Roberson Motors

The most dishonest shop with the worst customer service in the US. They sent me home with an unsafe car. They vented freon all over the engine compartment and vents and didn't say a thing to me when I pi in the US. They sent me home with an unsafe car. They vented freon all over the engine compartment and vents and didn't say a thing to me when I picked it up, it filled the cab of my jeep the next day. After driving 3.5 hours I became disoriented and extremely sick, im glad I didn't pass out, crashing my jeep could have hurt, or killed several people, thankfully they left the fan sensor unplugged, overheating the motor, so I drove home. I called my Dr as soon as i got home and they connected me with poison control, who told me I had signs of freon poisoning. I've had puenomia for over a month from this, which is documented with my Dr. My lungs were full of fluid, and this is something that if i would have continued to drive more than likely would have killed me. (LOOK IT UP) To top this off they have called me a liar, and told me the freon they sprayed out, by them disconnecting the ac condencer, without evacuating the system before removing the radiator was my fault, as a matter of fact was an un needed step to replace the radiator. Then they charged me over $2000 to repair their error. I've lost several weeks of work, with having to pay out for unnecessary repairs, which has financially hurt. I've had to gather evidenced, including my NEW cabin filter plugged with freon oil less than a month old, numerous pictures with a uv light of the dye all over the engine puddles in my driveway, and the interior of the jeep which is COVERED in dye. I've got samples from my windshield on q tips, and pictures of residue in the engine compartment with regular light. This unfortunately isn't my only issue here, but this is the most pertinent YOU GUYS ARE GOING TO MAKE THIS RIGHT. trying to cover your mistakes, by lying, and going as far as to charge the customer to repair your mistakes, to make it look like something that was pre existing is unthinkable. Then doing something that endangered my life is not going to be tolerated More

Matt listened to what I can afford and he made it happen. Your so awesome Your so awesome More

I called in February to schedule a recall on my Ram 2500, as they absorbed Whitnell Motors where I originally bought my truck. They said to call back in July. I've called 5 times now and left messages each t as they absorbed Whitnell Motors where I originally bought my truck. They said to call back in July. I've called 5 times now and left messages each time. Nobody has returned my calls. It's completely absurd at this point. From my experience just trying to get someone to give me the curtsey to call me back; I would never buy a vehicle from them. Apparently service on your vehicle isn't high enough margins for Roberson Motors. More

Scheduled an appt for 8 am for oil change and recall work had a friend drip me off after work at 3:30 pm. Found out my truck was not ready, hadn’t even been looked at. The rep told me they had a lot of work had a friend drip me off after work at 3:30 pm. Found out my truck was not ready, hadn’t even been looked at. The rep told me they had a lot of walk ins that waited and they got priority because they were waiting, but they’d get going on my truck rt away. 20 min later my truck rolls up so I walk up to the counte, oh it’s not done they tell me it’s just now getting in the service line. 1 1/2 after I show up to pick my truck up it’s done. They give 2 cheesy car wash coupons for the inconvenience. So I leave there pissed off go to the car wash and go thru get some pull over look at my truck it has dirt streaks all over it so they send me thru again. Get done this time and it’s still dirty by this time I’m do e and just leave. Worst dealership I’ve ever dealt with. Just to let you know this is only the second review I’ve ever written so I’m not one of those people who complains all the time. This was just completely unprofessional. More

Worked with Kody over quite some time to hammer out a deal and he ended up coming through! We agreed on the exact terms before even setting foot in the dealership. James had me in and out of paperwork in deal and he ended up coming through! We agreed on the exact terms before even setting foot in the dealership. James had me in and out of paperwork in 15 minutes and I was done! More

John Freeman was great to work with. I was here buying a truck from out of state and they got all the extras done and got me on my way. Great team to do business with. I was here buying a truck from out of state and they got all the extras done and got me on my way. Great team to do business with. More

What a five star experience I had purchasing my car! From the moment I walked in, I was greeted with a genuine smile at the door. John was immediately and fully prepared to show me several options that From the moment I walked in, I was greeted with a genuine smile at the door. John was immediately and fully prepared to show me several options that fit the needs of my personal preferences. He was very knowledgeable, asked lots of great probing questions to make sure I got what I wanted, and he went above and beyond to ensure I was happy with the entire process. Because of him, this was the best car buying experience I've had. Upon test driving my 3rd option, I immediately loved it! John and I went back to the office to sign the paperwork. Maggie, a business manager, handled my financial paperwork. What an amazingly thorough and genuine manager; she's a great asset! She explained everything efficiently and quickly without making me feel rushed. We even exchanged several laughs and I thoroughly enjoyed my interaction with her. Both John and Maggie made this purchasing experience a cut above the rest! I never felt like I was being misguided, and I'm fully confident they were both doing everything possible to make my experience 5 star and as inexpensive as they could. Huge thank you to John, Maggie and the entire Roberson Motors team! More

John Freeman was very easy-going and a pleasure to work with. John answered every question I had. Maggie in finance makes the car buying process fun. Thank you both for helping me buy my 7th car from Robe with. John answered every question I had. Maggie in finance makes the car buying process fun. Thank you both for helping me buy my 7th car from Roberson Motors. More

Everyone on the team was absolutely perfect and amazing. They worked so well for me and I couldn’t be happier They worked so well for me and I couldn’t be happier More