Robert Brogden Buick GMC

WORLD CLASS CUSTOMER SERVICE After considerable research involving the 2018 Infiniti QX60 and the Buick Enclave, I visited Infiniti of Kansas City and Brogden Buick GMC. My wife a After considerable research involving the 2018 Infiniti QX60 and the Buick Enclave, I visited Infiniti of Kansas City and Brogden Buick GMC. My wife and I were underwhelmed by our experience at the Infiniti dealership as we were provided a demo for our test drive that was absolutely filthy. The windshield and side glass were almost impossible to see out of making our cruise unsafe to navigate. After our return to the dealership, our salesperson pulled the "moving numbers" game to get us what we desired for our trade-in. When I pointed this out, he seemed offended and shifted the blame to me, his potential customer, by saying I couldn't have it both ways, meaning the vehicle discount or the return for my trade that I desired. My wife and I then decided to check out the Buick Enclave Premium at Robert Brogden in Olathe. We were met promptly by our sales associate, Jake Blackman. He showed us several models on the lot and explained the features of the Enclave in great detail. He also introduced us to the General Manager, Craig Blacklidge, who spent much of his time with us, and made us feel quite welcome during our visit. We test drove the Enclave and were very pleased by its handling, performance, and features. We sat down with Jake in the showroom and hammered out the financial details and arrived at a mutual cost for the 2018 Buick Enclave Premium. The specific Enclave that we decided to purchase is still in transit to the dealership and we are anxiously awaiting its arrival. What drew us to purchase from the Brogden dealership, was not only their brand, but their people, who put the customer first and foremost in the car buying experience. Mr. Blackman and Mr. Blacklidge made us feel like family during our visit. I would highly recommend that you visit the Robert Brogden dealership and experience the first class customer service, not to mention the best new car prices on the planet. Ask for Jake and you will be very well taken care of, and the automobile buying experience will be much more fun than intimidating, and you will enjoy the ultimate world class customer service that we did. More

My new car experience My husband surprised me with a visit to the Buick dealership where in be known to me, he'd bought me a new car. The sales person made me feel like thi My husband surprised me with a visit to the Buick dealership where in be known to me, he'd bought me a new car. The sales person made me feel like this was MY day and he spared no effort to do so. I feel blessed that there is a small group of quality minded individuals that understand service. I will return as well as invite others to go and feel like their monies are well treated and their business is valued. More

Trevor in the service dept was very helpful . Trevor in service was great to work with. I had a few very minor things that needed fix in my purchase of mu 2015 buick enclave. I love tje car. Trevor in service was great to work with. I had a few very minor things that needed fix in my purchase of mu 2015 buick enclave. I love tje car. More

Very pleased My experience with this dealership and the salesmen involved was amazing. Very friendly and informative. They were never pushy and understood my time My experience with this dealership and the salesmen involved was amazing. Very friendly and informative. They were never pushy and understood my time was valuable. My salesman, Terry Cahill, was the best salesman I’ve worked with. Terry exceeded my expectations about the knowledge of the vehicle I purchased. Terry was patient and very thorough. The finance team was amazing and had everything ready for me to sign the following day so I didn’t have to wait around. This entire process from beginning to end was so smooth I didn’t have any complaints. I will always consider this dealership my first choice for myself and my friends and family. More

I keep coming back because they treat you right 5 soon to be 6 Denali’s from Jake (best salesman that takes care of his clients) Rod in Finance always make the paperwork painless. 5 soon to be 6 Denali’s from Jake (best salesman that takes care of his clients) Rod in Finance always make the paperwork painless. More

Excessive “Admin Fees” Agreed to pay full advertised price on used car. When we went to do the paperwork, Brogden added a never before discussed $500 admin fee. Asked to ha Agreed to pay full advertised price on used car. When we went to do the paperwork, Brogden added a never before discussed $500 admin fee. Asked to have it removed or reduced, (per Consumer Reports, $150-300 is customary and anything above is excessive). Salesperson, who forgot to mention the fee in initial discussions agreed to lowering cost of vehicle by $200. Sales Manager, Aaron Spearman, refused. This after we’d agreed on price, paid to have the car checked out and came to the dealership with financing in hand. There’s nothing worth $500 Brogden would have to do to close this deal. Their admin fee is excessive and Aaron Spearman knows nothing about customer service. We’ll never do business with him or Brogden. More