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Rivertown Buick-GMC

Columbus, GA

4.6
363 Reviews

1661 Whittlesey Rd

Columbus, GA

31904

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Showing 363 reviews

February 27, 2025

All I can say. Buick made it right. The General Manager is great! And Lisa, the service manager. Lisa, you rock! Great customer service More

by droppingseeds2468
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa. Service manager
Feb 27, 2025 -

Rivertown Buick-GMC responded

Thank you for your wonderful review! We're thrilled to hear that Buick made it right and that you had such a positive experience with our General Manager and Lisa, our service manager. At Rivertown GMC, we pride ourselves on providing great customer service, and it's fantastic to know that it made a difference for you. We hope to see you again soon! Sincerely, The Rivertown Buick GMC Team

February 27, 2025

The airbag light is still and no updated oil mileage sticker wouldn’t recommend to anyone. More

by pj71417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Digital AirStrike
Mar 06, 2025 -

Rivertown Buick-GMC responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. I look forward to speaking with you. Robert Geary General Manager Rivertown GMC rgeary@group1auto.com 706.780.4306

February 25, 2025

Greg McCartt represents the finest Service tech at Rivertown GMC has to offer. He has been our service advisor for over 10 years. We have never had one complaint .He has replaced many parts, including More

by ktrock61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Feb 26, 2025 -

Rivertown Buick-GMC responded

Thank you for your wonderful review! We're thrilled to hear about your positive experiences with Greg at Rivertown GMC. His dedication and expertise truly set a high standard for our service team. We appreciate your trust in us over the years and look forward to continuing to provide you with excellent service in the future! Sincerely, The Rivertown Buick GMC Team

Feb 28, 2025 -

Rivertown Buick-GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Rivertown GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 23, 2025

Too expensive. Appointments don’t mean anything. Shuttle had discontinued. Going down hill in my opinion. More

by greenehorse1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie
Feb 28, 2025 -

Rivertown Buick-GMC responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the cost of your service visit. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Robert Geary General Manager Rivertown GMC (706) 780-4306 rgeary@Group1Auto.com

February 19, 2025

Great people in service especially Michael and Jamie. Need to be able to drop in if necessary not schedule appt. Also courtesy shuttle needs to come back not necessarily Lyft. More

by Regina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Feb 19, 2025 -

Rivertown Buick-GMC responded

Thank you, Regina, for sharing your experience with us! We appreciate your kind words about our service team, especially Michael and Jamie. Your feedback regarding the drop-in service and the courtesy shuttle is important, and we will certainly take it into consideration to enhance our customer experience at Rivertown Buick GMC. If there's anything else you'd like to discuss, please feel free to reach out. We look forward to serving you again! Sincerely, The Rivertown Buick GMC Team

February 18, 2025

It took a few weeks to finally settle on a used car that fit my needs and my budget. Darius helped me from day one and continued to work on finding a car for me even after I gave up on them. Darius was the More

by amandab707
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darius
Feb 19, 2025 -

Rivertown Buick-GMC responded

Thank you so much for your wonderful review! We truly appreciate your kind words about Darius and are thrilled to hear that he provided you with such excellent service during your car shopping journey. At Rivertown Buick GMC, we strive to make the car buying process as smooth as possible, and it's great to know that Darius exceeded your expectations. We look forward to assisting you again in the future! Sincerely, The Rivertown Buick GMC Team

February 15, 2025

Repairs are extremely expensive, I paid $99. 95 for an inspection and on a previous occasion they were charging me for a tire rotation on brand new tires More

by Njosea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Digital AirStrike
Feb 19, 2025 -

Rivertown Buick-GMC responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the cost of your service repairs. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Robert C. Geary, MBA General Manager Rivertown GMC rgeary@group1auto.com 706.780.4306

February 11, 2025

Professional service with a friendly smile Attentive to any concerns Addressed unknown issue/recall Clean and comfortable waiting area More

by Wsentmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
Feb 12, 2025 -

Rivertown Buick-GMC responded

Thank you for your wonderful review! We're thrilled to hear that you experienced professional service with a friendly smile at Rivertown Buick GMC. It's great to know that our team was attentive to your concerns and addressed any issues promptly. We take pride in maintaining a clean and comfortable waiting area for our customers. We look forward to welcoming you back for your next visit! Sincerely, The Rivertown Buick GMC Team

February 11, 2025

The Customer Service at Rivertown GMC was above Board. They kept me well informed, asked me if I had any questions and made sure I had a good understanding of what was going on. Thank you Rivertown GMC! More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Feb 12, 2025 -

Rivertown Buick-GMC responded

Thank you, Charles! We're thrilled to hear that you had a great experience with our customer service at Rivertown Buick GMC. Our team aims to keep our customers informed and comfortable throughout the process, and it's wonderful to know we achieved that for you. We appreciate your feedback and look forward to seeing you again! Sincerely, The Rivertown Buick GMC Team

February 10, 2025

My experience was terrible! Waited several hours for an oil change with tire rotation. Also had air filters changed which they charged $45 total for labor! A filter doesn’t take More

by martyb7274
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Digital AirStrike
Feb 13, 2025 -

Rivertown Buick-GMC responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to your recent service visit with us. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Robert Geary General Manager Rivertown GMC (706) 780-4306 rgeary@Group1Auto.com

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