Robbins Chevrolet

Bad initial experience, but much better the second time The first time I dealt with the service department I had a very poor experience. The service department was very slow and lack customer service. I how The first time I dealt with the service department I had a very poor experience. The service department was very slow and lack customer service. I however had to return to the service department to have them look at the same problem. The second time I returned to the service department I had a much better experience. Everyone was pleasant and willing to help me. The provided me with a rental car at no cost and got my car in right away. Although I had an unfavorable initial experience, I can say my second experience was much better and I would return to this service department. More

excellent WE are really Happy with our new truck We had really great service too.WE will only Shop There when we get ready to buy another vehicle WE are really Happy with our new truck We had really great service too.WE will only Shop There when we get ready to buy another vehicle More

Disappointed in poor service My Chevy Cobalt was recalled for 3 months. Finally when I was told to bring it in for the repair, the only thing that seemed important to the people My Chevy Cobalt was recalled for 3 months. Finally when I was told to bring it in for the repair, the only thing that seemed important to the people working in the service area was the money they got. They "lost" my car for a day and a half, never told me it was found, fixed my car a day later than promised and treated me like I had a terrible disease when I came in for my car. They merely pointed to the cashier when I entered. I do believe an apology should have been given for a phone message telling me they couldn't find my car and for not locking it over night. As a customer they lost me, not my car. I will never go to them for service again. I am sure there is another Chevy dealership I can find with a more courteous and professional staff. More

CHOOSE ANOTHER CHEVY DEALER I HAVE DEALT WITH THIS SERVICE DEPARTMENT FOR YEARS AND THEY ARE HORRIBLE. I'VE RECEIVED POOR CUSTOMER SERVICE FOR EVERYTHING FROM A SIMPLE OIL CHANGE I HAVE DEALT WITH THIS SERVICE DEPARTMENT FOR YEARS AND THEY ARE HORRIBLE. I'VE RECEIVED POOR CUSTOMER SERVICE FOR EVERYTHING FROM A SIMPLE OIL CHANGE TO WARRANTY COVERED REPAIRS. HOWEVER, TURN OVER THERE DOESN'T SEEM TO BE TOO HIGH BECAUSE I'VE DEALT WITH THE SAME JERKS CONSTANTLY. BUT, IT'S ONLY FAIR THAT I MENTION THAT THE SALES DEPARTMENT IS WONDERFUL, BUT IT SUCKS TO HAVE TO GO TO ANOTHER DEALER FOR REPAIRS/SERVICE. More

This dealership is a total waste of time!!!! They low balled my trade; wasted 2.5 hours of my time; left me in the salesman's office while he went on another test drive and other salesmen were standing a balled my trade; wasted 2.5 hours of my time; left me in the salesman's office while he went on another test drive and other salesmen were standing around doing nothing. There is nothing efficient about their buying process. Salesman should have put me in the car I was going to test drive while they were appraising my trade in but he didn't. We didn't even get to talk price of the new car because I was so frustrated with them I had to leave. I wouldn't buy a car from this dealership if they were the only one that had the perfect car. Stay away and save yourself a lot of grief!!!!!! I thought going to a small town like Humble to buy a car would be better than a big city dealer. Wow was I wrong! Do not waste your time here!!!!! More

I have a 2011 Suburban with 33k miles. A while back (around 10k miles), my passenger side mirror started going from the settings I had it set to, to the full out position intermittently when using the (around 10k miles), my passenger side mirror started going from the settings I had it set to, to the full out position intermittently when using the remote to unlock the doors. I took it to the dealership (Robbins Chevrolet in Houston, TX), and the service manager (Tony) saw it do it himself. They told me to switch remotes (I was using the #2 remote instead of #1, but both of the memories were set to the exact position) and they thought they solved it. It continued to be an issue sparingly, but not all the time. Now, at 33k miles, its doing back to doing it a lot. I took it back to the dealership today and they have refused to fix the problem because I have a aftermarket Alpine radio installed. When this issue was first brought up, everything was completely factory. Factory radio as well. So, this was an issue before and after a aftermarket radio has been installed. Not only has the service manager (Tony) has seen this issue himself, the service advisor (Alex) saw the mirror go to the full out position as well today when I brought it in. Chevrolet is refusing to fix this issue because there is the aftermarket radio installed, even though this issue was occurring before anything extra was put in there. Instead of fixing the problem, they're coming up with excuses and reasons as to why they won't fix it. That is the most frustrating part, I have had this issue before anything was in there, and they refuse to fix it. I have taken it up the ladder to GM's tier 2 for customer satisfaction and they continue to refuse to fix the problem. I will begin to fill out a BBB complaint on GM and Robbins Chevrolet. I write this to caution any prospective buyers out there that Chevrolet will do anything it can to get away from honoring their warranty. I am in the market for a new truck, but this has steered me far away from buying another GM product. More

