Riverside Volkswagen

Outstanding John was the best he helped us to decide our car that we got today . He explained everything . I will send my friends to him to buy cars John was the best he helped us to decide our car that we got today . He explained everything . I will send my friends to him to buy cars More

The most friendly experience This is our second vehicle here with riverside VW, I was helped by Richard Sanchez and Brian Warner. They are extremely friendly and being very patie This is our second vehicle here with riverside VW, I was helped by Richard Sanchez and Brian Warner. They are extremely friendly and being very patient with us. We were offered the best deal you can find on a golf r and loyalty incentives. Will be back for our next ride! More

Got a great deal Zee and Brian helped me get a great deal. Highly recommend. We bought our 2nd CC tonight from Riverside Volkswagen. Ask for Zee or Brian!! Zee and Brian helped me get a great deal. Highly recommend. We bought our 2nd CC tonight from Riverside Volkswagen. Ask for Zee or Brian!! More

burned Bought a new Tiguan, no sale deal really. added on expensive insurance (because I tend to keep cars long... but if they work!) nothing but burned, bad Bought a new Tiguan, no sale deal really. added on expensive insurance (because I tend to keep cars long... but if they work!) nothing but burned, bad service and problems. I have to double foot the accelerator because it periodically stalls. The Service told me it was the gas... (yet a "recall" came out on....gas pump!) Never fixed even after recall (And CIO in Germany said "...worst in VW's history." last month with faulty product claims!). Contacts to Regional manager later, they kept it a week. Tech. drove it to his house. got car back. 150 miles added and gas at my expense. Gee... no problem. Engineer came out, updated software. Gee...still problem. I'm out the money as I have to trade for something at Toyota now. Unreal. Never VW again! More

Internet quote was a scam. We received a quote via Car Gurus and followed up with the dealer confirming that there were no additional charges other than taxes and doc fees. When We received a quote via Car Gurus and followed up with the dealer confirming that there were no additional charges other than taxes and doc fees. When we arrived the dealer indicated $1,700 of add-on were on the vehicle. A classic bait and switch. Stay away from this dealer. Not worth the drama. We walked away from the dealer. More

10,000 mile service on my 2015 Golf TDI I told the Service adviser not to rotate my tires as I just had it done the day before. I also asked them to fix the rear window washer squirter as i I told the Service adviser not to rotate my tires as I just had it done the day before. I also asked them to fix the rear window washer squirter as it continues dripping after use and periodically when not used. He said that is normal for the VW Golf but would have them check it out. I also asked them to adjust my rear ritght door handle as it was not operating properly. Five hours latrer they told me my car was ready. Rear door still did not work properly, they rotated the tires, and said the rear window washer squirter just leaks after use and periodically as pressure builds up. I asked them to fix the door handle and rotate the tires again as they were not to be rotated. He said oh yeh. Then he suggested I have the warrenty work done in Murrieta which was closer to home. I told him I would in the future but since I am here please perform the warrenty work as requested. They then fixed the door handle and re-rotated the tires back to where they were as requested. Once back in Murrieta I asked them to repair the rear window washer squirter. They said they have an updated nozzle which should help but may not totally illiminate the problem. The updated version was recommended for replacement in bulliten T.T. 92-14-04. Problem resolved by Murrieta VW Service Staff. Riverside VW did not wash the vehicle either (as advertised). Murrieta did wash my Golf and it looks great. Murrieta VW will get my future service and warrenty work for my Golf TDI. More

BUYER BEWARE HERE **BE CAREFUL** dealing with these guys. Misrepresentation is common here. In 2013 I leased a new Jetta from them. Fairly high pressure as far as paper **BE CAREFUL** dealing with these guys. Misrepresentation is common here. In 2013 I leased a new Jetta from them. Fairly high pressure as far as paperwork and financing went. Then, 2+ years later, as I'm trying to turn this lease back in, I find out I have been *FLAT LIED TO* by Jesse Cardenas, Joe Ramos the Finance Manager, and at least one other guy about fees and costs at lease termination, to the tune of over $7900.00 in fees, even though the car has been independently inspected at the VW dealer where I now live, and has absolutely no damage or excessive wear. Now, I know I'm no lawyer, so I, and my friend that was present during the sale, asked several times, in different ways, what were the termination costs or fees associated, or any other possible dollar amounts I would be responsible for if I turned the lease in early or on time, because I knew I wouldn't be able to figure out their legal jargon in the contract fine print. I was assured there were no other or hidden fees, by both Jesse Cardenas and Joe Ramos, but obviously there were. The other "nice" thing Jesse promised (regular car washes since they convinced me to get a black car, which I didn't want since I live on a ranch, but it was the last one they had from the previous stock so they really wanted to get it sold) disappeared after I drove off the lot, as he became impossible to get a hold of whenever I needed him after the sale. These guys are NOT the good guys, unfortunately. They work on commission (some dealerships don't) and it really reflects in the way you are treated and lack of responsibility, before and after they get your money. Check out their BBB rating and reviews on several other sites. These guys have a record of questionable dealings. I wish I would have looked into that before going to them. Now, it's my own fault for dealing with them and believing what they told me... and not being a Lawyer, I guess. This dealership gets 1 Star because the service department is easy and timely to deal with, otherwise I would have liked to give 0 Stars due to the misrepresentation and fraud I experienced with the Sales and Financing department. More

Poor Customer Service By General Manager Malcolm Dougan was unprofessional on the phone with me for 30 minutes. I requested that LoJack to be removed from my vehicle as well as the car paymen Malcolm Dougan was unprofessional on the phone with me for 30 minutes. I requested that LoJack to be removed from my vehicle as well as the car payment. The only thing that I got from him was insults and things that should not have come from a manager like him. I am leasing a 2015 e-Golf SEL Premium. While it has been a great car, but it has the extra LoJack already on the car, way before I picked it up. Volkswagen already has the Car-Net, a theft recovery tool and much more, including turning on the A/C remotely, etc. But, it is for 6-months trial only. I rather put the money on that than the LoJack. LoJack requires maintenance fees, especially every two years at least $100 each time. Besides that, if there any incident that LoJack feels warranted, then I have to pay additional fees to maintain the LoJack unit and service. Volkswagen of America sided with the dealership and Richard Michaelson, the owner, did not return my messages. At this time, I cannot recommend Volkswagen or Riverside Metro Auto Group VW. More

Riverside Volkswagen was very helpful! When other dealers turned me down, they were willing to work with my credit and help me get the vehicle that i wanted. Salesperson who attended me (Michael Mcgann) was turned me down, they were willing to work with my credit and help me get the vehicle that i wanted. Salesperson who attended me (Michael Mcgann) was very friendly and explained all my options. i would recommend this dealer. More

After test driving at least 10 small SUV's we stopped at VW, never expecting that we would enjoy (or fit in) a small VW. After driving the Tiguan we were surprised at the roomy-ness and quick handling o at VW, never expecting that we would enjoy (or fit in) a small VW. After driving the Tiguan we were surprised at the roomy-ness and quick handling of this car. While Nick is young and new to the car selling game, he was as friendly and helpful as can be, the gentleman in financing was efficient and capable, even at 11:00 p.m. when we finally left the dealership, me driving my brand new white Tiguan, which I named Fern.( I name every car I've ever owned.) LOL! When I brought Fern in for the first monthly check up and installation of back up sensors, I was pleased to learn I would be provided a loaner car for the duration. Wow, did that make my life easier! Upon returning to pick up Fern I saw that all work was done to my satisfaction. Thank you Riverside VW for making our car buying experience a lot less onerous than it usually is. More