever encountered and engaged with—and this in my many years of owning 10+ different trucks from ALL the pickup truck manufactures/dealers in the US, since my first Dodge in 1980. I finally came back to Ford, and along with this super capable F350 Super Duty and the simply OUTSTANDING service and experience here, I’d be a fool not to make this my chosen dealership now and in the future. And so I have. Rio Vista Ford’s service department is THE PLACE to take your Ford for service. Period.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Adgate, Robert Wallace, Branndon Solorzano
November 25, 2020

"Best Ford dealership west of the Mississippi. Awesome..."

- patrick

Best Ford dealership west of the Mississippi. Awesome service department, fast, fair and efficient, dealt with all and more of my concerns. And fair good deals on new trucks with zero hassles.

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Steve
May 11, 2020

"Routine Maint."

- gettingapps8

I like the service department, Friendly and no delays getting my truck back. They have identified a couple minor items to repair that was not aware of. I like they use OEM fluids and parts. Sometimes there is a difference.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brandon
March 21, 2020

"Everyone is friendly willing to help wit you problem...."

- cravat

Everyone is friendly willing to help wit you problem. Very professional, a very service oriented group. I will continue to have both my Fotd vehicles serviced at this dealership

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brandon and Robert
March 16, 2020

"Engine Cooling System Repair"

- wduke1

Service is outstanding! Animal got up in the engine compartment and it tore up the cooling system. Service manager was able to work with the insurance company to cover the extensive repairs. If you want to work with a excellent staff and get top notch repair work done then you need to go to Rio Vista Ford.

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Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service Manager
March 04, 2020

"I was always contacted by Branndon on the progress of my..."

- rskamoore

I was always contacted by Branndon on the progress of my car, and gave me options if something needed to be done to it. He’s a great employee who cares.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Branndon Solorzano
March 02, 2020

"Everyone in service is so nice and understands my..."

- kimglo71@sbcglobal.net

Everyone in service is so nice and understands my concerns. Got my truck done in less then 40 minutes. I will never go to another dealer again!!!!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert, Steven, Branndon
February 17, 2020

"Service at Ford Rio Vista"

- smudgecn

You will never find a more friendly and courteous staff in a dealership...the staff is always ready to help and answer all of your questions readily. I would not go to another place to service my car.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brandon
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