Robbins Chevrolet - Service Center

Bad initial experience, but much better the second time The first time I dealt with the service department I had a very poor experience. The service department was very slow and lack customer service. I how The first time I dealt with the service department I had a very poor experience. The service department was very slow and lack customer service. I however had to return to the service department to have them look at the same problem. The second time I returned to the service department I had a much better experience. Everyone was pleasant and willing to help me. The provided me with a rental car at no cost and got my car in right away. Although I had an unfavorable initial experience, I can say my second experience was much better and I would return to this service department. More

Disappointed in poor service My Chevy Cobalt was recalled for 3 months. Finally when I was told to bring it in for the repair, the only thing that seemed important to the people My Chevy Cobalt was recalled for 3 months. Finally when I was told to bring it in for the repair, the only thing that seemed important to the people working in the service area was the money they got. They "lost" my car for a day and a half, never told me it was found, fixed my car a day later than promised and treated me like I had a terrible disease when I came in for my car. They merely pointed to the cashier when I entered. I do believe an apology should have been given for a phone message telling me they couldn't find my car and for not locking it over night. As a customer they lost me, not my car. I will never go to them for service again. I am sure there is another Chevy dealership I can find with a more courteous and professional staff. More

CHOOSE ANOTHER CHEVY DEALER I HAVE DEALT WITH THIS SERVICE DEPARTMENT FOR YEARS AND THEY ARE HORRIBLE. I'VE RECEIVED POOR CUSTOMER SERVICE FOR EVERYTHING FROM A SIMPLE OIL CHANGE I HAVE DEALT WITH THIS SERVICE DEPARTMENT FOR YEARS AND THEY ARE HORRIBLE. I'VE RECEIVED POOR CUSTOMER SERVICE FOR EVERYTHING FROM A SIMPLE OIL CHANGE TO WARRANTY COVERED REPAIRS. HOWEVER, TURN OVER THERE DOESN'T SEEM TO BE TOO HIGH BECAUSE I'VE DEALT WITH THE SAME JERKS CONSTANTLY. BUT, IT'S ONLY FAIR THAT I MENTION THAT THE SALES DEPARTMENT IS WONDERFUL, BUT IT SUCKS TO HAVE TO GO TO ANOTHER DEALER FOR REPAIRS/SERVICE. More

I have a 2011 Suburban with 33k miles. A while back (around 10k miles), my passenger side mirror started going from the settings I had it set to, to the full out position intermittently when using the (around 10k miles), my passenger side mirror started going from the settings I had it set to, to the full out position intermittently when using the remote to unlock the doors. I took it to the dealership (Robbins Chevrolet in Houston, TX), and the service manager (Tony) saw it do it himself. They told me to switch remotes (I was using the #2 remote instead of #1, but both of the memories were set to the exact position) and they thought they solved it. It continued to be an issue sparingly, but not all the time. Now, at 33k miles, its doing back to doing it a lot. I took it back to the dealership today and they have refused to fix the problem because I have a aftermarket Alpine radio installed. When this issue was first brought up, everything was completely factory. Factory radio as well. So, this was an issue before and after a aftermarket radio has been installed. Not only has the service manager (Tony) has seen this issue himself, the service advisor (Alex) saw the mirror go to the full out position as well today when I brought it in. Chevrolet is refusing to fix this issue because there is the aftermarket radio installed, even though this issue was occurring before anything extra was put in there. Instead of fixing the problem, they're coming up with excuses and reasons as to why they won't fix it. That is the most frustrating part, I have had this issue before anything was in there, and they refuse to fix it. I have taken it up the ladder to GM's tier 2 for customer satisfaction and they continue to refuse to fix the problem. I will begin to fill out a BBB complaint on GM and Robbins Chevrolet. I write this to caution any prospective buyers out there that Chevrolet will do anything it can to get away from honoring their warranty. I am in the market for a new truck, but this has steered me far away from buying another GM product. More

Totally wasted my time. Made a simple reprogramming a bad experience. Completed work without my permission. Did not listen or review car records. Totally displeased. experience. Completed work without my permission. Did not listen or review car records. Totally displeased. More