Robbins Chevrolet

2016 Camaro I recently inquired about a 2016 Camaro Robbins Chevrolet had received. I called to make sure they had it in stock and was directed to speak to Marcus I recently inquired about a 2016 Camaro Robbins Chevrolet had received. I called to make sure they had it in stock and was directed to speak to Marcus. He told me they are asking above sticker price by 2k ( I saw it listed 8k OVER sticker from them on another site) and I said I would not pay over sticker. Marcus understood and we hung up only to have Angel Call back in minutes.We NEGOTIATED but stopped over the phone down to $400 over sticker Angel suggested I come in tonight to make sure it is the "one". It was until they gave me a ridiculous low ball offer on my 2013 Camaro that was obviously to make up the difference in the price. We all know dealers prices can be low but not 8k low AND on the buyers order the new car price was well over what we had had stopped negotiating at.They said the low price was because "on that Camaro they did not know I was going to have a trade in" They did not allow a counter offer nor were they willing to reduce any of their numbers. Angel, that recommended me to come out NEVER came to greet me. Marcus even mentioned " I stayed here 3 extra hours waiting on you and we had cash offers on this car" I told Marcus "tell Angel thanks for wasting my time" as I hurried home and drove an hour myself just to see this car and to be treated this way. This Dealership is the exact reason you should shop around. If more people shop around they will avoid Robbins Chevrolet for lack of customer service and poor sales knowledge.. A Chevrolet is a Chevrolet but customer service is what sells the cars. They failed horribly, Skip Robbins Chevrolet on your list and go ANYWHERE ELSE. WHAT A JOKE THIS PLACE IS More

Poor dealership Poor customer service, poor communication, poor call back. Manager never returned call. .Don't waste your time. There was no cohesion among Salesmen Poor customer service, poor communication, poor call back. Manager never returned call. .Don't waste your time. There was no cohesion among Salesmen staff. They would spit all over the ground, infront of us. No professionalism, no class, poor business ethics. Completed an application and was never shown credit report. Went there again and manager wanted 4 k, in trade ins. Went to toyota traded both of my vehicles with nothing down and bought two new vehicles. More

Service nightmare - do not trust We had a really bad experience with the sservice and service manager. They replaced a transmission a month ago under warranty, but not the flywheel a We had a really bad experience with the sservice and service manager. They replaced a transmission a month ago under warranty, but not the flywheel and clutch plate. 10 days ago, the car stopped shifting altogether and began smoking. This turned out to be because the flywheel came apart. That part was covered too, but they said that we needed a starter and had to have it immediately, because the one in there was "weak"and it would ruin the new flywheel. A price was given and we agreed, asking them to save the part. When we went to pick it up, the amount was $100 over the phone estimate, with no explanation. It was taken off when my husband challenged it. I think this was a "girl tax" where they saw a female name (my niece) on the invoice and figured they could get away with it. I'll bet they do it a lot. Then, there turned out to be nothing wrong with the starter! The invoice said that the gear was worn on the starter. It was not. We had it tested--the amps were fine, not "weak." Then they said that there was a service bulletin and that was why. There is no bulletin--and if there was, it should have been covered by an extension of the warranty, like they did for water pumps. We called GM and they transferred back to them. They agreed to a refund if my husband came in with the receipt. The service manager treated my husband like he was some kind of thief, saying "are you calling me a liar" and telling him never to come back. He did not need him to come in--he just wanted a confrontation. If Robbins had a real reason for the replacement, a professional service manager should have been able to calmly explain it. He tried to start crap to cover up their fraud as far as I'm concerned. WOMEN BEWARE--I think that the female name is what made them think that they could get away with this. More

