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Rivertown Buick-GMC

Columbus, GA

Overview
Reviews
Vehicles
4.6
363 Reviews
Call Dealership (706) 327-1224

1661 Whittlesey Rd

Columbus, GA

31904

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Showing 363 reviews

March 10, 2025

Had an appointment for a service for an oil change, 2 hours went by before the vehicle even got in the bay, it was 3 1/2 hours before the service and recall update was finished. Why bother having an appo More

by Keagan.h1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Digital AirStrike
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Mar 13, 2025 -

Rivertown Buick-GMC responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. J.R. Carmichael Service Director (706) 780-4301 jcarmichael@group1auto.com

March 09, 2025

Awesome experience and Keisha did a great job of welcoming me and my daughter during the experience. They had fresh coffee and the waiting area was nice and clean. More

by Cbrunson2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Mar 09, 2025 -

Rivertown Buick-GMC responded

Thank you so much for your kind words! We're thrilled to hear that you and your daughter had an awesome experience at Rivertown GMC. It's great to know that Keisha made you feel welcomed, and we always strive to provide a comfortable environment with fresh coffee for our guests. We look forward to seeing you again soon! Sincerely, The Rivertown Buick GMC Team

March 08, 2025

Friendly staff, Clean establishment, Great deals, Great selections, Service department are kind and helpful staff. More

by tiquillab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Mar 09, 2025 -

Rivertown Buick-GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience at Rivertown GMC. It's great to know that our friendly staff and clean environment impressed you, along with our deals and service department. We look forward to assisting you again soon! Sincerely, The Rivertown Buick GMC Team

March 07, 2025

Very courteous service advisor. He kept me posted throughout the service. Everything was done as I asked. More

by westgps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
Report | Print
Mar 07, 2025 -

Rivertown Buick-GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you received courteous service and that your service advisor kept you informed throughout the process. At Rivertown GMC, we strive to meet our customers' needs, and it's great to know we hit the mark with you. We look forward to assisting you again soon! Sincerely, The Rivertown Buick GMC Team

March 05, 2025

Carlos, Stacey and Kevin made the buying experience seamless. Carlos was extremely helpful without pressuring. More

by Angelaball2019
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos, Stacey, Kevin
Report | Print
Mar 06, 2025 -

Rivertown Buick-GMC responded

Thank you, Angela, for your wonderful feedback! We're thrilled to hear that you had a seamless buying experience with Stacey and Kevin at Rivertown GMC. It’s great to know that Carlos was able to assist you in a helpful and pressure-free manner. We appreciate your support and hope to see you again soon! Sincerely, The Rivertown Buick GMC Team

March 04, 2025

Came in without a appointment to get oil change and tires rotated and service department got me in out out quickly. More

by Ray Cooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Mar 05, 2025 -

Rivertown Buick-GMC responded

Thank you for your kind words, Ray! We're glad to hear that our service department was able to assist you promptly with your oil change and tire rotation at Rivertown GMC. We appreciate your feedback and hope to see you again for your future service needs! Sincerely, The Rivertown Buick GMC Team

March 03, 2025

Have never had a bad experience with them . I called last minute wanting to have car service and Jamie was as always extremely helpful. Customer Service great. More

by ncheatham05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Jamie Stitcher
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Mar 03, 2025 -

Rivertown Buick-GMC responded

Thank you for your kind words! We're thrilled to hear that you've consistently had a positive experience with Rivertown GMC and that Jamie was able to assist you on such short notice. Our team takes pride in providing excellent customer service, and it's great to know that it shows. We look forward to seeing you again for your next service! Sincerely, The Rivertown Buick GMC Team

March 01, 2025

I always get excellent customer service at Rivertown Buick GMC. My favorite service advisor is Michael Clark he always keeps me informed about the status of my vehicles when I have them in for service.. More

by williamsonbarbara887
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Clark
Report | Print
Mar 01, 2025 -

Rivertown Buick-GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about the excellent customer service you receive at Rivertown GMC, and it's great to hear that Michael has made such a positive impact on your experience. Our team is dedicated to providing knowledgeable and professional service, and we’re glad to know you feel well-informed about your vehicles. We look forward to seeing you again for your service needs! Sincerely, The Rivertown Buick GMC Team

February 28, 2025

Rivertown GMC service was just as expected today. They were upfront with the cost, service necessary and performed the maintenance in a timely manner. More

by KO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Report | Print
Feb 28, 2025 -

Rivertown Buick-GMC responded

Thank you for your feedback! We're glad to hear that your experience at Rivertown GMC met your expectations. Being transparent about costs and providing timely service is important to us. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, The Rivertown Buick GMC Team

February 28, 2025

Ms Valerie was very patient with us and was able to get us in the perfect vehicle. More

by Shaycoleman1415
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valerie
Report | Print
Mar 01, 2025 -

Rivertown Buick-GMC responded

Thank you, Valerie, for your wonderful review! We're thrilled to hear that Ms. Valerie was able to assist you in finding the perfect vehicle at Rivertown GMC. We appreciate your kind words and look forward to welcoming you back for any future needs! Sincerely, The Rivertown Buick GMC Team

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