Riverside Volkswagen

My vehicle was towed in after stalling out on the freeway. Continuing concern with the vehicle. The vehicle was looked at the next day and was told it started and ran fine but had some codes stored. freeway. Continuing concern with the vehicle. The vehicle was looked at the next day and was told it started and ran fine but had some codes stored. They diagnosed as a possible high pressure fuel pump but was told it was going to be a process of elimination to start at $1200. We have had this issue since new but was always told the same thing, poor fuel quality. I tried contacting the service manager because I had some questions regarding the diagnosis and he called me back once and we missed each other. I called him every day after for 5 days and no return call. Very disappointing. We decided to come in and buy a new Tiguan. We showed up, they had one in the show room that was the color my wife liked. We asked to test drive it. Turns out the battery was dead. Showroom car with a dead battery. They jump started the vehicle and we went for a test drive. A block down the street all the warning lights came on and the vehicle would not accelerate. We limped it back to the dealership. We test drive another one but that one did not have the same power. We decided to sit down with the salesman and had them run the credit with the intention of buying that first vehicle after they repaired it. After a short time the manager came out to speak with use, I had let the salesman and person know that I was not interested in any of their add on accessories or protections. The manger comes out and sits with use and says he contacted the GM Brian and the numbers he was presenting was the best they could do. They removed the accessories but no discount on the vehicle price and he switched the interest rate from the advertised 1.9 to 2.9 when I questioned it, his response was we have to make back the money for the already installed accessories. Mind you, he said like a typical used car salesperson with a laugh. I let him know that we did not like that tactic and we decided to leave. We did not purchase that current Taos from them for the same reason. We have purchased at least 5-6 vehicles over the years from them including our kids cars. I decided to pick up my vehicle and not have it repaired there due to the managers lack of service ethics and will probably not buy our new vehicle from them. Dealerships should appreciate their patrons because without us and our continued loyalty, they have nothing but these types of tactics to take advantage of their clients to make a buck. It’s not about the short term, it’s about future years of continued business and relationships. Have a great day! Thank you! More

I went up there for an engine check light initially and they say my car is misfiring because I need spark plugs. I get those done and couple days later for the engine check light comes on again, so I take they say my car is misfiring because I need spark plugs. I get those done and couple days later for the engine check light comes on again, so I take it back and say the same thing it's misfiring but this time they say it's the gas which I know it's not because I use 91 but I asked them to change the ignition coils when they change the sparks plugs, but they don't want to change them because there up under warranty. Don't buy a car here at all they just want your money they don't want to help unless there getting some money from you. More

This dealership Riverside Volkswagen provides great customer service and are very friendly. Fact and very professional. customer service and are very friendly. Fact and very professional. More

They are always friendly and when we make an appointment, they are quick to help us. Communication is always great they are quick to help us. Communication is always great More

Service personnel were very attentive. I was in for an issue with my brakes. Would recommend dealership service department. I was in for an issue with my brakes. Would recommend dealership service department. More

We’ve purchased 3 vehicles at this dealership Experience with each purchase and customer service was very good. Experience with each purchase and customer service was very good. More

My service advisor Michael Lopez was professional and very helpful The repairs were made in a timely manner very helpful The repairs were made in a timely manner More

I believe this VW Dealer is the best in the IE , it surpasses any service dealer hands down ! They really help and care for there customers , they are a true satisfaction! Michael Lopez goes above an surpasses any service dealer hands down ! They really help and care for there customers , they are a true satisfaction! Michael Lopez goes above and beyond To make sure things are taken care of , as the rest of the service personnel, love there service and performance ! More

Had a very negative experience returning to this dealership to lease another vehicle. I went in about 5 weeks prior to my lease term end. I was brought after seeing the advertisement for a 2025 Ti dealership to lease another vehicle. I went in about 5 weeks prior to my lease term end. I was brought after seeing the advertisement for a 2025 Tiguan R-Line that was advertised at a competitive rate and in the color I was looking for. After driving the vehicle and sitting down to make the deal I was told that the vehicle advertised (which included the VIN #) was not the one being offered. The sales staff stated it was a common complaint by customers and that if I opened the fine print I could see that the car being advertised was a Tiguan S not Tiguan R. I argued with several sales staff and the sale manager showing that the unique VIN number matched the one that was advertised. I have copies of the ad posted and pictures of the car with the matching VIN for review if anyone would like to see. More

Please do not buy from this dealer. My daughter bought her first new car from them, a 2024 Taos. She has been adamant about her regular service visits. Now, one year after buying th My daughter bought her first new car from them, a 2024 Taos. She has been adamant about her regular service visits. Now, one year after buying the car and just 2 weeks after her last service visit, the car got a "low coolant" light. She filled the car and took it directly to the dealership. After one day, service called her and said "there are no leaks, you can come pick it up." After we pushed the dealership with questions like "If it didn't leak out, where did it go?" we initially got responses like "air pocket". It took some additional calls for not only 2 people from the dealership to admit, but also a representative from Volkswagen to admit, that this model is known for "puking coolant" and the problem being a faulty head gasket. Knowing this and admitting it, they refuse to fix or replace the car. We have had the owner call us and threaten us to return the rental car and pickup our car or "it won't be good for us." I have never experienced a dealership know about an issue, and be so defiant about resolving it. Their solution is to "keep filling it up with coolant and wait for it to happen again." The owner actually threaten to fire one of the employees who was honest with us about knowledge of the issue. More