River Front Chrysler Jeep Dodge Ram - Service Center

I brought my new van in multiple times for a check engine light issue, after being told that the technician didn't know what the codes meant I was informed my car was probably safe to drive. A few days later light issue, after being told that the technician didn't know what the codes meant I was informed my car was probably safe to drive. A few days later, the light was on again, once again I was told it was probably safe to drive. A few minutes later I received a call saying new errors showed up when the screen refreshed and to bring the car back in. Another couple hours passed and I was informed the car was now un drivable. I was told I would receive a rental voucher while we waited for parts, but once again the story changed and the car is now safe to drive locally with no exact ETA on new parts, no loaner and no rental car. I think it's poor business practice to return a car to a customer that is not 100% drivable. I did not buy a brand new car to drive it locally, I expect to be able to drive any distance or receive a replacement car while I wait for parts. I understand that the parts are on backorder, I am frustrated with expecting to me accept a car that is not 100% drivable (drivable locally is not 100%) with no acceptable replacement. More

Jeff Racine in Service is very friendly, extremely patient, communicative, and was able to care for me from start to finish in one visit. He put me at ease and answered and explained any questions or patient, communicative, and was able to care for me from start to finish in one visit. He put me at ease and answered and explained any questions or issues I had. I brought my Jeep in for routine maintenance and ended up having to do some impromptu brake and rotor work - which he was able to have the team accomplish during the same visit and with a great price! I will be returning to him and River Front for my future maintenance needs. Thanks to you and the service team! More

Good friendly efficient service. Working with Mike in the service department is great, he knows his stuff! service department is great, he knows his stuff! More

Great staff, great service, great facility. Best dealership I have ever dealt with by far! dealership I have ever dealt with by far! More

Excellent service, great people. Service was completed quickly and efficiently. Vehicle was returned clean, I feel the service team is committed to quality service. quickly and efficiently. Vehicle was returned clean, I feel the service team is committed to quality service. More

Mike Goerhing is Fantastic - Mike in service handled our repair issue and he was great the car was in overnight and Mike kept us updated on progress and went well out of his way to take care of our issue. repair issue and he was great the car was in overnight and Mike kept us updated on progress and went well out of his way to take care of our issue. This is important and why we service all of our 5 Chrysler Vehicles at Riverfront including all routine maintenance. More

Reasonably quick and to the point. All is good. Im glad to get the service at the place I bought it. You are well trusted. to get the service at the place I bought it. You are well trusted. More

The turnaround time was awesome, way faster than expected. In hindsight, I wish I'd just waited. expected. In hindsight, I wish I'd just waited. More

They have always been there if I needed any kind of service. They respond quickly to my messages and deal with me very professionally and nicely! service. They respond quickly to my messages and deal with me very professionally and nicely! More

Jessica has always been very professional and sympathetic to the multiple issues and inquiries I've had over the last few years... I'm sure the phone receptionist & the customers, would appreciate a simpl to the multiple issues and inquiries I've had over the last few years... I'm sure the phone receptionist & the customers, would appreciate a simpler gretting, instead of a long script, especially if multiple calls are required " Great Job" More