Robbins Chevrolet - Service Center

Terrible!!!! Experience with service here is terrible!!! Every time i have taken my vehicle there for service they give it back in worse condition than when i drop Experience with service here is terrible!!! Every time i have taken my vehicle there for service they give it back in worse condition than when i dropped it off. Recently I had it at the body shop and when i got it back there was wet sand residue all over my interior and it is still there, my fuel door wasnt flush with the body, a trim panel was hanging off, my door wasnt aligned correctly and the rubber cover for the door witing to the body was broken. They fixed the majority without issue but i should not have got it back in that condition. They didnt want to replace the plastic piece to hold the wire cover to the body until i asked to speak to the general manager and they just took it off of a totaled car and put it on mine. With this and previous service that was about the same, i would never recommend anyone go to this dealer for service. Car buying experience was top notch. More

Improper door panel installation caused further door damage. I was hoping to purchase a 2017 Chevy High Desert (upon their arrival) from Robbins Chevrolet. Due to the service I received on my 2013 Avalanche Blac I was hoping to purchase a 2017 Chevy High Desert (upon their arrival) from Robbins Chevrolet. Due to the service I received on my 2013 Avalanche Black Diamond which I purchased from Robbins Chevrolet I will purchase the High Desert from another dealer. Robbins service department is less than forthright. With BBB rating of F, I should have been leery. But I chose Robbins because they were very near my home and thought servicing my vehicle would be convenient. I was wrong. The service department rep misled me into thinking their repairs didn't cause the other problems with my vehicle. First the driver side inside door closing handle molded into the door panel broke. The service department repaired it by replacing the entire door panel at no cost to me (repair was under warranty). The new panel was not properly installed and caused damage to the rubber strip below the door. Robbins would not fix it without cost because the strip was not in the scope of work to repair the broken panel handle. Second the driver side exterior plastic door handle opening mechanism stopped working. I informed the service rep that it was working properly before they changed the door panel. Again I was told the panel replacement had nothing to do with the door opening mechanism. So I paid to have the mechanism repaired. The next day I brought the Avalanche back because the driver side door was not opening and closing properly. I was told it was the door hinge and it would cost $200 + parts. The manager refused to believe it was connected to the door panel. Frustrated I left the service department and on a whim stopped at a local mechanic shop. Within literally one minute the mechanic said the panel was not installed properly as evident with the damaged rubber strip. Within the next five minutes he adjusted the panel clips. Afterwards the door was opening and closing properly. Cost for repair $5.00. The local mechanic said if the door panel is not properly installed it would cause problems with the door moving parts (door opening mechanism). I concluded either the service reps are not qualified to assess required repairs, or the mechanics at Robbins are not qualified mechanics, or the service reps deliberately misled to milk more money from customers. More

Service Department is Awful ! I left my vechile off 1:30 one . Had a 7:00 a.m. appointment the following day. To get my oil changed tires rotate a vibration and sqeaky noise and wi I left my vechile off 1:30 one . Had a 7:00 a.m. appointment the following day. To get my oil changed tires rotate a vibration and sqeaky noise and window trim. All under warranty my truck is 4 months old.I called the next day at noon to see if it was done Canda was my consultant she apolized she never entered me in the system and we were leaving the next day on a trip. So she said she would a least have the oil changed and tires done came to pick up my truck and they had not done 1 thing to it! Awful Service Department! More

"STAY AWAY THEY WILL ROBBE YOU ,VERY UNETHICAL " I WENT THERE TUESDAY , THEY ORDERED THE PARTS AND I PAID FOR THE PARTS,THEY ASKED ME TO CAME MONDAY, WHEN I WENT MONDAY EVERY THING CHANGED, THE LABOR I WENT THERE TUESDAY , THEY ORDERED THE PARTS AND I PAID FOR THE PARTS,THEY ASKED ME TO CAME MONDAY, WHEN I WENT MONDAY EVERY THING CHANGED, THE LABOR TIME WENT UP, THE HOURLY RATE WENT UP, SIMPLY THIS A ROBBERY AND WHEN I COMPLAINT ABOUT THE PRICE THEY PUNISHED ME BY LETTING ME WAITING IN THE WAITING AREA 4 HOURS , WHILE THE JOB WAS ONLY ONE HOUR More

STAY AWAY !!!! LIARS..VERY UNETHICAL " This was one of the worst experiences of my life. I took my vehicle in for a simply oil change, 30 minutes later I was advised that I needed a new " This was one of the worst experiences of my life. I took my vehicle in for a simply oil change, 30 minutes later I was advised that I needed a new motor(Ive NEVER had ANY issues with this vehicle 2012 Camero. I had to plead with the director for a rental he was very rude and but finally realized that providing a rental was the right thing to do. When I picked up my vehicle (post) new engine I had to bring it immediately back to have the air extracted out of the steering , 1 week later I had to bring it back once again for a loose hose that service forgot to hook back up, 7 days later the car started dying on dangerous roadways along with many other problems. I brought it back and explained that I should not be experiencing all of these issues (after all a new engine was just put in 4 weeks ago). The advisor stated that the vehicle could not be looked at for at least 10 days (????) REALLY??? I was almost killed on 249 when the engine THAT YOU "JUST" PUT IN DIED while I was on the road way!!!!! And you want me to wait 10 days????? that’s when I requested to talk to the (supervisor) he advised me that it was not their fault of the engine and it would only be worked on if I payed for service and transportation CERTAINLY would not be provided while the vehicle was being serviced (all of these issues within a month of a new $6,800 engine) (UN ACCEPTABLE!!) THEN after all of this the crew commented that I should not be upset because I didn’t have to pay for it. (Warranty) REALLY DID THEY JUST SAY THAT????? I called Ricky Bishop (the General Manger )to let him know about the issues and about accountability -he was very obnoxious and a liar, he said that his service dept. told him the there were other issues and actually hug up in my face and told me he is refusing to see the car at his dealership PERIOD! I then called Mr. Robbins , one of the owners , he would not even talk to me- he had Ricky Bishop call me back, all of a sudden Bishop offered to see the vehicle (if I pay) again he informed me that the dealership would not provide transportation(previous conversation) I told him that I had missed work he said that’s not his problem….After this experience I was curious about what others had to say about their experiences. And WOW several had some of the same issues!!!!!. They are horrible, unethical liars, BE AWARE AND PLEASE , PLEASE STAY AWAY!!!!!!!!!!!!!!!!! More

