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Ritchey Cadillac Buick GMC
Daytona Beach, FL
34 Reviews
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34 Reviews of Ritchey Cadillac Buick GMC
May 29, 2021
I bought a truck on May 9th from this dealer. Their other dealership at the auto mall was absolutely horrific. So I came to this one on Nova rd. Deal went pretty smooth. My salesman said he would look into s dealership at the auto mall was absolutely horrific. So I came to this one on Nova rd. Deal went pretty smooth. My salesman said he would look into some wear and tear items and get with the manager. Leaving after purchase tire light was on and no gas in truck. Drove truck home with tire noise and bad shake. This is a Toyota and I'm a Toyota tech. I wake up next morning to flat tire. Tires were way out of balance, severe tire chop, leaking left rear shock, brake pulsation, screw in tire......so I mention this and did not get a response for 2 days. I have a we owe for a windshield due to the windshield being cracked. We have a glass guy at my dealership that offered to replace the windshield for free Ritchey just pays for the glass. I had to contact finance manager because salesman was no longer responding. Salesman told the finance manager that everything I said/asked was not true. Salesman finally called and said our glass guy could not do install. Then a few days later they asked me for glass guy's number. The glass guy told me they called him a week later and scoffed at his price. Even though he is installing it for free. So almost a month later no answer for second key, inspection, new tag sticker or windshield. I would not recommend to anyone looking for a car to buy from here More
by Shawn
Employees Worked With
Jamari, Tommy
Helpful April 10, 2021
Paula was excellent. Never had such a pleasant dealing with a dealership salesperson. She gave us the time to look around, test drive what we wanted, and ample time for my wife and me to talk about the ve with a dealership salesperson. She gave us the time to look around, test drive what we wanted, and ample time for my wife and me to talk about the vehicles. Would recommend Ritchey Cadillac to anyone looking to buy a new or used car. More
by nonBeach
Employees Worked With
Paula
October 20, 2020
my 3rd GMC Canyon. 2017,2018 and now a 2020. I love these trucks. Ritchey always treats me like a VIP. Paula Meek is an outstanding salesman. Pleasant to make a deal with them. No pressure and they go the ex trucks. Ritchey always treats me like a VIP. Paula Meek is an outstanding salesman. Pleasant to make a deal with them. No pressure and they go the extra mile to make you happy. More
by zrx4me
Employees Worked With
paula meek
December 22, 2016
LIES. LIES. LIES. Terrible - not a man of their word. Took my car in two weeks ago to sell it and stated they needed a 'clean title.' Did as I was told and paid off my Terrible - not a man of their word. Took my car in two weeks ago to sell it and stated they needed a 'clean title.' Did as I was told and paid off my vehicle's balance and obtained the title and walked back in 2 WEEKS LATER and they quoted me $2k less than my original offer. The only thing that changed on the car was the 40 miles I took to drive it there. Here I am a couple days before Christmas and I am now out $6k after the pay off. TERRIBLE. I will be going elsewhere, as should you. More
by buddy1
Employees Worked With
Joe P.
November 19, 2016
Amazing Customer Service I was contemplating a new vehicle purchase and came across a Certified one at this dealer for substantially less - My Salesman was Jerry Affatato and I was contemplating a new vehicle purchase and came across a Certified one at this dealer for substantially less - My Salesman was Jerry Affatato and he was professional, courteous and honest. He spent so much time making sure my new vehicle was clean and exactly the way I wanted it set up - Even taking much extra time to explain the features and setting up all the "fancy" stuff - Purchasing a vehicle from Jerry was something I hope to do again - I have bought 20+ cars in my lifetime and this was the ABSOLUTE best experience I have had... A class act for sure! - Thanks Jerry I LOVE my new Tahoe!! More
by Diane Morgan
Employees Worked With
Jerry Affatato
September 13, 2016
Gene McMan My husband brought a car from an event that was being held at Flagler Palm Coast High School. I am in absolute awe at the service and attentiveness th My husband brought a car from an event that was being held at Flagler Palm Coast High School. I am in absolute awe at the service and attentiveness that was shown to us. Words just cannot express our joy. Will definitely tell everyone we know just where to go when they need to purchase a vehicle. Thank you so much Gene. More
by phyllis1239
Employees Worked With
Gene McMan
August 26, 2016
Battery Called service department because my car wouldn't crank 10:45 am and they had Roadside assistance come to my home and replace battery this was complet Called service department because my car wouldn't crank 10:45 am and they had Roadside assistance come to my home and replace battery this was complete by 12:00 noon.Now that's excellent customer service and the gentleman Rick that came was very professional and courteous. Top notch service thank you! More
by Jblue
Employees Worked With
Rick Srvice Department
March 21, 2016
HORRIBLE CUSTOMER SERVICE! We bought a vehicle that was supposed to get serviced and cleaned. We have got nothing but excuses and have been lied to repeatedly. Our salesman wa We bought a vehicle that was supposed to get serviced and cleaned. We have got nothing but excuses and have been lied to repeatedly. Our salesman was Carl Beck and he is a man we would not trust at his word and neither should you. We took our complaint all the way to the top of the company and were still just jerked around. I spoke to Larry Kelly who assured me he would look into the issue and get right back to me. After a week we still have not heard a word. We are very disappointed in our overall experience and would never buy another vehicle from Ritcheys. Heck we wouldn't even let them check the oil. There service department claims they gave this vehicle a 120 point check and they missed checking the oil and other fluids. The brakes were shot and all we get is excuses. If your a consumer have a look at these reviews... Do they look real to you? One liners don't really add up to good customer service. I find it impossible that our experience was so bad and everyone else is bragging about them. Seems a little fishy to me. We will never do business with this company again! More
by thomasirwin
Employees Worked With
Carl Beck, Larry Kelly, Peter
July 04, 2015
Excellent, top notch service I needed service on my moms car so I drove by rithcy cadaliiac and stopped there. Candace was my service advisor and she was very knowledgeable and ni I needed service on my moms car so I drove by rithcy cadaliiac and stopped there. Candace was my service advisor and she was very knowledgeable and nice. I'll be back for sure! She knew what she was talking about. More
by Kelliechandler2012
Employees Worked With
Candace
April 14, 2015
Battery replaced today Pulled in without an appointment today for a battery problem. The service people were friendly and quick to help. We were out with a new battery in Pulled in without an appointment today for a battery problem. The service people were friendly and quick to help. We were out with a new battery in no time. Good experience and price. Ritchey will definitely be our dealer of choice going forward. Thanks guys More
by La_Nice
Employees Worked With
Bruce and Don
