Riverhead Ford Lincoln

I brought my escape in for an inspection. The tech also changed out the battery because he said it was low. I’m very happy with the service. Your staff are very friendly and knowledgeable. The tech also changed out the battery because he said it was low. I’m very happy with the service. Your staff are very friendly and knowledgeable. More

A ford dealer with honesty and integrity My salesman Lou gave me an honest price, kept me informed and delivered my Maverick as quoted. gave me an honest price, kept me informed and delivered my Maverick as quoted. More

My wife and I have been leasing our cars, and have had our cars maintained by Riverhead Ford for over 20 years. We are always more than satisfied by the sales people and the service department at Riverhea our cars maintained by Riverhead Ford for over 20 years. We are always more than satisfied by the sales people and the service department at Riverhead Ford. We will continue to use them for our automotive needs for as long as we live on Long Island. More

Very courteous the whole time I was waiting. Keep me informed and got me in and out quickly Keep me informed and got me in and out quickly More

Terrific service. I found it very easy to schedule the appointment. After speaking with the service person I understood what should be done based on mileage. The serv I found it very easy to schedule the appointment. After speaking with the service person I understood what should be done based on mileage. The service person then gave me an estimate of the time so I could decide to wait - which I did. And sure enough they were within 15 minutes of the time estimate. Also very pleased with the courtesy of the service personnel and the waiting area. Painless service. More

Excellent, fast and friendly service. I had a problem notification pop up on my Ford Escape which said to have it serviced now and they fixed it that same day. I had a problem notification pop up on my Ford Escape which said to have it serviced now and they fixed it that same day. More

I was extremely pleased with how quick my car was serviced, thank you Wayne my service advisor for making this happen serviced, thank you Wayne my service advisor for making this happen More

Excellent service team. Technicians get the job done. Excellent communications. Very knowledgeable teams both in sales and service. Technicians get the job done. Excellent communications. Very knowledgeable teams both in sales and service. More

I purchased my first ford in my 50s. the sterotypes of the brand always kept me away. After driving toyota and chevy mostly, the vehicles over the years have been less and less. For ex the sterotypes of the brand always kept me away. After driving toyota and chevy mostly, the vehicles over the years have been less and less. For example, I had a chevy equinox that I purchased from buzz chew - they were great with service dept. however, just before warranty expired, my transmission just died... had about 60k miles they made the repairs under warranty - no problem. a few months later, the transmission died again!!! they wouldn't honor warranty since it just expired, even though the same problems happened. This costed me $6000.00!!! at the time, I had no money, going through financial struggles, and worked a second job to payoff the debt that I was lucky enough to borrow I never had a transmission fail and to have a vehicle that this failed twice!!!???? no, this is not the norm. Not only will I not buy a chevy again but the dealership let me down and lost me as a customer after a family member recommended to try riverhead ford, I reluctantly went there to check. I had no intention of buying but tried to keep my sister happy. my sister introduced me to a salesman, Bill Seydel. my first impression of bill was that he looked like an everyday guy, not a lick willy sales guy that is interested in only the sale. after spending some time with me, discussing budget and type of vehicle I want, which (at the time) was suv. after having me try the options, discuss price and budget, he suggested leasing and explained the benefits of always having new and warranty coverage and monthly cost savings, I decided on edge. the vehicle was fine and served it's purpose well, no complaints. when I was ready to turn the lease and get another, I decided I wanted a pickup as the first time, bill explained the options and spent a lot of time to be sure I was happy to make the best decision I felt right about. I then got a lariat crew cab, which gave my dog ample room, with the back seats up, to move around and do cartwheels if he so chose to. the truck was great!!! this happened before covid was front an center after the lease end was near, I decided to take a look at trucks again. my financial status was better and I wanted to upgrade, which was the platinum. with supply shortages going on, the options were limited. instead of making a quick sale bill suggested to order from the factory, which at the time was 4-8 months wait, which a drag since that would be august and my lease ended in February. bill understood the concern and motioned that the lease can be extended and any issues he will work something out to keep me to have something to drive. at the time, my faith and trust in bill was pretty high since he has been straight with me since the beginning, more interested in making me, the customer, happy than making a quick buck. so, we went down the options, some i wanted and some he suggested, and explained, why I may not want. line by line, we went over everything. In the end, I got the truck loaded because I wanted it, not the salesman pushing. At my age, I wanted something great. I'm not a contractor but wanted the comfort, height, and good gas mileage. the hybrid model I got with lane assist and bluecruise is pretty cool... ford has a way to go to make self driving happen, but this reduces much driving stress as i see it. Riverhead fords service department has always been great, fair with price and with the for visa point system, I never paid for oil changes and other services needed while having the card. my only complaint about the service is loaner cars. with vehicle shortages being a thing still, they have less vehicles on hand currently and have to wait 3 weeks to schedule service. fortunately, with the point system, they have different ties, bronze, silver and blue, i used it for all purchases and auto pays, paying as soon as bill came, I became blue tier. with that tier my plan lets them come to me and switch cars out rather than go there and wait. I suggest them to anyone! More

Altough my appointment for " The Works" was scheduled as and clearly indicated on the paperwork that I world be waiting for my vehicle the service advisor forgot to indicate "waiting" on the paperwor as and clearly indicated on the paperwork that I world be waiting for my vehicle the service advisor forgot to indicate "waiting" on the paperwork and I waited at the dealership for several hours. More