Rivertown Subaru

I made an appointment on Thursday and took my car in Friday. To be honest I had not taken my car to this dealer for about 2-3 services due to a bad experience about a year ago, but wanted the dealer to Friday. To be honest I had not taken my car to this dealer for about 2-3 services due to a bad experience about a year ago, but wanted the dealer to do the recommended service work this time. I was met by Amber, who was very nice and pleasant to deal with. During service I spent approximately 3 hours as my car needed a fair amount of work done (84k service), but there was television and free WiFi, plus I had my book. Amber came and showed me an issue with my brakes which the mechanic had texted me a video of what he saw. I think this is a great new feature and I was able to have the work done the same day and prevent a great cost/safety issue in the future. Overall a great service experience and I will be back! More

I am always greeted with a smile. They are great about giving me all the information regarding services needed on my car. They are great about giving me all the information regarding services needed on my car. More

Always enjoy and appreciate Ronnie & Amber in the service department! They always go above and beyond department! They always go above and beyond More

I brought my vehicle in and they found the issue very quickly. Amazing customer service as well! quickly. Amazing customer service as well! More

The appointment ment was easy to make. They kept me informed of the service details via emails. The work was efficient and comprehensive. They kept me informed of the service details via emails. The work was efficient and comprehensive. More

The service department staff is great. They always assist me even without appointment and are very friendly! They always assist me even without appointment and are very friendly! More

Rivertown Subaru is a great dealership. The people in the service department are very courteous. I always have sn easy and comfortable time when bringing my car for service. The people in the service department are very courteous. I always have sn easy and comfortable time when bringing my car for service. More

I drove 1. 5 hrs to have my oil changed here. All seemed fine till after the service was performed. Ronnie required me to sign a paper which said they could use 5 hrs to have my oil changed here. All seemed fine till after the service was performed. Ronnie required me to sign a paper which said they could use my information for advertising, but it also said I was not required to sign. I pointed this out to him and he said it was required for the warranty. There is another place on the form for a customer signature, so I asked if I was supposed to sign in another spot. He said, no and we're not going to send you advertisements. Its required for the warranty. I knew that was a lie, because they had already been sending me advertisements and it said I didn't have to sign. It just makes me wonder, if they will lie about something that small, what else are they lying about? More

The Service department staff is always ready for me when I drive in to the bay. They always use your name in addressing me. Love the new video of the technician doing the vehicle inspection. They go to work I drive in to the bay. They always use your name in addressing me. Love the new video of the technician doing the vehicle inspection. They go to work right away and are timely in getting all the tasks completed. Great service and completed faster than I. 5stars for sure. More

Friendly knowledgeable staff. Big shoutout to salesperson chance thompkins. He treated me with respect understanding patience parts and service also great Big shoutout to salesperson chance thompkins. He treated me with respect understanding patience parts and service also great More