Told by the Service Director not to ever return Last week my 2012 Sonic had a problem with the flywheel and it burned up my clutch. I towed it over 50 miles to Robbins Chevrolet because they are t Last week my 2012 Sonic had a problem with the flywheel and it burned up my clutch. I towed it over 50 miles to Robbins Chevrolet because they are the closest dealer to my home. That problem was handled at no cost to me under GMs 100,000 mile powertrain warranty. So anyway, I get a call from my service advisor to inform me that my starter was "weak" and it needed to be replaced. I told him thank you and that I would fix that problem myself. I was told if I didn't replace the starter then that i would not be able to drive it, so I gave the approval to do the repair for $510.48 and for them to give me the faulty starter. When my car was ready to pick up the invoice was over $100 more than what I approved. I complained and it was immediately fixed. The invoice said that "the starter drive gear was worn" I looked at the gear and didn't see any wear. I asked the service director to show me the wear and he brought in the techician and i was told that the starter did not have enough Torque to turn the motor. If you are keeping count, that is 3 different stories. So today i called the dealership and the Service Director said he would refund my money on the repair since I was not happy. When I showed up to get my refund He told me he would give my money back and in return I am not to return to his shop again. So I won't. More

Worst dealer in Houston Went to the dealer with a mechanical issue on my vehicle, which is under warranty, and was told I needed an appointment, 20 days later!!! Not helpfull Went to the dealer with a mechanical issue on my vehicle, which is under warranty, and was told I needed an appointment, 20 days later!!! Not helpfull at all. Classic Chevrolet in Sugar Land had me bring it right in and offered to give me a loaner while diagnosing my problem. More

Bad initial experience, but much better the second time The first time I dealt with the service department I had a very poor experience. The service department was very slow and lack customer service. I how The first time I dealt with the service department I had a very poor experience. The service department was very slow and lack customer service. I however had to return to the service department to have them look at the same problem. The second time I returned to the service department I had a much better experience. Everyone was pleasant and willing to help me. The provided me with a rental car at no cost and got my car in right away. Although I had an unfavorable initial experience, I can say my second experience was much better and I would return to this service department. More

excellent WE are really Happy with our new truck We had really great service too.WE will only Shop There when we get ready to buy another vehicle WE are really Happy with our new truck We had really great service too.WE will only Shop There when we get ready to buy another vehicle More

Disappointed in poor service My Chevy Cobalt was recalled for 3 months. Finally when I was told to bring it in for the repair, the only thing that seemed important to the people My Chevy Cobalt was recalled for 3 months. Finally when I was told to bring it in for the repair, the only thing that seemed important to the people working in the service area was the money they got. They "lost" my car for a day and a half, never told me it was found, fixed my car a day later than promised and treated me like I had a terrible disease when I came in for my car. They merely pointed to the cashier when I entered. I do believe an apology should have been given for a phone message telling me they couldn't find my car and for not locking it over night. As a customer they lost me, not my car. I will never go to them for service again. I am sure there is another Chevy dealership I can find with a more courteous and professional staff. More

CHOOSE ANOTHER CHEVY DEALER I HAVE DEALT WITH THIS SERVICE DEPARTMENT FOR YEARS AND THEY ARE HORRIBLE. I'VE RECEIVED POOR CUSTOMER SERVICE FOR EVERYTHING FROM A SIMPLE OIL CHANGE I HAVE DEALT WITH THIS SERVICE DEPARTMENT FOR YEARS AND THEY ARE HORRIBLE. I'VE RECEIVED POOR CUSTOMER SERVICE FOR EVERYTHING FROM A SIMPLE OIL CHANGE TO WARRANTY COVERED REPAIRS. HOWEVER, TURN OVER THERE DOESN'T SEEM TO BE TOO HIGH BECAUSE I'VE DEALT WITH THE SAME JERKS CONSTANTLY. BUT, IT'S ONLY FAIR THAT I MENTION THAT THE SALES DEPARTMENT IS WONDERFUL, BUT IT SUCKS TO HAVE TO GO TO ANOTHER DEALER FOR REPAIRS/SERVICE. More

This dealership is a total waste of time!!!! They low balled my trade; wasted 2.5 hours of my time; left me in the salesman's office while he went on another test drive and other salesmen were standing a balled my trade; wasted 2.5 hours of my time; left me in the salesman's office while he went on another test drive and other salesmen were standing around doing nothing. There is nothing efficient about their buying process. Salesman should have put me in the car I was going to test drive while they were appraising my trade in but he didn't. We didn't even get to talk price of the new car because I was so frustrated with them I had to leave. I wouldn't buy a car from this dealership if they were the only one that had the perfect car. Stay away and save yourself a lot of grief!!!!!! I thought going to a small town like Humble to buy a car would be better than a big city dealer. Wow was I wrong! Do not waste your time here!!!!! More