Riverside Chevrolet

"New Owners, New Attitude, SAME BAD SERVICE"! Trying to fin the correct entrance just to get to the service department was confusing, Every enterance says "Service & Parts" the entrance I entered Trying to fin the correct entrance just to get to the service department was confusing, Every enterance says "Service & Parts" the entrance I entered put me behind a line of cars that were heading out of the dealership. I decided to just park my truck there. When I walked into the service office there were 4 service writers in the office 1 helping someone and 3 pecking away at their keyboards, all 4 SR completely ignored me for about 10 while I stood there. When I was waiting the 10 minute I over heard 1 of the SR calling on the radio for a Porter to bring up a vehicle he stated to who ever answered that the a lady had been waiting almost 30 minute for the to bring up her car... Once a SR finaly acknowledged me I told him I was there for an oil change and break inspection and that I was leaving the car. He said "ok, but it wont be ready until tomorrow afternoon" I said "really?" He replied "Yes, we have like 45 appointment" I then remembered and told him that I had scheduled an appointment for the next morning for 7:30 and told. He replied "then it will be ready in the morning". The next day I went to the dealership to pick up my truck I like the lady the previous day waited over 20 minutes for my truck to be brought up, I assumed it was being washed so I didn't mind. Turned out that was NOT the case, while I waited I witnessed a gentleman come in to the waiting area and conplain to the cashier of a similar situation she directed him to a manager at the front of the store just as a porter walked in the door he asked what the issue was in Spanish she told the porter the issue and he said to the casher the customer should "go sxxxw himself". In Spanish. I have NEVER been to a dealership and had an experience like this!!! I always take my vehicles to the dealer for service but I have no intentions of return to Riverside Chevy again. The new slogan is New Owners, New Attitude when it should be "New Owners, New Attitude, SAME BAD SERVICE"! More

Respectful and seamless With the salesman Brian there was no pressure and he was very knowledgeable. We looked at a lot of trucks, he was very patient. All of the staff was h With the salesman Brian there was no pressure and he was very knowledgeable. We looked at a lot of trucks, he was very patient. All of the staff was helpful and made the whole experience enjoyable. More

Steven was very attentive and helpful Great service provided by Steven was given a ride home and picked up when car was ready. Driver was very polite and friendly made the ride very pleas Great service provided by Steven was given a ride home and picked up when car was ready. Driver was very polite and friendly made the ride very pleasant even with such heavy traffic. Thank you both More

Great staff Had an issue with the wolf liner in my truck bed, service member John King greeted me professionally, listened to my problem, and then worked to resol Had an issue with the wolf liner in my truck bed, service member John King greeted me professionally, listened to my problem, and then worked to resolved the issue and away I went. More

Service Great service on my Saturn, since Saturn closed. I have brought my 2007 Saturn in for service, all employees are courteous and friendly. Service and Great service on my Saturn, since Saturn closed. I have brought my 2007 Saturn in for service, all employees are courteous and friendly. Service and phone More

Good and friendly bought the truck I wanted and happy with it and happy with the price. They did right and explain every y thing to me and about the truck bought the truck I wanted and happy with it and happy with the price. They did right and explain every y thing to me and about the truck More

Very easy to get things done. They got my vehicle right in and it was done when they it would be. They went over my vehicle history for me and made recommendations for service. Pri They got my vehicle right in and it was done when they it would be. They went over my vehicle history for me and made recommendations for service. Prioritized what it needed and there was no pressure, no sales pitch for extra service. More

New car for daughter Overall excellent service during purchase . Masood is incredible. Finance and paperwork took too long since I had a preapproved loan with the credit u Overall excellent service during purchase . Masood is incredible. Finance and paperwork took too long since I had a preapproved loan with the credit union. Finance was backed up and inefficient. Needs improvement. More

Chevrolet Tahoe! I had been to several dealerships looking for a 7- 8 passenger vehicle, wasn't crazy about the customer service. My salesman at Riverside Chevrolet w I had been to several dealerships looking for a 7- 8 passenger vehicle, wasn't crazy about the customer service. My salesman at Riverside Chevrolet was very friendly and helpful. He helped me get an incredible deal and I am so happy with my Purchase. I love my Tahoe. Thank you Luis! More

Quick and Easy Our sales representative, Alfredo, made the experience very pleasant. He listened to what we were looking for and got us into exactly the vehicle we w Our sales representative, Alfredo, made the experience very pleasant. He listened to what we were looking for and got us into exactly the vehicle we wanted with the features we wanted and at a reasonable price. No lengthy delays having to "check with his manager" and the finance portion of the interaction was transparent and simple. They offered excellent upgrade warranties and got me out the door quickly. Best car buying experience I have had so far. More