My son was going to buy a 2016 GMC Terrain with 66,000 miles. The vehicle listed for $16,500. He went online and requested a price check if the vehicle went down in price. It went down to $14,500 and the paperwork was started by RayAnne, sales manager. My son isn't permitted to make or receive calls at work. The loan was approved by our credit union but they needed info on the year, make, model etc so they contacted me. I also called RayAnne for the sales agreement on the vehicle. The salesman was Mike Flynn. My son had several text messages to both RayAnne and Mike Flynn. My son had an appt with Mike Flynn last Thursday at 6:15 pm. I was informed by RayAnne on Wednesday that she thought the car had been sold, she said she would check and call me back. She did return the call to say the car was sold. I told my husband that maybe the car was marked SOLD. because our son was buying it. My husband called Mike Flynn who was rude and gave one word answers, Yes the car was sold. He was reminded that my son had an appt the following day at 6:15 to buy the car. He didn't care, saying something to the effect, if someone comes in to buy a car, we sell it. My son sent a text to Mike Flynn saying, "Thanks for selling the *expletive* car out from under me. I won't be coming to the meeting tomorrow/Thursday Nov 21.!! Thursday, another salesman called to confirm my son's appt with Mike Flynn. My son didn't return that call. This would've been the second car my son has bought from Kenny Ross. Our family will never buy a vehicle from Kenny Ross due to this treatment.