Riverside Chevrolet

Craig was professional, empathetic and helpful. He explained the process and let me j ow how much time I was going to be there. He explained the process and let me j ow how much time I was going to be there. More

I highly recommend Craig in the Service Dept. He is very nice, honest and communicates timely on service updates. He is very nice, honest and communicates timely on service updates. More

I used to frequent your competitor, Dutton, which is located across the street, but after several unpleasant encounters, I decided to give Riverside Chevrolet a try. Fortunately, I made the switch, and located across the street, but after several unpleasant encounters, I decided to give Riverside Chevrolet a try. Fortunately, I made the switch, and I'm grateful I did. My first visit was about 2 years ago, and I was impressed by service advisor Albert Ceballos. He's not only extremely knowledgeable but also has a great way with people. Every time I've visited the service center since then, I've been greeted with a warm smile by Albert. Throughout my 2-year tenure as a loyal Riverside Chevrolet customer, I've never experienced subpar service from Albert or anyone else at the dealership. Albert's attention to detail and exceptional customer service skills make him a standout, and I'm thankful for his dedication. Sincerely yours Joe Aparicio More

Horrible service. Brian Duncanson was expressly rude and dismissive. Brought the truck in for a noise it was making (has been only 11 months since I bought the truck), Brian Duncanson was expressly rude and dismissive. Brought the truck in for a noise it was making (has been only 11 months since I bought the truck), on Wednesday, didn’t get the truck back until Saturday just to be told they didn’t hear a noise with no calls in between from Brian. I had to keep calling to get an update. When I picked up the truck, it had watered spots all over, as soon as we drove off the noise was Hurd . I called Brian again to advise the noise is still there took the truck back Wednesday and requested a rental Brian advised it wasn’t possible so then I requested a manager and he told me he was the manager so then that’s when I told him that he was very rude and dismissive. He then stated that he cannot offer a rental car to every single person as they take in over 100 vehicles a day and that’s when I told him then they shouldn’t be taking that amount of vehicles if they were just going to be keeping them in the lot I told him we didn’t have the luxury to have multiple cars and to be without a vehicle for so long. I also told him about the water spots. He advised he would take care of the water spots and give us a full tank. They ended up finding the problem (it was the transfer case) they kept the truck for two weeks and when I got the truck back my tank was not filled, and the water spots were not removed. I have never been to a dealership, let alone a service department and received such horrible service like this location. More

Service writers were very attentive to needs and allowed me to explain what was needed without trying to up sell. Part had to be shipped in , received the call day came in and truck was ready for pick up wh me to explain what was needed without trying to up sell. Part had to be shipped in , received the call day came in and truck was ready for pick up when expected. More

Albert was very helpful and professional very informative my experience was very good and my car was ready in a timely manner Thank you my experience was very good and my car was ready in a timely manner Thank you More

The service writer was courteous and helpful. He got my truck checked out and fixed in one day. He got my truck checked out and fixed in one day. More

Albert did exact what he said he would do. I got my truck back on time. I got my truck back on time. More

Very good service. salesperson had knowledge about the car I wanted. Before my purchase I knew I was well informed. salesperson had knowledge about the car I wanted. Before my purchase I knew I was well informed. More

Car was finished quickly and inspected well scheduling was easy online and service was great was easy online and service was great More