Robbins Chevrolet - Service Center

Connie Kendrick provided great service. She was able to assist me with my insurance claim. The best part is that there were follow up communications from the dealership. assist me with my insurance claim. The best part is that there were follow up communications from the dealership. More

Worst customer service ever! My husband left my vehicle on Monday, to get serviced and it was suppose to be ready on Wednesday afternoon. He spent most of the day Wednesday trying to reach the service advi on Monday, to get serviced and it was suppose to be ready on Wednesday afternoon. He spent most of the day Wednesday trying to reach the service advisor. He was finally able to speak with the service advisor Connie Kendrick, after many attempted phone calls. Apparently, no one had taken the time to see if the parts were order. The parts were not ordered so we had to wait until Friday. It is now Friday and yet again she is not answering our phone calls to give us an update on our vehicle. I just spoke with one of the managers, Mr. Mike who updated me on my vehicle and advised me that it would be ready today. Thank you so much for you help Mr. Mike. Hopefully this review will help the service department address this type of incident. More

Ive never dealt with a company that cares less about the services they provide. Their GM, Jimmy Stallings, is a very smug, condescending individual! I spent close to 100K with them. Ill never buy another ve services they provide. Their GM, Jimmy Stallings, is a very smug, condescending individual! I spent close to 100K with them. Ill never buy another vehicle from them or a Chevy again. Terrible service and customer care!! More

Excellent Sales and Service After having lost trust in another dealer, we found Robbins in our backyard and have since purchased 2 vehicles from them. They now service both vehi After having lost trust in another dealer, we found Robbins in our backyard and have since purchased 2 vehicles from them. They now service both vehicles regularly and we appreciate the honesty and transparency they offer us when conducting business. More

Service department Went in for flush radiator and check right rear for seal leaking cost 132.00 to reel me it’s not leaking but went had new rotors and brakes but seal w Went in for flush radiator and check right rear for seal leaking cost 132.00 to reel me it’s not leaking but went had new rotors and brakes but seal was leaking had Tran mount and rear seal replaced that they said way leaking and got now it leaks for real so my total was 805.00 later trans leaks now and More

Quick repair station Jairo is always so pleasant at the register and prompt to assist . My total time was less than 15 minutes and appointment made that day . Thanks guys Jairo is always so pleasant at the register and prompt to assist . My total time was less than 15 minutes and appointment made that day . Thanks guys your an awesome team . More

Do not stand behind there vehicles - only want the sale Will never purchase here again. The sales experience was ok this time, but service was horrible. I was treated so badly when came in to check a prob Will never purchase here again. The sales experience was ok this time, but service was horrible. I was treated so badly when came in to check a problem with my brand new 2018 vehicle. I had to go to two other automotive establishments who told me the same thing - and upon bring to robbins I had to leave my vehicle for them to check. That was fine. They said it would be back that afternoon. Well the afternoon came and no call. The next day came and no call. I look up my tracker and find out that my brand new 5000 miles truck has been driven around to Walmart, restaurants and someones house. It had been driven over 30 miles. I called and said I wanted my vehicle back now. They said they had not looked at it. This has now been two days. Finally upon demand the afternoon of the 2nd day I said I was picking it up and it better be there. They said nothing was wrong with it and they wont warranty any part of it anyway because we put a lift on the truck so the entire warranty was void. Horrible dealer - never deal with again. They said even if I paid they will not service the vehicle - THis is a brand new 4x4 supercab truck. Horrible dealer. If I could give a 0 I would. More

Bad sales. Even worse after sale service They offered me half of what my car blue booked for. Had to walk out before they took me serious. Was there until midnight arguing over the truck befo They offered me half of what my car blue booked for. Had to walk out before they took me serious. Was there until midnight arguing over the truck before we came to an agreement. Then I schedule warranty/recall work and they didn’t even have the parts to do the repair and I live an hour and a half away. They closed early on me so I lost all my travel time as well as now I’ll have to take off work to drop off their rental to get mine back, and still have to come back to get the work done. More

I think I got the shaft A/C went out again first time was in 2016 was the compressor. Was not charged a dollar it was under warranty. 2 days ago a/c went out again. Was told A/C went out again first time was in 2016 was the compressor. Was not charged a dollar it was under warranty. 2 days ago a/c went out again. Was told it had a leak in the a/c condenser coil was told it would cost $1300 xxx I think I got robbed. Will never go back for repairs again big mistake on my part. Don't ever take your car there if it's out of warranty. More

Horrible Experience!! Had my vehicle repaired and done quickly! Why? Because they just want to make a buck and don't perform quality tests that find the cause of the proble Had my vehicle repaired and done quickly! Why? Because they just want to make a buck and don't perform quality tests that find the cause of the problem. "We replaced your sensor and the service light went off." What caused the sensor to fail? They replied with "likely" and "generally". What testing did y'all perform? Can I see what was done so this isn't a reoccurring problem? "Uh we don't keep track of that and cannot provide any paperwork on it." 2 DTCs turned into 5. What does P0121 refer to? Is that the Throttle Position Sensor? "No."....Called another dealership and it IS in fact due to the TPS, which they did not test because they want a quick buck! Well my "bad" sensor is on it's way to have microscopic diagnostics performed from a 3rd party. Better cross your fingers Robbins! "We stand behind the work we do." - Service Department Director. We will see....Update will follow! More