Riverhead Auto Mall

I have a large family, busy schedule and so I bough a 7 passenger vehicle to fit my 6 family members that I constantly drive around to different activities. I purchased a 2023 palisade calligraphy back in passenger vehicle to fit my 6 family members that I constantly drive around to different activities. I purchased a 2023 palisade calligraphy back in November of 2022. Last week I scheduled a visit and brought my vehicle to Riverhead Hyundai dealership because my downhill brake sensor light randomly came on and wouldn’t turn off. First time I took the vehicle to the dealership, the service department was not able to diagnose during time frame they had my vehicle (7 hrs) I was asked to bring back the vehicle for a longer service period (1-2 days) with the provision that I would be given a curtesy vehicle. Here is where the problem begin. I bought a 7 passenger vehicle because I actually drive 6-7 passengers in that vehicle daily. The dealer was not able to give me a curtesy vehicle that was suitable for my needs. After two days had passed and I haven’t heard back from the dealership, I decided to give them a call myself, and inquire about the status of my vehicle. After some going back-and-forth I was finally told that parts were ordered for my vehicle but the dealership could not release the vehicle back to me until parts arrived and changed on the vehicle. I reiterated that I needed a different courtesy vehicle- the Sonata I was given did not work for my needs. The dealership advised me to contact the headquarters of Hundayi. After several attempts to contact the headquarters with- no success- I decided to leave this review. More

On 2/19/23 the finance person, Kyle Price put an unauthorized charge of $4711.64 on my credit card. The circumstances behind it are as follows: A close family friend went to buy a used car on the Ni unauthorized charge of $4711.64 on my credit card. The circumstances behind it are as follows: A close family friend went to buy a used car on the Nissan side of the house. I was unable to be present for this business deal, so I sent a signed and dated letter authorizing Riverhead Auto Mall to make a one-time charge of $3000 on my charge card to be used as a downpayment for said car. Despite having that letter, Kyle proceeded to charge $6711.64 on my credit card. The person loaned the card to signed the receipt under duress because Kyle told him if he didn't sign it they would not sell him the car. As soon as I found out, I called and asked to speak to Kyle. He would not get on the phone. I called several times and he would never get on the phone. I filed a complaint with the BBB. In my opinion, people need to beware of this dealership. Reputable dealerships don't do these kinds of things. And, if there is a problem, the person should not be a coward. He should try to correct the issue. More

This is the third time we've been to riverhead dealershipwe go our 2019 2021 and now 2023.. Love lexi she's very efficient she was awesome you out of there like no time flat dealershipwe go our 2019 2021 and now 2023.. Love lexi she's very efficient she was awesome you out of there like no time flat More

After 3 years of service I were for an oil change on November 17, 2022 and asked for rear brake inspection and presented a dealer brake coupon for $249 which Donna my service rep said she would honor. S November 17, 2022 and asked for rear brake inspection and presented a dealer brake coupon for $249 which Donna my service rep said she would honor. She then said both front and back brakes needed new rotors. My front brakes were only a year old with only 10,000 miles, so wondered about front, but Donna said no worried, coupon good for both front and back and just small additional amount for rotors. I said ok, but Donna never quoted price. It ended up that she DID NOT honor coupon and total for both brakes, front and back, $1100! WOW! Donna really had duty to give me a price quote BEFORE doing this work. No satisfaction from service manager, Ken. Ken said Donna is a 30 plus years employee and he can't upset her! WARNING: this dealer is dishonest and unethical. DO NOT GO HERE! More

Good service desk …Holly helpful and professional! Waited for car for oil change and recalls. Leased three cars from this dealer! Waited for car for oil change and recalls. Leased three cars from this dealer! More

Brought truck in for oil change. Dealer had sent me a coupon to save money. Dealer had sent me a coupon to save money. More

Was not told when appointment was made about credit card surcharge. Coupon wasn't applied to service and I had to come back to resolve. Steering wheel had grease when the car was returned to me. surcharge. Coupon wasn't applied to service and I had to come back to resolve. Steering wheel had grease when the car was returned to me. More

Fixed my car for a recall. Dropped it off and it was finished by the time I got home 30 minutes later. Good service. finished by the time I got home 30 minutes later. Good service. More

Great sales and service department. Everyone is polite Great sales and service department. Everyone is polite and friendly. They made sure everything I needed for my vehicle was done and in a timely mann Great sales and service department. Everyone is polite and friendly. They made sure everything I needed for my vehicle was done and in a timely manner. More

i have been calling for 2 days trying to cancel my custom edge warranty so i could get my own warranty and i can't get an answer and never call back also trying to get a copy of my bill of sale and can't ge edge warranty so i could get my own warranty and i can't get an answer and never call back also trying to get a copy of my bill of sale and can't get one. Not very happy will not come here again and will not recommend anyone More