Riverside Chevrolet

I love coming to Riverside Chevrolet because they are always so nice and welcoming and helpful always so nice and welcoming and helpful More

I always experience great service at Riverside Chevrolet; that's why I always bring my 2024 Malibu there for service. that's why I always bring my 2024 Malibu there for service. More

Maria the service writer was great and kept me informed. I was in for a air conditioner problem that was partially covered by my service contract except for the difference in customer pay. I was in for a air conditioner problem that was partially covered by my service contract except for the difference in customer pay. More

Expecting the worse but I got a surprise when my repair was covered and no charge. Could have been $$$$ was covered and no charge. Could have been $$$$ More

Grateful for the getting my needs met. Craig really helped me work through this frustrating process. Appreciate it. Craig really helped me work through this frustrating process. Appreciate it. More

Long waits with or without a appointment took 3 hours to rotate tires. Took five days to replace 2 flat tires. rotate tires. Took five days to replace 2 flat tires. More

Riverside Chevrolet is always fast and efficient when I need help! Great customer service and reliable need help! Great customer service and reliable More

Great service, friendly staff. Bought a new set of tires and they were able to beat nearby competitors. They also offered a loaner which was very convenient. Bought a new set of tires and they were able to beat nearby competitors. They also offered a loaner which was very convenient. More

Absolutely the WORST experience ever buying a vehicle and I buy a new car nearly every 2 years. I worked with this dealership for 2 weeks to negotiate a deal on a suburban. We finally come to numbers we b I buy a new car nearly every 2 years. I worked with this dealership for 2 weeks to negotiate a deal on a suburban. We finally come to numbers we both agree on. I went to my bank and got a loan approval on my own and brought a bank printed check and my contract from the bank to purchase the vehicle. The men doing my deal who represented themselves as the sales manager and finance manager, tell me that I needed to fill out a credit application so that they could run my credit and that it would be a hard inquire which negatively affects a credit score. After much discussion of trying to understand why they would need to run my credit when I already had an approved loan thru my bank and had a check in hand. There was no reason for them to need to run my credit. They said it was their policy that all customers must complete a credit app regardless of how they buy the vehicle. They proceeded to tell me that if the bank check would bounce then by having my signed credit app would still be able to get paid. Then they actually asked me "How do we know that your bank check isn't a fraudulent check?" Beyond how appalling it was to be told this when I am about to purchase a $70,000 vehicle from these people, I explained that they had my driver's license, insurance verification, vehicle registration, my loan documents and I even carry a check book for my business which has my name and address on it. Everything I had would verify who I am. They also said that if my check from the bank was a fraud, that having a signed credit app from me would make it so that they can open a loan in my name (even without my signature on loan docs) and get their money. So again, if everything I'm presenting matches my ID and who I say I am then the info on the credit app, which also matches my identity wouldn't do them any good if I was a fraud. I have NEVER been treated this way by anyone ever. When I asked them who is requiring for this from me, they said it was company policy. I asked if this company policy was in writing, both the Sales Mgr and Finance Mgr said that it was NOT in writing. UNBELIEVABLE!!! Talk about fraud!!! It made me wonder what their true intentions were having me sign that credit app. If they think they can open a loan in my name without my signature, which they said that they would, what keeps them from doing so even after getting paid by my bank? Then I can't help but wonder if there's an even darker side to this. This was the most shady deal I've ever experienced with a car dealership and at 55 years old, I literally buy a car nearly every two years. That's a lot of dealership experiences. I will be reporting this to Chevy and to the Better Business Bureau and anywhere that my review will save another buyer from this experience. More

Service was Excellent. No problem at all. Maria Jimenez gave a good service and sent me a message when the Traverse was ready to pick up. No problem at all. Maria Jimenez gave a good service and sent me a message when the Traverse was ready to pick up. More