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Riverhead Auto Mall - Service Center

Riverhead, NY

4.5
72 Reviews

72 Reviews of Riverhead Auto Mall - Service Center

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October 08, 2021

They asked me if I wanted my air filters changed during a recall update and warranty oil change. Cost me $220 . Did maintenance not requested or told about. Most disappointed. More

by samogit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Harrison, Roldy Geanlouise
Oct 09, 2021 -

Riverhead Auto Mall responded

Hello, and thank you for this insight. We never perform work on a vehicle without the customer's approval first. We always take a transparent approach in our service department. If you'd like to speak about your experience further, please feel free to give me a call to discuss. Thank you, Becky Edwards, Owner Loyalty Manager 631-369-0600 Ext 724.

August 17, 2021

Clean facility staff is amazing Service Department is outstanding Donna is fabulous always kind and thinks of the customers first always go to riverhead it's such a great experience More

by kathleenwoods203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Harrison
Aug 30, 2021 -

Riverhead Auto Mall responded

We appreciate your kind feedback of Riverhead Nissan and thank you for taking the time to leave us a review. Donna continues to provide our customers with exceptional service, thank you for recognizing her. Please do not hesitate to visit us again soon! Have a great day and thanks again.

August 10, 2021

Riverhead Nissan Dealership in Riverhead has a wonderful staff in all departments. The ease with which they take a customer through all the steps is incredible. The customer certainly feels like they are be More

by Mom22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Harrison, Kyle Price
Aug 26, 2021 -

Riverhead Auto Mall responded

Thank you for this amazing review. We always strive for 5-star experiences at Riverhead Nissan. We love our customers and treat them like family. If you need anything, please give us a call. Becky Edwards, Owner Loyalty Manager 631-369-0600 Ext 724.

July 25, 2021

Hello I have been going to Nissan Riverhead For years. Donna has taken care of us and our cars for quite some time now. The service team has always tried to help us in any way possible and very appreciati More

by djrez2282
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Harrison
Jul 27, 2021 -

Riverhead Auto Mall responded

We appreciate your kind feedback on Donna and our Nissan service department. Thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again. Becky Edwards, Owner Loyalty Manager 631-369-0600 Ext 724.

July 25, 2021

I wouldn’t take my car any place else for service. They are fast and reliable. Donna in the service department is always kind and courteous More

by kringlekaren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Harrison
Jul 27, 2021 -

Riverhead Auto Mall responded

Whether we are meeting new faces or longtime friends, each person that walks through our doors is extremely important to us. At Riverhead Nissan, we work hard to build the relationships we have with our customers that are built on trust and respect - we love knowing that this dedication shows in each appointment. Becky Edwards, Owner Loyalty Manager 631-369-0600 Ext 724.

July 24, 2021

Donna their service manager was horrible. The worst experience with car service I’ve ever had. Don’t go there. Waste of money and time More

by papster42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Donna Harrison
Jul 27, 2021 -

Riverhead Auto Mall responded

We never like reading reviews like this. It is very surprising because Donna is usually our customer's highlight of their service experience with us. We would certainly like to know more about why your experience was not 5-stars. Please call me directly to speak further. Thanks, Becky Edwards, Owner Loyalty Manager 631-369-0600 Ext 724.

July 24, 2021

Great dealership. Service personnel always friendly and professional. Quick service every time I brought my car for service. Waiting area neat and clean. In and out, no hassle. More

by Wws662000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Harrison
Jul 27, 2021 -

Riverhead Auto Mall responded

That is so amazing to hear! Thank you so much for taking the time to share your feedback with our team at the Riverhead Automall. It's great to know that we continue to provide our customers with everything they need. Have a great day! Becky Edwards, Owner Loyalty Manager 631-369-0600 Ext 724.

July 16, 2021

The service department is very accommodating, especially Donna. She was able to help get our car serviced in and out the same day to avoid rental. Especially helpful when the cost of rentals is sky high n More

by Nikkip7321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Harrison
Jul 27, 2021 -

Riverhead Auto Mall responded

Thank you so much for your review of Riverhead Nissan's service department! We truly appreciate the feedback and hope to hear from you again. Becky Edwards, Owner Loyalty Manager 631-369-0600 Ext 724.

July 16, 2021

The dealership is always spotlessly clean. The staff is knowledgeable and is happy to explain everything to me👍🏼. I bought my 2008 Nissan at this dealership and have had all of my service done there. More

by Skf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Harrison
Jul 27, 2021 -

Riverhead Auto Mall responded

Thank you for your five-star review. Our team at Riverhead Nissan always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care. Becky Edwards, Owner Loyalty Manager 631-369-0600 Ext 724.

July 14, 2021

Not all requested repairs were made. Parts ordered were wrong first time out, car kept over night as result. Good customer service, not so hot follow up. More

by sorlac.alvarez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Harrison
Jul 27, 2021 -

Riverhead Auto Mall responded

Hello and thank you for your feedback on your most recent visit with us. We always strive for a great experience for all of our guests. Your comments have been noted and addressed. We hope your next visit with us is 5-stars. If you need to speak further please do not hesitate to reach out. Thanks, Becky Edwards, Owner Loyalty Manager 631-369-0600 Ext 724.

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