River Front Chrysler Jeep Dodge Ram - Service Center

I brought my van in on Thursday for a broken strut and strut plate. It has an extended warranty through Chrysler. I was called at noon on Friday by the service writer. He stated that they were waiting for strut plate. It has an extended warranty through Chrysler. I was called at noon on Friday by the service writer. He stated that they were waiting for Chrysler to send an adjuster out to approve the repair, then they would have to order the parts. He said he would call me Friday afternoon. No phone call. Saturday I spoke to the service writer he told me it takes at least 1 day to have an adjuster come out. Why did he tell me on Friday that he would know something? My husband called on Monday morning at 830 and spoke to the service writer. He told my husband that Riverfront needed to send Chrysler pictures of the problem. I called Chrysler directly at noon and they told me they were still waiting, since Friday, for Riverfront to send the pictures. I left several messages with the service manager at Riverfront. After several hours he finally called me back saying they sent the pictures. He said he would order the parts ASAP so when it was approved they could fix it right away. My husband spoke to the Service manager at 430 and he told my husband he would go ahead and order the parts. I keep getting the run-around. This is not the first problem I have had with Riverfront. I only took it there because it is close to my house and didn't want to risk driving too far with a broken strut. More

Each time I have my vehicle in for service, the staff at Riverfront is always first class. They are professional in every aspect, the work is performed is thorough and they are certainly timely in schedulin Riverfront is always first class. They are professional in every aspect, the work is performed is thorough and they are certainly timely in scheduling. They are truly an excellent team. I have been a customer for iverb25 years and intend to remain one. More

The service was good. No one really provides any direction on where to go or who to talk to upon arriving. Fix this please. A lot of people in the area but no one providing any guidance direction on where to go or who to talk to upon arriving. Fix this please. A lot of people in the area but no one providing any guidance More

Prompt and excellent service. My oil and filter change on Saturday went smoothly and was done really quickly. Ray and Rich are the best. The parts department is also a wonderful place to buy genuine Mopar pa Saturday went smoothly and was done really quickly. Ray and Rich are the best. The parts department is also a wonderful place to buy genuine Mopar parts. Thank you. More

Great service, friendly and informative. Told me what I needed done and what I could wait. Looking forward to my next service in a few months. needed done and what I could wait. Looking forward to my next service in a few months. More

Timely, professional service. Warranty work performed and completed as promised. Even though it warranty work, the service team was responsive and accurate with information given about the repair. and completed as promised. Even though it warranty work, the service team was responsive and accurate with information given about the repair. More

I scheduled my service appointment on-line and the scheduled service started right on time. I was very pleased with the speed of the appointment, and will be back. scheduled service started right on time. I was very pleased with the speed of the appointment, and will be back. More

Great service as always.............would be nice to have more outside seating. One small bench outside the service area is not enough, especially with the Covid19 concern! more outside seating. One small bench outside the service area is not enough, especially with the Covid19 concern! More

Using both dealerships in Ft Myers Fla and North Aurora to service my Jeep Grand Cherokee. Both places professional and friendly. I feel confident both places to service my Jeep Grand Cherokee. Both places professional and friendly. I feel confident both places More

Another great service experience. Covid19 precautions were excellent. Required parts were in stock. Very friendly staff and quick service times. They keep my two vehicles running great. were excellent. Required parts were in stock. Very friendly staff and quick service times. They keep my two vehicles running great. More