The young lady that's the service writer is very efficient and accomidated my schedule. Thanks for the great service as usual! Please find out her name and thank her again for me. My wife is disabled and had a couple of doctors appointments scheduled the days that my car was in for service. She provided me with a new crossover vehicle, an xt4, for a loaner, which really, really helped. Very considerate! By the way, great way to get current Caddie owners an extended test drive on a new vehicle. The xt4 is GREAT, I just may consider buying one!