Riverside Chevrolet

Absolutely the WORST experience ever buying a vehicle and I buy a new car nearly every 2 years. I worked with this dealership for 2 weeks to negotiate a deal on a suburban. We finally come to numbers we b I buy a new car nearly every 2 years. I worked with this dealership for 2 weeks to negotiate a deal on a suburban. We finally come to numbers we both agree on. I went to my bank and got a loan approval on my own and brought a bank printed check and my contract from the bank to purchase the vehicle. The men doing my deal who represented themselves as the sales manager and finance manager, tell me that I needed to fill out a credit application so that they could run my credit and that it would be a hard inquire which negatively affects a credit score. After much discussion of trying to understand why they would need to run my credit when I already had an approved loan thru my bank and had a check in hand. There was no reason for them to need to run my credit. They said it was their policy that all customers must complete a credit app regardless of how they buy the vehicle. They proceeded to tell me that if the bank check would bounce then by having my signed credit app would still be able to get paid. Then they actually asked me "How do we know that your bank check isn't a fraudulent check?" Beyond how appalling it was to be told this when I am about to purchase a $70,000 vehicle from these people, I explained that they had my driver's license, insurance verification, vehicle registration, my loan documents and I even carry a check book for my business which has my name and address on it. Everything I had would verify who I am. They also said that if my check from the bank was a fraud, that having a signed credit app from me would make it so that they can open a loan in my name (even without my signature on loan docs) and get their money. So again, if everything I'm presenting matches my ID and who I say I am then the info on the credit app, which also matches my identity wouldn't do them any good if I was a fraud. I have NEVER been treated this way by anyone ever. When I asked them who is requiring for this from me, they said it was company policy. I asked if this company policy was in writing, both the Sales Mgr and Finance Mgr said that it was NOT in writing. UNBELIEVABLE!!! Talk about fraud!!! It made me wonder what their true intentions were having me sign that credit app. If they think they can open a loan in my name without my signature, which they said that they would, what keeps them from doing so even after getting paid by my bank? Then I can't help but wonder if there's an even darker side to this. This was the most shady deal I've ever experienced with a car dealership and at 55 years old, I literally buy a car nearly every two years. That's a lot of dealership experiences. I will be reporting this to Chevy and to the Better Business Bureau and anywhere that my review will save another buyer from this experience. More

Service was Excellent. No problem at all. Maria Jimenez gave a good service and sent me a message when the Traverse was ready to pick up. No problem at all. Maria Jimenez gave a good service and sent me a message when the Traverse was ready to pick up. More

Craig was professional, empathetic and helpful. He explained the process and let me j ow how much time I was going to be there. He explained the process and let me j ow how much time I was going to be there. More

I highly recommend Craig in the Service Dept. He is very nice, honest and communicates timely on service updates. He is very nice, honest and communicates timely on service updates. More

I used to frequent your competitor, Dutton, which is located across the street, but after several unpleasant encounters, I decided to give Riverside Chevrolet a try. Fortunately, I made the switch, and located across the street, but after several unpleasant encounters, I decided to give Riverside Chevrolet a try. Fortunately, I made the switch, and I'm grateful I did. My first visit was about 2 years ago, and I was impressed by service advisor Albert Ceballos. He's not only extremely knowledgeable but also has a great way with people. Every time I've visited the service center since then, I've been greeted with a warm smile by Albert. Throughout my 2-year tenure as a loyal Riverside Chevrolet customer, I've never experienced subpar service from Albert or anyone else at the dealership. Albert's attention to detail and exceptional customer service skills make him a standout, and I'm thankful for his dedication. Sincerely yours Joe Aparicio More

Horrible service. Brian Duncanson was expressly rude and dismissive. Brought the truck in for a noise it was making (has been only 11 months since I bought the truck), Brian Duncanson was expressly rude and dismissive. Brought the truck in for a noise it was making (has been only 11 months since I bought the truck), on Wednesday, didn’t get the truck back until Saturday just to be told they didn’t hear a noise with no calls in between from Brian. I had to keep calling to get an update. When I picked up the truck, it had watered spots all over, as soon as we drove off the noise was Hurd . I called Brian again to advise the noise is still there took the truck back Wednesday and requested a rental Brian advised it wasn’t possible so then I requested a manager and he told me he was the manager so then that’s when I told him that he was very rude and dismissive. He then stated that he cannot offer a rental car to every single person as they take in over 100 vehicles a day and that’s when I told him then they shouldn’t be taking that amount of vehicles if they were just going to be keeping them in the lot I told him we didn’t have the luxury to have multiple cars and to be without a vehicle for so long. I also told him about the water spots. He advised he would take care of the water spots and give us a full tank. They ended up finding the problem (it was the transfer case) they kept the truck for two weeks and when I got the truck back my tank was not filled, and the water spots were not removed. I have never been to a dealership, let alone a service department and received such horrible service like this location. More

Service writers were very attentive to needs and allowed me to explain what was needed without trying to up sell. Part had to be shipped in , received the call day came in and truck was ready for pick up wh me to explain what was needed without trying to up sell. Part had to be shipped in , received the call day came in and truck was ready for pick up when expected. More

Albert was very helpful and professional very informative my experience was very good and my car was ready in a timely manner Thank you my experience was very good and my car was ready in a timely manner Thank you More

The service writer was courteous and helpful. He got my truck checked out and fixed in one day. He got my truck checked out and fixed in one day. More

Albert did exact what he said he would do. I got my truck back on time. I got my truck back on time. More