Riverside Chevrolet

A trying moment Mr James Wood was an excellent advisor. He listened and he was able to obtain a meeting with the general manager for me to express my concerns regardi Mr James Wood was an excellent advisor. He listened and he was able to obtain a meeting with the general manager for me to express my concerns regarding coverage issues. The general manager was another story. I felt like I was a child getting in trouble from a father, as he was yelling at me. Despite the horrible experience talking with the manager, Mr Wood remained impartial and he was able to give me the best costumer service he could provide, even offering me water for my troubles. Mr Wood helped my experience bearable. More

Service department Fast service and very courteous. the service department writer (James) answered all my questions and concerns and even washed my car. Thank you so muc Fast service and very courteous. the service department writer (James) answered all my questions and concerns and even washed my car. Thank you so much ! More

Excellent! Denny was up front and very knowledgeable. He provided me with alternatives to immediate repairs. I will continue to utilize Denny as my primary advis Denny was up front and very knowledgeable. He provided me with alternatives to immediate repairs. I will continue to utilize Denny as my primary advisor. More

Great We have been going to Singh since we bought the Suburban. We have always had such a positive experience when we take the vehicle in for service. We have been going to Singh since we bought the Suburban. We have always had such a positive experience when we take the vehicle in for service. More

Satisfecho Estoy muy satisfecho por el servicio que mendieron desde la atención al cliente y en el servicio que le dieron a mi troca yo los recomiendo ampliament Estoy muy satisfecho por el servicio que mendieron desde la atención al cliente y en el servicio que le dieron a mi troca yo los recomiendo ampliamente. More

They did not care that they sold me a car with a bad engine I purchased a used Chevy sonic with 40,000 miles on it. Four months later the light came on, so I took it to the dealership and two weeks later they c I purchased a used Chevy sonic with 40,000 miles on it. Four months later the light came on, so I took it to the dealership and two weeks later they call and tell me that tge engine is gone out and that it will be about seven thousand dollars to repair it. From there I was directed to the sales department for a trade in. I called the sales department and was told that I could get a new Cruz and to come in. After a while of being there I was told that I needed someone to sign with me. I did not need that before and I did not have one then and because of that I was sent away with no help and a car that can't run. Worst experience ever. If looking for used cars please beware. Untrustworthy dealership. More

Excellent customer service from Manny financial dept ;) My husband and I receive excellent service from Kelly and Manny (Fincial Dept) from Chevy Auto center. I was very glad that Kelly and Manny took th My husband and I receive excellent service from Kelly and Manny (Fincial Dept) from Chevy Auto center. I was very glad that Kelly and Manny took the time and care to help us find the perfect gift for my husband birthday 2018 Corvette and I just wanted to reach out and say thank you! Thanks for finding our dream car. You BOTH are the best 🙂 Be well, and take care! -Hunters More

Just get me in there so that they can money off of me! On Dec 15 and 16th of 2017 My wife and I drove our 2017 Silverado 3500 from our home in Oklahoma to Riverside, Ca. Just hours prior to us leaving on t On Dec 15 and 16th of 2017 My wife and I drove our 2017 Silverado 3500 from our home in Oklahoma to Riverside, Ca. Just hours prior to us leaving on this trip, we were notified of a recall by the salesman whom we had bought the vehicle from. The issue with the recall affected the fuel gauge operating correctly. We had not experienced any of the symptoms related to the recall. But that changed just hours into our trip. We arrived at our destination on the evening of Dec. 16th, which was a Saturday. Knowing that there weren't any dealerships open at that hour, I chose to wait until Monday morning to contact a dealership near our location to see about having the issue resolved. At approx. 8:00 a.m. on Monday Dec. 18th I utilized Onstar to find a dealership near our location. Pearl, at Onstar connected me with Antonio, who works in the service dept. at Riverside Chevrolet. I explained our situation to Antonio and advised him of the recall that we had been made aware of. Antonia stated that if I could be at Riverside Chevrolet by 9:00 a.m. he could get us in by noon. I arrived at Riverside Chevrolet at approx. 8:40 a.m. Upon my arrival I spoke with Antonio and again advised him of the recall that I had been made aware of. Antonio stated that if the issue that I was having with the vehicle was related to the recall, the dealership should have the parts required to repair it. Because Chevrolet normally sends extra parts to the dealerships to repair vehicles that are affected by recalls. I inquired about a "loaner" vehicle since mine was in for service do to a recall. Antonio stated that I could get a "loaner" and that he would get one for me. I was then directed to another area of the dealership to fill out the required paperwork for the "loaner". While filling out the required papers for the "loaner", I was asked for a credit card. I asked why my credit card was needed if the "loaner" was complimentary. I was told that my credit card would not be charged, but that it was just put on file for incidentals, or in case in didn't refill the vehicle with fuel. I again asked why my credit card was needed, "if it won't be charged"? I was then told that it wouldn't be charged with out my prior authorization. I advised that I wasn't comfortable giving my credit card information for no reason, if they are so certain that it will not be charged. I was then advised that I would not be able to get a "loaner" vehicle without giving my credit card information. And that I should really get the "loaner" vehicle because the dealership may not have the parts required to repair mine today. I then questioned why they wouldn't have the parts if it is recall related and if Chevrolet sent out extra parts to repair issues related to recalls; and that they are suppose to be able to get my vehicle in by noon since I had arrived prior to 9:00 a.m. At that point Antonia stated that they would do the best that they could and directed me to the customer's waiting area. The repairs were made by noon and I have not had any further issues to date. But I feel like I was simply be told what was required to get me into the dealership, and then to get me into a "loaner" so that the dealership could charge the manufacturer for the "loaner". I feel like the dealership was more concerned about getting me in there, and then figuring out how to capitalize monetarily however they could. And that the repairs would not have been made in a timely manner had I not periodically checked with Antonio and reminded him of the timeline that he had stated. I do not feel that the priority of Riverside Chevrolet is to be honest and forthcoming with the customers; as is getting the customer in, then capitalize on them being there. More

Need AC and heater fixed. Took my car in at 7:00 a.m. Someone called me back on told me what was wrong with my car. Gave me an estimate on price and time that it would be don Took my car in at 7:00 a.m. Someone called me back on told me what was wrong with my car. Gave me an estimate on price and time that it would be done. Called me back with in the time and said my car was done. More

Great awesome customer service My experience was a great service. Love how they approach me and got my car serviced. They even washed my car. Free snack,wifi,coffee,water and tv. I My experience was a great service. Love how they approach me and got my car serviced. They even washed my car. Free snack,wifi,coffee,water and tv. I have bought like 4 cars from this dealer. Love the customer service. More