Riverside Volkswagen

Poor Customer Service By General Manager Malcolm Dougan was unprofessional on the phone with me for 30 minutes. I requested that LoJack to be removed from my vehicle as well as the car paymen Malcolm Dougan was unprofessional on the phone with me for 30 minutes. I requested that LoJack to be removed from my vehicle as well as the car payment. The only thing that I got from him was insults and things that should not have come from a manager like him. I am leasing a 2015 e-Golf SEL Premium. While it has been a great car, but it has the extra LoJack already on the car, way before I picked it up. Volkswagen already has the Car-Net, a theft recovery tool and much more, including turning on the A/C remotely, etc. But, it is for 6-months trial only. I rather put the money on that than the LoJack. LoJack requires maintenance fees, especially every two years at least $100 each time. Besides that, if there any incident that LoJack feels warranted, then I have to pay additional fees to maintain the LoJack unit and service. Volkswagen of America sided with the dealership and Richard Michaelson, the owner, did not return my messages. At this time, I cannot recommend Volkswagen or Riverside Metro Auto Group VW. More

Riverside Volkswagen was very helpful! When other dealers turned me down, they were willing to work with my credit and help me get the vehicle that i wanted. Salesperson who attended me (Michael Mcgann) was turned me down, they were willing to work with my credit and help me get the vehicle that i wanted. Salesperson who attended me (Michael Mcgann) was very friendly and explained all my options. i would recommend this dealer. More

After test driving at least 10 small SUV's we stopped at VW, never expecting that we would enjoy (or fit in) a small VW. After driving the Tiguan we were surprised at the roomy-ness and quick handling o at VW, never expecting that we would enjoy (or fit in) a small VW. After driving the Tiguan we were surprised at the roomy-ness and quick handling of this car. While Nick is young and new to the car selling game, he was as friendly and helpful as can be, the gentleman in financing was efficient and capable, even at 11:00 p.m. when we finally left the dealership, me driving my brand new white Tiguan, which I named Fern.( I name every car I've ever owned.) LOL! When I brought Fern in for the first monthly check up and installation of back up sensors, I was pleased to learn I would be provided a loaner car for the duration. Wow, did that make my life easier! Upon returning to pick up Fern I saw that all work was done to my satisfaction. Thank you Riverside VW for making our car buying experience a lot less onerous than it usually is. More

I was a bit new to the whole process of a lease, but Derek walked me through it and made me feel comfortable and even gave me options that I had no idea about. I would recommend him and the dealership t Derek walked me through it and made me feel comfortable and even gave me options that I had no idea about. I would recommend him and the dealership to anyone. Great experience. More

These guys worked magic with my credit! They paid off my car and got me in a brand new car. I thought I would only be able to afford a used car, but I got a new jetta and got to keep my jeep! Unheard of ser car and got me in a brand new car. I thought I would only be able to afford a used car, but I got a new jetta and got to keep my jeep! Unheard of service. These guys are awesome!! More

Very friendly and knowledgeable.I will be recommending it to all my friends. Mr. Laloyan, was very nice and he answered all of our questions. Thank you to all my friends. Mr. Laloyan, was very nice and he answered all of our questions. Thank you More

Right off the back I told Brian exactly what I needed and he found me a perfect set of options and pricing. Not only that it took only a few hours. he found me a perfect set of options and pricing. Not only that it took only a few hours. More

This is a great dealership. Jesse Cardenas is a great salesman to work with. They'll definitely work hard to earn your business! I will definitely return when I need another car. salesman to work with. They'll definitely work hard to earn your business! I will definitely return when I need another car. More

I had a wonderful expierience buying my new car at this dealership. The staff was awesome and will highly recommend it to my friends and family. My Sales & Leasing Consultant - Stephen Lamorena - was very dealership. The staff was awesome and will highly recommend it to my friends and family. My Sales & Leasing Consultant - Stephen Lamorena - was very helpful, patient and knew all the answers to my many questions. I am very happy to have selected this dealership. I l fell in love VW in 2001 and again in 2013. Thanks so much to everyone. - Andrea Davis More

Had a wonderful experience!!! Everyone was super helpful and friendly... Completely painless deal!!! I have never had a car deal go so easy and quickly!!Highly recommend!!! and friendly... Completely painless deal!!! I have never had a car deal go so easy and quickly!!Highly recommend!!! More