BEWARE. Do not purchase a car here at the used Cheverloet dealership. We were told that the lender was requesting that the price be raised on the vehicle due to our credit. In all reality it was in fact the dealership. We were told that the lender was requesting that the price be raised on the vehicle due to our credit. In all reality it was in fact the finance manager that up'd the price. This was verified by contacting the lender and them telling us that they wouldn't ever request that the price be raised. We were in a situation and felt we had no other way out but to sign the contract for the car that we purchased. Not to mention that we were promised parts for the car and still haven't received those parts and it has been over 3 months since we purchased the vehicle. They are nice, they put on smiles, but its because they are taking complete advantage of you. Especially when you are someone that honestly needs the help. Their personal bank roll is a little more important. Once the deal is done they won't contact you about their "we owe" situations. You have to follow up again, and again, and again. More

Totally wasted my time. Made a simple reprogramming a bad experience. Completed work without my permission. Did not listen or review car records. Totally displeased. experience. Completed work without my permission. Did not listen or review car records. Totally displeased. More

April 27, 2012, I bought a brand new 2012 chevy traverse from Robbins Chevrolet. The salesman and the sales manager, I guess he was, were terrible. After they took my truck that I was trading in to be appra from Robbins Chevrolet. The salesman and the sales manager, I guess he was, were terrible. After they took my truck that I was trading in to be appraised, I had to ask them 5-6 times for my key back. I kept getting the "I left it on my desk" excuse, and his desk was maybe 10 feet away. I hate games and this was 1 big game to them. And even though this was the vehicle I wanted, the salesman did not offer to show me the car, any of the options on the car or my color choices. And when we finally sort of settled on the vehicle price, they only had 1 on the lot for that price. Basically, this is it, take it or leave it. Plates came in about a week later, no phone call, nothing. Until I called them 3 weeks later and the lady who answered said they had been there,they couldn't get a hold of me, messages had been left at the number they had. Except, they had the wrong number, were calling and leaving messages on someone else's phone. apparently, no one bothered to pull paperwork or look in the computer to verify my number or look for my husband's number. And the stupid part is, they had my number wrong because of 1 number. And now, just under a month later, my new car is going into the shop because of some banging noise under the hood on the driver's side. They have no idea what it is. It has been making this noise from the beginning, my fault for not bringing it in sooner but I should not have to put my new car in the shop after only a month. And no one seems to really care to much. More

I have bought 5 vehicles from Robbins,since 1981. I bought a 2009 truck back in July.I had a flat tire at the bank in New Caney about 3-4 weeks ago. I could not find the jackhandle or the lug wrench. bought a 2009 truck back in July.I had a flat tire at the bank in New Caney about 3-4 weeks ago. I could not find the jackhandle or the lug wrench. I called Robbins, and talked to Todd Robinson. He told me it should be with the jack. When I could not locate it he offered to come and help me.Then I had a problem trying to lower the spare. Now I'm feeling like a dummy. Todd, and another man from Robbins,came by on their way to lunch. They found the problem; why the spare wouldn't lower and fixed it. We changed the tire. I told Todd how much I appreicated them coming to help me,when I asked how much I owed them for coming. He said, come see us next time you need another vehicle. I told him I would, and I will. Regards, Robert W. Drennan More