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Rivertown Buick-GMC

Columbus, GA

Overview
Reviews
Vehicles
4.6
363 Reviews
Call Dealership (706) 327-1224

1661 Whittlesey Rd

Columbus, GA

31904

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Showing 363 reviews

January 13, 2024

Thank you for very good job iam looking forward to my next visit have good day More

by Peewee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Jan 16, 2024 -

Rivertown Buick-GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Rivertown Buick GMC Team

January 09, 2024

I went to have my oil changed and tires rotated. They did a exceptional job! More

by martyb7274
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Jan 10, 2024 -

Rivertown Buick-GMC responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 05, 2024

Top of the line! Outstanding service department! Stewart was great in assisting me the last couple of days. More

by lamarr2344
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Jan 06, 2024 -

Rivertown Buick-GMC responded

It's fantastic to hear that you had a great experience and that Stewart provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 31, 2023

Took time to schedule an appointment for 12:00 for oil change, arrived early, ended up leaving at 3:30 with no service at all. Why do I even take time to call and make an appointment? Took car to another More

by cash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Digital AirStrike
Report | Print
Jan 04, 2024 -

Rivertown Buick-GMC responded

Thank you for your feedback about the long wait time to get your vehicle serviced with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Robert Geary, General Manager rgeary@RivertownAutomall.com

Jan 05, 2024 -

Rivertown Buick-GMC responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

December 27, 2023

They are very slow! !! Be prepared to wait a long time even with an appointment More

by Alcmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Digital AirStrike
Report | Print
Dec 27, 2023 -

Rivertown Buick-GMC responded

Thank you for your feedback about the long wait time to have your vehicle serviced with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Robert Geary, General Manager rgeary@RivertownAutomall.com

December 27, 2023

Mr Greg always keep me updated on my car service Great great customer service good More

by Supa Samoa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg, Digital AirStrike
Report | Print
Dec 28, 2023 -

Rivertown Buick-GMC responded

Thanks for your outstanding review, Supa! We're very happy to hear that Greg was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Rivertown Buick GMC Team

Dec 29, 2023 -

Rivertown Buick-GMC responded

It's fantastic to hear that you had a great experience and that Mr. Greg provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 27, 2023

It was the day after Christmas with minimal staff. I was there for routine oil change and tire rotation. Thank you for getting me out in about 2 hours even with your constant, busy day. More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Dec 28, 2023 -

Rivertown Buick-GMC responded

We cannot thank you enough for this glowing review of our service center, Lisa! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Rivertown Buick GMC Team

Dec 29, 2023 -

Rivertown Buick-GMC responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 23, 2023

Prompt, Professional and Courteous service dept. Oil change and done right. Good to know there will be no issues driving away. Highly recommend this service department. More

by mmooremail
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Stewart
Report | Print
Dec 26, 2023 -

Rivertown Buick-GMC responded

Thank you for your kind words. We feel our service department is what makes Rivertown Buick GMC special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Rivertown Buick GMC Team

December 19, 2023

Greg McCart is extraordinary! He is beyond knowledgeable of any service need, prompt and very helpful. Always kind! More

by MIchelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
G. McCart, Digital AirStrike
Report | Print
Dec 19, 2023 -

Rivertown Buick-GMC responded

Hello MIchelle, and thank you for your kind words! Greg is a great asset and we are glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Sincerely, The Rivertown Buick GMC Team

Dec 20, 2023 -

Rivertown Buick-GMC responded

It's fantastic to hear that you had a great experience and that Greg provided extraordinary assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 13, 2023

After making my service appointment online, the service writer met me right on time. I had planned to leave my car. I like the text communication with the service staff. Very convenient. More

by silverbjay
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Dec 14, 2023 -

Rivertown Buick-GMC responded

Hello! It is great to hear about your recent service experience. We will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, The Rivertown Buick GMC Team

Dec 15, 2023 -

Rivertown Buick-GMC responded

That sounds like a seamless experience! Online scheduling and streamlined communication make the service process more convenient. It's great to hear we met your expectations and made the process smooth for you.

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