Road Ready Used Cars Inc

Road Ready Used Cars Inc responded

Hi Shanay! Thank you for taking the time to write this excellent review. We are so happy to hear about your experience with Dean and Amanda. Welcome to the family and enjoy your new Impala!

Road Ready Used Cars Inc responded

Its to bad with all that's going on in the world today a customer writes something like this. I love when customers tell a one sided story. Marcia inquired about our 2011 Honda Element with 63,106 miles on it which was advertised on the net. We do a walk around live video before people even decide to venture down here to show any imperfections. The reason we do this is to avoid these accusations like this. We had several conversations and emails along with texts regarding her trip. Uber wanted over $100 so we were asked if we could pick her up so we accommodated her request. Marcia flew in from xx Louis, yes xx Louis we drove to the airport to pick her and her dog up and brought them back to the dealership. This was a four hour round trip. She looked at the car and took it for a test drive and was happy with everything she saw. She inspected the car thoroughly inside and out. This was a needle in a haystack barn find. The only reason she came to CT is because this was the only Element in the country with miles this low. Marcia called my service manager and explained her concerns. Vinny asked to send pictures so she did. Vinny called her back and was a bit shocked that she was upset about a tin shield that surrounds the manifolds that her mechanic removed because of them rattling and rusting. The tire pressure monitors were just replaced but he said they were faulty and the undercarriage had rust even though the entire undercarriage was descaled and ground down and then coated with rust proofing not paint as she keeps stating. The video of the process is on my website and enclosed in every outgoing email which she agreed upon. She could have had an independent garage inspect the car to avoid any issues. I called her and was told she would continue to put bad reviews up and called us liars. This car was in like new condition above and underneath but not a full restoration on a ten year old car. This was a two owner clean Carfax Element with super low miles and was inspected by the auction after we purchased it for structural issues and by us. 100% false acquisitions and troubling to me because we try so hard to keep people happy but in these times it seems like no matter what you do you just cant win. She just wanted money refunded after the deal was completed. These are her reviews from other sites which I pasted to show her story changes. *** MARCIAS REVIEW *** from other sites. *** FIRST *** This dealership is awful. I bought a Honda Element and discovered when I got home that the underneath of the car was fully rusted. The car was advertised as very good. What was disturbing is that they knew this without disclosing the true condition and that they sold me an added cost of $799 for an undercoating that was paint. I guess to try and cover up the true condition. I repeatedly sent messages to the owner but Ron never replied. Beware. They may be nice in the beginning but the follow-up is deplorable. Form is temporary; Class is permanent. *** SECOND *** Well there you go, you saw Ron's response. He called when he finally saw this review. I reminded him that I never complained about the service getting to the dealership. I thought it was fantastic and much appreciated. Isn't that what you would expect -- exemplary customer service? Most likely I wouldn't have flown from Kansas City with my dog to CT to buy the car if not for Chris, the sales person. I thought it was an indication of their overall service. It is the service AFTER you buy the car that is worrisome. Check out the other one-star ratings and you'll see the majority have to do with the service after you buy the car. *** THIRD *** By the way, Ron was in total denial saying there was no sign of rust and ended up disparaging my character and called me a liar. How's that for customer service? Very unprofessional. I have never in all my years of buying a car ever sent a bad review but I just couldn't in all good consciousness let this poor service go by without warning others. This kind of unprofessionalism should be exposed. Truth matters.

Road Ready Used Cars Inc responded

Hi Brian! Thank you for taking the time to write this excellent review. We are so happy to hear about your experience with Mike. Welcome to the family and enjoy your new truck!

Road Ready Used Cars Inc responded

Hi Arianna! Thank you for taking the time to write this great review! We are so happy to hear about your experience with Norb. Welcome to the family and enjoy your new Hyundai. Good luck in school!

Road Ready Used Cars Inc responded

Hi there! Thank you for taking the time to write this excellent review. We are so happy to hear about your experience with Filipe. Welcome to the family and enjoy your new truck!

Road Ready Used Cars Inc responded

Ann, I am very insulted by you saying that we screw people. That is not true at all. We tried very hard and worked with your ex husband to get him the best rate possible. You sat in the finance office using vulgar language and that is when your ex husband asked you to sit in the car because you were yelling and using profanity. You then called my sales manager screaming and swearing (from your cell phone in the car in our parking lot) at him using the F word for absolutely no reason. Your ex husband was sitting in the finance office telling everyone to ignore you and that he wished he didn't bring you. We did not want to sell your ex husband the truck because we knew there would be a problem down the road. He was begging us to just ignore you and for us to just sell him the truck. And look where we are. We have a signed letter from your husband stating that he or any family member would not post any negative reviews on any website.

Road Ready Used Cars Inc responded

Hello Joe I received the information you sent over to Ryan and reviewed the following information with my service manager whom you were speaking with when I walked in. I have never seen a laundry list like this in my life. There is no way this 71,774 mile Wrangler could possibly need what they are stating. They are completely taking advantage of you. On January 30th 2020 the Jeep passed State inspection at Smith Haven Jeep in NY with 71,734 for mileage. This info is on the Carfax report that shows it was a one owner with no accidents. We sold you the vehicle with 71,774. They obviously never drove the Jeep after that so can you please explain to me how it passed inspection than but now with 40 miles more all these things need to be replaced. I explained to you I would buy the truck back from you and call it a day. Your response was they are already doing the work on the vehicle. You sent over the list today and we explained we would be happy to see the vehicle and correct any issues it may have which we believe is none. We would also pay an independent dealer to inspect the Jeep to see who is telling the truth. The vehicle was Sold As Is but we would never sell a vehicle knowing it had safety issues as they are clearly stating. We sell at least ten vehicles a month to out of State customers. We know they have to an inspection center in the state where purchased and make sure without a doubt everything is 100% safe and will pass that States inspection. If there were in fact issues even though it's AS IS we would repair the issues just to keep our customers happy. We offered the same to you but as I stated above you authorized them to fix this without consulting with us first. The purchase order clearly states no outside invoices will be honored and the work must be performed in our garage. You stated you would contact the State of CT and other agencies. My offer of buying the car back now after discovering the report per Carfax showing it passing inspection is off the table.

Road Ready Used Cars Inc responded

Hi Luis! Thank you for taking the time to write this excellent review. We are so happy to hear about your experience with Miguel. Welcome to the family and enjoy your new truck!

Road Ready Used Cars Inc responded

Hi Ant! Thank you for taking the time to write this excellent review. We are so happy to hear about your experience with Danny. Welcome to the family and enjoy your new car!

Road Ready Used Cars Inc responded

Hi Mark! Thank you for taking the time to write this excellent review. We are so happy to hear about your experience with Miguel and Filipe. Welcome to the family and enjoy your new car!