Roberson Motors

Dishonest service manager. And now I continue to receive unwanted text messages from them. Very disruptive and annoying. And now I continue to receive unwanted text messages from them. Very disruptive and annoying. More

Update When Bryan returned, he personally reached out to me about the bumper damage. He asked for photos and quickly arranged a repair tech who had it seamlessly fixed in less than a day. He took my concern me about the bumper damage. He asked for photos and quickly arranged a repair tech who had it seamlessly fixed in less than a day. He took my concerns seriously, didn’t backpedal, and handled the situation with professionalism and urgency. His customer service is truly exceptional. The original repairs we were actually in for have also held up perfectly. The work was completed competently, and we’ve had zero issues with those repairs since picking up the vehicle. Now that the cosmetic damage has been addressed as well, the car looks and performs exactly as it should. A big thanks to the tech, an artist, really, for doing such beautiful work, and again to Alex for keeping up good communication throughout this process, as well as Bryan for resolving everything so promptly. While I was frustrated with parts of the process, I want to acknowledge the efforts of Bryan, Alex, and the repair tech in making things right. Big THANKS! It took them just shy of 3 weeks to complete repairs. I’ll give them a little grace since one part was delayed in shipping, and I’ll give Alex credit for mostly keeping me updated during that time. The major issue: they clearly damaged my bumper while removing it to complete the repairs. Not only is there a crack, but also fracture lines in the paint. I reported this immediately, and hours later they called me claiming they had “noted the damage” when my vehicle was first brought in. I call absolute xx. My vehicle has never been in an accident, fender bender, or even a curb scrape. Then they doubled down and said the manager saw it on arrival, yet that same manager doesn’t answer calls or return voicemails. Wild how none of my paperwork mentions any damage, and nobody said a word during the entire process. Adding notes after the fact to cover themselves is shady and dishonest. This vehicle was purchased through them along with the extended warranty they sold me. Imagine a dealer charging such premium labor rates that the service contracts they sell don’t even cover their own rate. If they’re going to pay themselves premium rates, repairs should be completed on time and vehicles should be returned in the same condition, or better, not damaged. Instead, I got premium pricing, zero accountability, and my car back with damage. Fix one issue to create another... Guess thats their idea of job security. And if management shows up on this review claiming they have “no record” or that the damage was already there: double-check your own records. I’ve already called. I’ve already asked for proof. Produce the original notes and photos from drop-off, not backdated, adulterated paperwork added after the fact. I’ll be reporting this experience to every outlet I can to save someone else the headache. Roberson will never get my business again, on either sales or service. Best of luck to Alex, he seems like a good human working for a shady employer. More

Just wanted to say thanks, to Bryan and Cameron at Roberson's for taking care of my truck. Roberson's for taking care of my truck. More

The most dishonest shop with the worst customer service in the US. They sent me home with an unsafe car. They vented freon all over the engine compartment and vents and didn't say a thing to me when I pi in the US. They sent me home with an unsafe car. They vented freon all over the engine compartment and vents and didn't say a thing to me when I picked it up, it filled the cab of my jeep the next day. After driving 3.5 hours I became disoriented and extremely sick, im glad I didn't pass out, crashing my jeep could have hurt, or killed several people, thankfully they left the fan sensor unplugged, overheating the motor, so I drove home. I called my Dr as soon as i got home and they connected me with poison control, who told me I had signs of freon poisoning. I've had puenomia for over a month from this, which is documented with my Dr. My lungs were full of fluid, and this is something that if i would have continued to drive more than likely would have killed me. (LOOK IT UP) To top this off they have called me a liar, and told me the freon they sprayed out, by them disconnecting the ac condencer, without evacuating the system before removing the radiator was my fault, as a matter of fact was an un needed step to replace the radiator. Then they charged me over $2000 to repair their error. I've lost several weeks of work, with having to pay out for unnecessary repairs, which has financially hurt. I've had to gather evidenced, including my NEW cabin filter plugged with freon oil less than a month old, numerous pictures with a uv light of the dye all over the engine puddles in my driveway, and the interior of the jeep which is COVERED in dye. I've got samples from my windshield on q tips, and pictures of residue in the engine compartment with regular light. This unfortunately isn't my only issue here, but this is the most pertinent YOU GUYS ARE GOING TO MAKE THIS RIGHT. trying to cover your mistakes, by lying, and going as far as to charge the customer to repair your mistakes, to make it look like something that was pre existing is unthinkable. Then doing something that endangered my life is not going to be tolerated More

Matt listened to what I can afford and he made it happen. Your so awesome Your so awesome More

I called in February to schedule a recall on my Ram 2500, as they absorbed Whitnell Motors where I originally bought my truck. They said to call back in July. I've called 5 times now and left messages each t as they absorbed Whitnell Motors where I originally bought my truck. They said to call back in July. I've called 5 times now and left messages each time. Nobody has returned my calls. It's completely absurd at this point. From my experience just trying to get someone to give me the curtsey to call me back; I would never buy a vehicle from them. Apparently service on your vehicle isn't high enough margins for Roberson Motors. More