Rizza Cadillac Buick GMC

A Bad Battery What was supposed to be a day of running neighborhood errands turned out to be very frustrating. I own a 2018 GMC Acadia with 8,302 miles. So I was su What was supposed to be a day of running neighborhood errands turned out to be very frustrating. I own a 2018 GMC Acadia with 8,302 miles. So I was surprised when my car would not start. I was stranded in the parking lot of Sam’s Club. After losing hope in humanity trying to get someone to jump my car, I decided to call the dealership where I purchased it ( which was just a few miles up the street ). I thought maybe they could send someone to jump it. So I called Rizza GMC. I explained my problem and the operator was very sympathetic and said she’d connect me with service. Service didn’t answer, leave a message we’ll get back to you. So, I call again and again explain my problem, I’m told their sorry and they’ll connect me with someone in service. I get his voicemail. I call a third time, explain again. This time I’m told to call Roadside Assistance, then once the car is running to bring it in and they can check it. Once all of the above was complete and I arrived to the service department the service man asked how can I help you. I again ( for the umteenth time ) explain! I then ask him about how long this will take? I need to be home by a certain time because my husband has to take medication. I remind you my WHOLE day has already been so disrupted and we had allowed plenty of time before medication was needed. I wasn’t planning on my car NOT Starting! The gentleman tells me he has no idea but he can guarantee me I will NOT be home in time! Now after the day I’ve had, you can imagine I could no longer hold in my emotions. So he says I’m sorry I don’t know what you want me to do. What’s more important, your husband taking his medication or your car??? I say BOTH! As I’m standing there weeping he tells me to take the car home and call him first thing in the morning. So I leave very upset and disappointed. Knowing going home isn’t a real solution, I decide to go in the showroom in hopes of speaking with my salesman. He wasn’t there! As I was exiting the building an employee asked me if I was ok. When I told him what happened, he told me to go in the building across the way and ask for TOM WENT ( not sure on spelling ). In that building I was greeted by KENNETH EBERTSCH. He was amazing, he was so sympathetic and understanding. He reassured me HE would take care of this. He told me to go check in with DANIELLE O’ CONNOR. These two people were amazing, my vehicle was immediately checked. Danielle said it was a bad cell in the battery and they were going to replace it. I was out of there within forty minutes. I honestly do not know what I would have done had it not been for Ken and Danielle. So I will recommend Rizza Cadillac but can’t say anything nice about Rizza GMC’s service department. More

Professional service GMC REWARDS GMC REWARDS LINKED MY BUICK with my Chevy Malibu and added points to our accounts just waiting for parts that are on back order the service was needed GMC REWARDS LINKED MY BUICK with my Chevy Malibu and added points to our accounts just waiting for parts that are on back order the service was needed for a failed emissions test Service Writer John Howard was easy to talk to and professional More

My husband and I were treated like family! We were talked to buy a salesman in a timely manner. Shown the truck we were interested in right away. Given a fair price for our trade in and a good We were talked to buy a salesman in a timely manner. Shown the truck we were interested in right away. Given a fair price for our trade in and a good price on the new used vehicle. The salesman was polite and got us any information we wanted on the truck. All in all it was a very pleasant experience. More

Great Service As per usually I am always pleased whenever I go to Rizza for service they have a very!!very! Nice service department. and really great people to work As per usually I am always pleased whenever I go to Rizza for service they have a very!!very! Nice service department. and really great people to work with More

John was very knowledgeable, no nonsense and the transaction with my new XT5 went very smooth. I appreciate all the attention to the details that helped after I left the dealership. The sales servi transaction with my new XT5 went very smooth. I appreciate all the attention to the details that helped after I left the dealership. The sales service for John was second to none. More

Great service consultant Danielle O'Connor was fantastic. She kept me informed on the progress of the service work. It has always been a pleasure working with her when it bec Danielle O'Connor was fantastic. She kept me informed on the progress of the service work. It has always been a pleasure working with her when it becomes necessary to take my vehicle in for service. More

Heating system stopped working completely. All components Steve in CUSTOMER SERVICE was excellent in all areas of courtesy, respect, informative, accommodating and so far the service done is working. From Steve in CUSTOMER SERVICE was excellent in all areas of courtesy, respect, informative, accommodating and so far the service done is working. From Minister EL More

Engine light was on During my visit, I was greeted very courteously upon entrance. My issue was addressed promptly, professionally and with care. The shuttle service was During my visit, I was greeted very courteously upon entrance. My issue was addressed promptly, professionally and with care. The shuttle service was excellent and timely. More

When a Dealership Goes the Extra Mile My Buick Envison had some electronic shutdowns involving the heating and air-conditioning controls in the car and thus would not work, and thus one co My Buick Envison had some electronic shutdowns involving the heating and air-conditioning controls in the car and thus would not work, and thus one could not turn on the heater or air-condoner.. Was repaired Oct 30. It is now working fine. But this not a review of the repair but of what the dealership did through Steve Barakat. The car was actually in the shop more than 3-weeks, unrepairable because of the lack of parts due to the GM labor strike.The dealership gave me a loaner car, another Buick Envision for that entire time. That is first rate customer service and you may now have a customer for life. More

Julie's AWESOME First Time Car Buying Experience This is was my "first' time buying a car through a dealership so as you can say I was a little nervous in the beginning. As soon as I walked in the do This is was my "first' time buying a car through a dealership so as you can say I was a little nervous in the beginning. As soon as I walked in the door at Joe Rizza GMC, I was greeted with a warm welcome from Joe Volturo. I knew what I was looking for and I brought in the picture from the website and within minutes Joe pulled up the exact car. He explained to me the different features of the car as well as let me take it for a spin with my mom. What really blew me away is when he let me take it for the night, and sure enough I fell in love with the car. After a couple of days, I went back to purchase it and I am so happy I did! From the time I walked in to the time I left with my new car, Joe was totally dedicated and patient (especially with my family members). He deserves employee of the year as he is a true rock star!! I also had the pleasure of working with Mike in finance who walked me through all of the paperwork, and took the time to explain the fine details. I must say you have a wonderful team who treats you like family. I will no doubt recommend this location to family and friends (as I was recommended from a friend to come here myself). I look forward to the opportunity of working with you all. More