Riverside Mazda

Too busy hanging out to sell cars, I guess After strolling around the lot, I find that no one approached me to ask WHAT I wanted. I even went in to the toilet and still wasn't bothered to be he After strolling around the lot, I find that no one approached me to ask WHAT I wanted. I even went in to the toilet and still wasn't bothered to be helped. That was one week. Since I was in the area again the next week, I stopped by, went inside and was finally asked if I was interested in a particular car. After sitting in the floor model, I asked about some options and was handed off to a more "experienced" salesman. If you say so. Then, when asking about prices and to confirm hwo much my options would be, he came up with a ridiculous price. Ok. Where's the big discounts that are being advertised? Oh, that's it? Oh, okay, speak with your boss. Boss comes out and offers some more dog and pony. I got up and left. You see, I don't have to buy a Mazda. Other vehicles are out there to purchase. But the funny thing is, even with them hanging out at the door waiting for customers, they couldn't care less that they had one! I'll look elsewhere, thanks. More

Just tired of dishonesty Went to the service center for maintenance and it was I a day that they give you a free pedicure. It's not a huge deal because it's a pedicure, but i Went to the service center for maintenance and it was I a day that they give you a free pedicure. It's not a huge deal because it's a pedicure, but if you put it in the ad, honor it. They had a stipulation that you had to be sitting there waiting for your car rather than dropping it off. And at their specified time. I even called a few days in advance to confirm the stupid pedicure thing was still on. Their prices are outrageous which I could deal with if they honor the stupid crap in their ad. More

Rude manager Called to get some assistance sometime after a purchase but I have never met such a rude person. He called himself a manager. Good luck...This guy wo Called to get some assistance sometime after a purchase but I have never met such a rude person. He called himself a manager. Good luck...This guy would be bad for business... More

NO FOLLOW THROUGH ON LEASE QUOTE! Came to the dealer to check out SUV's, especially the CX5. Test drove the car and wanted a lease quote. Salesman went to the number cruncher and I wa Came to the dealer to check out SUV's, especially the CX5. Test drove the car and wanted a lease quote. Salesman went to the number cruncher and I waited and waited and waited. Finally after waiting, I told the salesman we were out of time, we needed to go. Told him to email me the numbers. Salesman promised I would have the quote within the hour. Two days later, still no quote, no follow up by anyone at the dealership. Too many Mazda dealers to choose from to put up with this BS. Salesman didn't even give me his business card. More

No Customer Service I just left Riverside Mazda, after being ignored (LITERALLY IGNORED) by there service department. I just moved to Riverside from Tyler, Texas and I just left Riverside Mazda, after being ignored (LITERALLY IGNORED) by there service department. I just moved to Riverside from Tyler, Texas and needed to get my car's 30,000 service. When I pulled into the lot, no less than 4 sales people came rushing to my car. I told them I was just here for service, and they all scattered. Then when I pulled into there service bay, one of their technicians (I think his name tag said "Jeff") was talking to a woman 10ft in front of my car. I waited, thinking he would come see us after wrapping up his conversation. There were also "sales vultures" 10ft to the side of my car. After waiting for someone to come wait on my wife and I for 10min, I backed up and left. This kind of "service" is inexcusable. I will not be back for service or to buy my next Mazda at Riverside Mazda. More

Worst experience, dishonest dealership General manager of this dealership changes his quotes within minutes. The quote on the Internet is not what you will get. There are lots of hidden sur General manager of this dealership changes his quotes within minutes. The quote on the Internet is not what you will get. There are lots of hidden surprise fees. More

Playing tax rate with customer I do not recommend this dealer shop. They first gave me a quote with pretty decent price, and after I agreed to buy the car and provided all my pe I do not recommend this dealer shop. They first gave me a quote with pretty decent price, and after I agreed to buy the car and provided all my personal info., they suddenly increased the quote price saying "Oh, we forgot to apply LA tax because we didn't know you live there." This doesn't make sense because I was chatting with him about weather difference between Riverside and West LA while I was test driving. Riverside tax rate is 8% and LA's is 9%, so 1% tax rate difference could easily become more than a couple hundred dollars in car purchase. Also, their quote doesn't show the actual tax rate percent value so in order to find out how much tax is applied, you have to calculate it by yourself. They also provided me a quote with Trade-in Bonus Cash ($750) but when I actually brought my car there, they were suddenly showing the detailed conditions on the qualification and told my car is not qualified. More

Easiest transaction I ever had. No bull. Gave me the deal I wanted. FYI have same last name as salesman not related. Very simple period. I wanted. FYI have same last name as salesman not related. Very simple period. More

Called around for the speed3,riverside had one left in stock in the color my wife wanted. I called in George answered and set me up to check it out, came in both Ricardo sales manager and George helped me stock in the color my wife wanted. I called in George answered and set me up to check it out, came in both Ricardo sales manager and George helped me and my wife getting the best deal we could get. We are happy with our new car specially my wife. Thanks riverside of mazda. More

Following a visit to the Black Book web site Wendy called and sent a price for a CX5. I visited Reverside Mazda which is 75 miles from where I live bacuse the price was so good. Matt met me at the door (Wend and sent a price for a CX5. I visited Reverside Mazda which is 75 miles from where I live bacuse the price was so good. Matt met me at the door (Wendy was off). I needed a price on my trade and they offered what I expected. All in all I couldn't have more pleased. They sold the car at the price in the email and had the exact car on the lot. To cap it off Alex in finance was the nicest finance person I have ever met. I saved thousands of dollars from the best offer at my local dealer. I highly recommend Riverside Mazda. More