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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,058 Reviews
Call Service Center (913) 712-9342

2,058 Reviews of Robert Brogden Buick GMC - Service Center

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July 03, 2021

Thank you for the help on my truck. Glad to have the transmission flushed. More

by JASONTARA.MADSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aurora Reed
Report | Print
Jul 06, 2021 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Robert Brogden Buick GMC Team

July 03, 2021

Having a young in experienced “service liaison” between the customer and the mechanic or even the service manager is a recipe for disaster. Wrong parts ordered. Added unnecessary and costly service. Forgot More

by Jeff Taubin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Allison Leach
Report | Print
Jul 06, 2021 -

Robert Brogden Buick GMC responded

That is not the kind of experience we seek to provide, Jeff. Please call us when you can so we can address this together. Sincerely, The Robert Brogden Buick GMC Team

July 01, 2021

Thankful for Allison Leach and her customer service. She is the best! Very knowledgeable, prompt and gets things taken care of the first time! More

by joel.formanek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Leach
Report | Print
Jul 02, 2021 -

Robert Brogden Buick GMC responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Robert Brogden Buick GMC Team

July 01, 2021

Not happy with how they went about my services while my truck was under warranty. The minute it was out of warranty they magically found out the problem. More

by njeter1994
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristie Brown, Allison Leach
Report | Print
Jul 02, 2021 -

Robert Brogden Buick GMC responded

The behavior you described does not align with our team's values, and we would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

Jul 07, 2021 -

njeter1994 responded

No, someone please contact me.

June 30, 2021

Long time customer. Very friendly, great service and offer shuttle service! More

by Sunshine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown
Report | Print
Jun 30, 2021 -

Robert Brogden Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Robert Brogden Buick GMC Team

June 29, 2021

Nice place to do business. Very friendly and knowledgeable staff. More

by FRANK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Leach
Report | Print
Jun 30, 2021 -

Robert Brogden Buick GMC responded

Thank you for your great review, Frank! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

June 26, 2021

God bless you, That’s awesome, 😎 I bringing back my car 🚘 again…👏👏👏 More

by thebestheart25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Leach
Report | Print
Jun 28, 2021 -

Robert Brogden Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Robert Brogden Buick GMC Team

June 26, 2021

Was able to get in when needed and the work done in a timely manner. Friendly and efficient advisor would come back for future maintenance needed. More

by pkelley35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Allison Leach
Report | Print
Jun 28, 2021 -

Robert Brogden Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Robert Brogden Buick GMC Team

June 26, 2021

Service was not as expected compared to prior visits to the dealership which has always been excellent in the past. Unsure what has changed recently. More

by CMMART4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure
Report | Print
Jun 28, 2021 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Robert Brogden Buick GMC Team

June 25, 2021

Everything about was my visit was great. From dropping off to picking up, all was a breeze. My service tech Trudy ha fled everything quickly and efficiently. More

by Bjoyamis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tehdy
Report | Print
Jun 25, 2021 -

Robert Brogden Buick GMC responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Robert Brogden Buick GMC Team

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