Service nightmare - do not trust We had a really bad experience with the sservice and service manager. They replaced a transmission a month ago under warranty, but not the flywheel a We had a really bad experience with the sservice and service manager. They replaced a transmission a month ago under warranty, but not the flywheel and clutch plate. 10 days ago, the car stopped shifting altogether and began smoking. This turned out to be because the flywheel came apart. That part was covered too, but they said that we needed a starter and had to have it immediately, because the one in there was "weak"and it would ruin the new flywheel. A price was given and we agreed, asking them to save the part. When we went to pick it up, the amount was $100 over the phone estimate, with no explanation. It was taken off when my husband challenged it. I think this was a "girl tax" where they saw a female name (my niece) on the invoice and figured they could get away with it. I'll bet they do it a lot. Then, there turned out to be nothing wrong with the starter! The invoice said that the gear was worn on the starter. It was not. We had it tested--the amps were fine, not "weak." Then they said that there was a service bulletin and that was why. There is no bulletin--and if there was, it should have been covered by an extension of the warranty, like they did for water pumps. We called GM and they transferred back to them. They agreed to a refund if my husband came in with the receipt. The service manager treated my husband like he was some kind of thief, saying "are you calling me a liar" and telling him never to come back. He did not need him to come in--he just wanted a confrontation. If Robbins had a real reason for the replacement, a professional service manager should have been able to calmly explain it. He tried to start crap to cover up their fraud as far as I'm concerned. WOMEN BEWARE--I think that the female name is what made them think that they could get away with this. More

Told by the Service Director not to ever return Last week my 2012 Sonic had a problem with the flywheel and it burned up my clutch. I towed it over 50 miles to Robbins Chevrolet because they are t Last week my 2012 Sonic had a problem with the flywheel and it burned up my clutch. I towed it over 50 miles to Robbins Chevrolet because they are the closest dealer to my home. That problem was handled at no cost to me under GMs 100,000 mile powertrain warranty. So anyway, I get a call from my service advisor to inform me that my starter was "weak" and it needed to be replaced. I told him thank you and that I would fix that problem myself. I was told if I didn't replace the starter then that i would not be able to drive it, so I gave the approval to do the repair for $510.48 and for them to give me the faulty starter. When my car was ready to pick up the invoice was over $100 more than what I approved. I complained and it was immediately fixed. The invoice said that "the starter drive gear was worn" I looked at the gear and didn't see any wear. I asked the service director to show me the wear and he brought in the techician and i was told that the starter did not have enough Torque to turn the motor. If you are keeping count, that is 3 different stories. So today i called the dealership and the Service Director said he would refund my money on the repair since I was not happy. When I showed up to get my refund He told me he would give my money back and in return I am not to return to his shop again. So I won't. More

Worst dealer in Houston Went to the dealer with a mechanical issue on my vehicle, which is under warranty, and was told I needed an appointment, 20 days later!!! Not helpfull Went to the dealer with a mechanical issue on my vehicle, which is under warranty, and was told I needed an appointment, 20 days later!!! Not helpfull at all. Classic Chevrolet in Sugar Land had me bring it right in and offered to give me a loaner while diagnosing my problem. More

Bad initial experience, but much better the second time The first time I dealt with the service department I had a very poor experience. The service department was very slow and lack customer service. I how The first time I dealt with the service department I had a very poor experience. The service department was very slow and lack customer service. I however had to return to the service department to have them look at the same problem. The second time I returned to the service department I had a much better experience. Everyone was pleasant and willing to help me. The provided me with a rental car at no cost and got my car in right away. Although I had an unfavorable initial experience, I can say my second experience was much better and I would return to this service department. More

Disappointed in poor service My Chevy Cobalt was recalled for 3 months. Finally when I was told to bring it in for the repair, the only thing that seemed important to the people My Chevy Cobalt was recalled for 3 months. Finally when I was told to bring it in for the repair, the only thing that seemed important to the people working in the service area was the money they got. They "lost" my car for a day and a half, never told me it was found, fixed my car a day later than promised and treated me like I had a terrible disease when I came in for my car. They merely pointed to the cashier when I entered. I do believe an apology should have been given for a phone message telling me they couldn't find my car and for not locking it over night. As a customer they lost me, not my car. I will never go to them for service again. I am sure there is another Chevy dealership I can find with a more courteous and professional staff. More