
Riverside Volkswagen
Riverside, CA
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158 Reviews of Riverside Volkswagen
Please do not buy from this dealer. My daughter bought her first new car from them, a 2024 Taos. She has been adamant about her regular service visits. Now, one year after buying th My daughter bought her first new car from them, a 2024 Taos. She has been adamant about her regular service visits. Now, one year after buying the car and just 2 weeks after her last service visit, the car got a "low coolant" light. She filled the car and took it directly to the dealership. After one day, service called her and said "there are no leaks, you can come pick it up." After we pushed the dealership with questions like "If it didn't leak out, where did it go?" we initially got responses like "air pocket". It took some additional calls for not only 2 people from the dealership to admit, but also a representative from Volkswagen to admit, that this model is known for "puking coolant" and the problem being a faulty head gasket. Knowing this and admitting it, they refuse to fix or replace the car. We have had the owner call us and threaten us to return the rental car and pickup our car or "it won't be good for us." I have never experienced a dealership know about an issue, and be so defiant about resolving it. Their solution is to "keep filling it up with coolant and wait for it to happen again." The owner actually threaten to fire one of the employees who was honest with us about knowledge of the issue. More
5 Stars – The Best Car Buying Experience! I can’t say enough good things about my experience at Riverside Volkswagen! From start to finish, the entire team made the process enjoyable, stre I can’t say enough good things about my experience at Riverside Volkswagen! From start to finish, the entire team made the process enjoyable, stress-free, and genuinely pleasant. A huge shoutout to Monae, who was incredibly patient and thorough. She took the time to answer all my questions and never made me feel rushed or pressured. Augie, the sales manager, was just as amazing—down-to-earth, kind, and truly focused on making sure I was comfortable with my decision. They gave me the time and space I needed to process everything, which made all the difference. Even the finance team went above and beyond! The finance rep made the experience extra special for my son by printing extra sheets for him to “sign” so he could be part of the process. That thoughtful touch meant so much to us. This was, hands down, the best car-buying experience I’ve ever had. If you’re looking for a dealership that genuinely cares about its customers, Riverside Volkswagen is the place to go! More
This dealer was great, surpassed my expectations with how fast they completed my service request. They delivered my car before the promised time. Will definitely return for all my future needs fast they completed my service request. They delivered my car before the promised time. Will definitely return for all my future needs More
I could not get a timely service appt at my regular dealer so I came to Riverside VW. It was a wonderful experience my car was serviced and I was kept fully informed and given options which took into dealer so I came to Riverside VW. It was a wonderful experience my car was serviced and I was kept fully informed and given options which took into account that my lease is up soon. I felt the dealership was honest and did excellent work. Even though this dealership is not in my area, I will continue to go to it because I feel I can trust them. More
All staff works towards ensuring that the buyer has a positive purchasing experience. I found them to be fair, affirming, flexible, relatable, honest and friendly. I have been a customer for 6 plus yea positive purchasing experience. I found them to be fair, affirming, flexible, relatable, honest and friendly. I have been a customer for 6 plus years now and have leased 4 new vehicles. Each and every time it’s been a 5 plus experience. Thank you Riverside Dealership and a special thanks to Monae and Brian. More