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Riverhead Auto Mall
Riverhead, NY
457 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 457 reviews
September 15, 2020
Bait and switch practices. Completely unprofessional salesman. Negotiated a deal, for my parents with Becky. Becky was receptive, attentive and very easy to work with. I was instructed to have my pa salesman. Negotiated a deal, for my parents with Becky. Becky was receptive, attentive and very easy to work with. I was instructed to have my parents ask for Becky or Julio (salesman) when they went in to sign the paperwork. When they went in the next day, Julio was unavailable due to an emergency and my parents were asked to work with Mark or Mario. I was unable to get his name when he called me to help with translations. This salesman altered the deal and tried to add additional charges that were already negotiated. When we did not accept his request for additional funds, the salesman then in classic bait and switch fashion, no longer had the automobile we discussed the previous day. Magically the only vehicles available were a either a vehicle with less features, for the same money, or one that cost more. After it was stated that we would continue our business at another dealer who had the vehicle we desired, at the price we desired, this individual rudely threw my father's driver's license at him and told him to go elsewhere. Go for the supposedly good deal, stay for the abuse. No thanks. More
by jats8hky
Employees Worked With
Mario Gonzalez
September 08, 2020
Not even worth a star! They advertise a "dealer discount" when what it really is just your down payment!! Read the small print!! Such BS!! Then, they keep delaying returning my down payment - bee discount" when what it really is just your down payment!! Read the small print!! Such BS!! Then, they keep delaying returning my down payment - been waiting 4 days now... but they surely took it from my account immediately! Having my bank dispute it now. DO NOT GO THERE!! JUST AWFUL!! More
by kofoao
Employees Worked With
unknown
August 30, 2020
The worst. Won’t ever go back. The finance guy John is total piece of crap. Bought 2 cars there first one went ok. The second one not at all. total piece of crap. Bought 2 cars there first one went ok. The second one not at all. More
by Riverheadnissanisbad
Employees Worked With
John finance guy, Mario Gonzalez
August 25, 2020
My service experience was fantastic.. Donna and Holly were excellent, and Becky was the best! I Would definitely come back to service my cars here were excellent, and Becky was the best! I Would definitely come back to service my cars here More
by beth
Employees Worked With
Donna Harrison
August 10, 2020
WARNING! Do not purchase anything from this dealership! There is just one word for these people...THEIVES! If the owners of this dealership had any sense they should get rid of entire sales and finance tea There is just one word for these people...THEIVES! If the owners of this dealership had any sense they should get rid of entire sales and finance team and replace them with people with some morals. The people that are working there now will eventually destroy entire business and I say GOOD RIDDANCE!!! More
by G
Employees Worked With
Becky Edwards, Mark Hertzovitz, Roldy Geanlouise
July 15, 2020
Didn’t have appointment but was taken quickly for liw tire pressure light ...had screw in tire...they plugged it...fingers crossed it will last ling time. tire pressure light ...had screw in tire...they plugged it...fingers crossed it will last ling time. More
by Hugns
Employees Worked With
Donna Harrison
July 15, 2020
Best service I have ever had from any dealership. Professional and efficient personnel who are always pleasant and helpful. This time was no different. I was in and out in the time promised. Professional and efficient personnel who are always pleasant and helpful. This time was no different. I was in and out in the time promised. More
by vlreith
Employees Worked With
Donna Harrison
April 23, 2020
Went to the dealership to have my oil changed and tires rotated ...I was in/out quickly.. service was great. Very clean!! I will definitely be back! rotated ...I was in/out quickly.. service was great. Very clean!! I will definitely be back! More
by cco701
Employees Worked With
Donna Harrison
February 25, 2020
What excellent service! Had a short wait and good communication with Service Advisor. Friendly and concerned with me and my car care.Assisted me with car questions as well. communication with Service Advisor. Friendly and concerned with me and my car care.Assisted me with car questions as well. More
by Bert
Employees Worked With
Pete was great!
