Riverside Volkswagen

10,000 mile service on my 2015 Golf TDI I told the Service adviser not to rotate my tires as I just had it done the day before. I also asked them to fix the rear window washer squirter as i I told the Service adviser not to rotate my tires as I just had it done the day before. I also asked them to fix the rear window washer squirter as it continues dripping after use and periodically when not used. He said that is normal for the VW Golf but would have them check it out. I also asked them to adjust my rear ritght door handle as it was not operating properly. Five hours latrer they told me my car was ready. Rear door still did not work properly, they rotated the tires, and said the rear window washer squirter just leaks after use and periodically as pressure builds up. I asked them to fix the door handle and rotate the tires again as they were not to be rotated. He said oh yeh. Then he suggested I have the warrenty work done in Murrieta which was closer to home. I told him I would in the future but since I am here please perform the warrenty work as requested. They then fixed the door handle and re-rotated the tires back to where they were as requested. Once back in Murrieta I asked them to repair the rear window washer squirter. They said they have an updated nozzle which should help but may not totally illiminate the problem. The updated version was recommended for replacement in bulliten T.T. 92-14-04. Problem resolved by Murrieta VW Service Staff. Riverside VW did not wash the vehicle either (as advertised). Murrieta did wash my Golf and it looks great. Murrieta VW will get my future service and warrenty work for my Golf TDI. More

BUYER BEWARE HERE **BE CAREFUL** dealing with these guys. Misrepresentation is common here. In 2013 I leased a new Jetta from them. Fairly high pressure as far as paper **BE CAREFUL** dealing with these guys. Misrepresentation is common here. In 2013 I leased a new Jetta from them. Fairly high pressure as far as paperwork and financing went. Then, 2+ years later, as I'm trying to turn this lease back in, I find out I have been *FLAT LIED TO* by Jesse Cardenas, Joe Ramos the Finance Manager, and at least one other guy about fees and costs at lease termination, to the tune of over $7900.00 in fees, even though the car has been independently inspected at the VW dealer where I now live, and has absolutely no damage or excessive wear. Now, I know I'm no lawyer, so I, and my friend that was present during the sale, asked several times, in different ways, what were the termination costs or fees associated, or any other possible dollar amounts I would be responsible for if I turned the lease in early or on time, because I knew I wouldn't be able to figure out their legal jargon in the contract fine print. I was assured there were no other or hidden fees, by both Jesse Cardenas and Joe Ramos, but obviously there were. The other "nice" thing Jesse promised (regular car washes since they convinced me to get a black car, which I didn't want since I live on a ranch, but it was the last one they had from the previous stock so they really wanted to get it sold) disappeared after I drove off the lot, as he became impossible to get a hold of whenever I needed him after the sale. These guys are NOT the good guys, unfortunately. They work on commission (some dealerships don't) and it really reflects in the way you are treated and lack of responsibility, before and after they get your money. Check out their BBB rating and reviews on several other sites. These guys have a record of questionable dealings. I wish I would have looked into that before going to them. Now, it's my own fault for dealing with them and believing what they told me... and not being a Lawyer, I guess. This dealership gets 1 Star because the service department is easy and timely to deal with, otherwise I would have liked to give 0 Stars due to the misrepresentation and fraud I experienced with the Sales and Financing department. More

Poor Customer Service By General Manager Malcolm Dougan was unprofessional on the phone with me for 30 minutes. I requested that LoJack to be removed from my vehicle as well as the car paymen Malcolm Dougan was unprofessional on the phone with me for 30 minutes. I requested that LoJack to be removed from my vehicle as well as the car payment. The only thing that I got from him was insults and things that should not have come from a manager like him. I am leasing a 2015 e-Golf SEL Premium. While it has been a great car, but it has the extra LoJack already on the car, way before I picked it up. Volkswagen already has the Car-Net, a theft recovery tool and much more, including turning on the A/C remotely, etc. But, it is for 6-months trial only. I rather put the money on that than the LoJack. LoJack requires maintenance fees, especially every two years at least $100 each time. Besides that, if there any incident that LoJack feels warranted, then I have to pay additional fees to maintain the LoJack unit and service. Volkswagen of America sided with the dealership and Richard Michaelson, the owner, did not return my messages. At this time, I cannot recommend Volkswagen or Riverside Metro Auto Group VW. More

Riverside Volkswagen was very helpful! When other dealers turned me down, they were willing to work with my credit and help me get the vehicle that i wanted. Salesperson who attended me (Michael Mcgann) was turned me down, they were willing to work with my credit and help me get the vehicle that i wanted. Salesperson who attended me (Michael Mcgann) was very friendly and explained all my options. i would recommend this dealer. More

After test driving at least 10 small SUV's we stopped at VW, never expecting that we would enjoy (or fit in) a small VW. After driving the Tiguan we were surprised at the roomy-ness and quick handling o at VW, never expecting that we would enjoy (or fit in) a small VW. After driving the Tiguan we were surprised at the roomy-ness and quick handling of this car. While Nick is young and new to the car selling game, he was as friendly and helpful as can be, the gentleman in financing was efficient and capable, even at 11:00 p.m. when we finally left the dealership, me driving my brand new white Tiguan, which I named Fern.( I name every car I've ever owned.) LOL! When I brought Fern in for the first monthly check up and installation of back up sensors, I was pleased to learn I would be provided a loaner car for the duration. Wow, did that make my life easier! Upon returning to pick up Fern I saw that all work was done to my satisfaction. Thank you Riverside VW for making our car buying experience a lot less onerous than it usually is. More

I was a bit new to the whole process of a lease, but Derek walked me through it and made me feel comfortable and even gave me options that I had no idea about. I would recommend him and the dealership t Derek walked me through it and made me feel comfortable and even gave me options that I had no idea about. I would recommend him and the dealership to anyone. Great experience. More

These guys worked magic with my credit! They paid off my car and got me in a brand new car. I thought I would only be able to afford a used car, but I got a new jetta and got to keep my jeep! Unheard of ser car and got me in a brand new car. I thought I would only be able to afford a used car, but I got a new jetta and got to keep my jeep! Unheard of service. These guys are awesome!! More

Very friendly and knowledgeable.I will be recommending it to all my friends. Mr. Laloyan, was very nice and he answered all of our questions. Thank you to all my friends. Mr. Laloyan, was very nice and he answered all of our questions. Thank you More

Right off the back I told Brian exactly what I needed and he found me a perfect set of options and pricing. Not only that it took only a few hours. he found me a perfect set of options and pricing. Not only that it took only a few hours. More

This is a great dealership. Jesse Cardenas is a great salesman to work with. They'll definitely work hard to earn your business! I will definitely return when I need another car. salesman to work with. They'll definitely work hard to earn your business! I will definitely return when I need another car. More