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Robert Brogden Buick GMC - Service Center

4.5

419 Lifetime Service Reviews

1500 E Santa Fe St, Olathe, Kansas 66061

419 Reviews of Robert Brogden Buick GMC - Service Center

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December 08, 2019

"Fast and friendly!"

- HYLTONK712

Robert Brogden worked with my schedule to get me in for a factory recall and a full service oil change, tire rotation, etc. They are always fast, friendly, and deliver quality workmanship!

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Yes
Employees Worked With
December 07, 2019

"Alison did a great job"

- MAURICEBOWERSOX

Alison explained the problem and the service tech did a great job at finding the problem. Seems to me Brogden service is better then most dealers.

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Yes
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Dec 07, 2019 -

Robert Brogden Buick GMC responded

Thank you so much for the kind feedback! We hope to continue to provide you quick and friendly service and look forward to working with you again in the future.

December 06, 2019

"Great and fast service!"

- DANNYTUBBS

I called in the morning and had a broken key, and needed it replaced ASAP. I was able to bring the vehicle in and have it done the same day and very quickly, they also fit me in for an oil change/tire rotation while we were there. Awesome job from everyone in service and parts!

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Yes
Employees Worked With
Dec 07, 2019 -

Robert Brogden Buick GMC responded

Thank you so much for the kind feedback! We hope to continue to provide you quick and friendly service and look forward to working with you again in the future.

December 06, 2019

"Service "

- LHOLCOMB

Allison was my service advisor. She was the most pleasant and efficient I have ever experienced. All the work including an unscheduled recall was completed very quickly. I’d give her a raise if she worked for me!

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Yes
Employees Worked With
Dec 07, 2019 -

Robert Brogden Buick GMC responded

Thank you so much for your review of Robert Brogden! We truly appreciate the feedback and hope to hear from you again.

December 06, 2019

"Recall issue solved"

- SLOCKE.HOME

Kristie was excellent to work with even though we had multiple issues, she stayed focused and helpful on the problems. Excellent follow up on problems

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Yes
Employees Worked With
Dec 07, 2019 -

Robert Brogden Buick GMC responded

Thank you so much for your review of Robert Brogden! We truly appreciate the feedback and hope to hear from you again.

December 06, 2019

"Oil change/service"

- LKACZMAR

The service center staff is very efficient, organized, and timely. The staff is friendly and helpful. The waiting area very clean. Really happy to have the inspection MPVI so I know that all was checked and in good condition.

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Yes
Employees Worked With
Other Employees : Levi Kerr, Tech
Dec 07, 2019 -

Robert Brogden Buick GMC responded

Thank you so much for the kind feedback! We hope to continue to provide you quick and friendly service and look forward to working with you again in the future.

December 05, 2019

"Professional"

- ganiels

Kristie was a great pleasant to work with and very prefessional. I have had multiple issues with my 2018 GMC Denali deisel and all issues have been resolved to my satisfaction.

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Yes
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Dec 07, 2019 -

Robert Brogden Buick GMC responded

We appreciate you taking the time to leave us feedback. Thank you again for choosing Robert Brogden Buick GMC and we hope to see you again.

December 04, 2019

"Tire check with no appointment"

- Walt

I noticed a construction staple in my tire. Drove to Brogden's, service department they were able to get to me right away and problem resolved. All done within an hour. Great experience.

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Yes
Employees Worked With
Dec 09, 2019 -

Robert Brogden Buick GMC responded

Thank you so much for the kind feedback! We hope to continue to provide you quick and friendly service and look forward to working with you again in the future.

November 30, 2019

"Customer service could use improvement "

- SHANNON.POLLARD

The person who checked us in could use some customer service instruction. He was not unpleasant, but also wasn’t welcoming. When we came back to get the car he never greeted or even looked up at us, so we didn’t know if we should wait or if he was doing our paperwork. Also when We dropped off the car we showed him a plastic panel that looked like it came off from below the car - he glanced at it , said he didn’t know what it was and then didn’t convey to any technician to look and see where it might have come from. We researched later and found the GM logo and a # that confirmed it did belong under my car

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Yes
Employees Worked With
November 29, 2019

"Took care of both vehicles in one visit!"

- andrew2.fisher

Service was as expected, I wish the wait times and availability was better but you can’t really expect any different where there is good service. Everyone comes to Brogden!

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Recommend Dealer
Yes
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