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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,058 Reviews

2,058 Reviews of Robert Brogden Buick GMC - Service Center

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July 13, 2021

Very fast and friendly service! I expected to wait an hour and I was in an out in 30 minutes. They were so kind and welcoming. More

by beccalevine47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aurora Reed
Jul 16, 2021 -

Robert Brogden Buick GMC responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Robert Brogden Buick GMC Team

July 12, 2021

Work was performed quickly while I waited. Waiting room was clean and comfortable. All service reps that I encountered were super friendly and willing to help. More

by SHELLEYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Allison Leach, Aurora Reed
Jul 12, 2021 -

Robert Brogden Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Robert Brogden Buick GMC Team

July 12, 2021

Service was great! Allison was terrific. She was professional and friendly. She listened and explained work performed. Everything was done in reasonable amount of time. More

by BigBear97!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Leach
Jul 12, 2021 -

Robert Brogden Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Robert Brogden Buick GMC Team

July 12, 2021

Noise in back of car. They advised me that I need an alignment which I had them do. Later when I was given the diagnostic report of the alignment prior to the work I was disappointed to see that it was More

by Darrel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Allison Leach
Jul 12, 2021 -

Robert Brogden Buick GMC responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

July 11, 2021

We always have a great experience at Robert Brogden. Whether it’s sales, service, or just getting air in our tires, we’ve always been treated very well. Highly recommend! More

by mthom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aurora Reed
Jul 12, 2021 -

Robert Brogden Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Robert Brogden Buick GMC Team

July 10, 2021

We brought our car in for tires leaks and unfortunately our car was placed on the rack incorrectly and the fuel filler neck hose was damaged. -concerned for other damage too. More

by BRIDGET9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristie Brown
Jul 12, 2021 -

Robert Brogden Buick GMC responded

Bridget, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Robert Brogden Buick GMC Team

Jul 23, 2021 -

BRIDGET9 responded

The surprise to us was that also the service team did not offer anything extra as an apology. We were given a loaner car for the days it took to be fixed but we didn’t even receive a coupon for a free oil change as an apology or way to get us back in to earn trust. I am concerned there were other damages to our car as it obviously teetered off one side of the rack.. More communication, care and confidence that if any other damage to our car frame or parts were found, they would take responsibility and fix it.

July 10, 2021

The wait ended up being longer because of some recalls, but that was clearly communicated. Allison was also helpful determining warranty coverage for me and getting a windshield ordered. I also appreciate More

by tlosch
Recommend Dealer
Yes
Employees Worked With
Allison Leach
Jul 12, 2021 -

Robert Brogden Buick GMC responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Robert Brogden Buick GMC Team

July 09, 2021

GMC took care of the safey recall in the estimated time frame. However I did not received a copy or reporte of the work performed un my vehicle More

by andresrmontes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Leach
Jul 12, 2021 -

Robert Brogden Buick GMC responded

Thank you for the great feedback, Andres! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Robert Brogden Buick GMC Team

July 08, 2021

Super professional knowledgeable people. Very friendly and very fast. Will be back again. Expected a sizable bill and happy to be surprised because work was done under power train warranty. More

by excgsw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown
Jul 12, 2021 -

Robert Brogden Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Robert Brogden Buick GMC Team

July 07, 2021

Great prompt service! Work was done as promised. I will definitely be back for future service with Brogden. Thanks again for the good work on my truck! More

by ANDYVGORDON78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Jul 08, 2021 -

Robert Brogden Buick GMC responded

Andy, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the work performed on their vehicle. We look forward to seeing you again. Sincerely, The Robert Brogden Buick GMC Team

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