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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,006 Reviews

2,006 Reviews of Robert Brogden Buick GMC - Service Center

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March 24, 2021

Robert Brogden Buick GMC Is the only place I take my 2012 GMC Terrain for service and mechanical repair because of the great service I receive. More

by figueroacny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Allison Leach
Mar 26, 2021 -

Robert Brogden Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, The Robert Brogden Buick GMC Team

March 24, 2021

This was the first service work I have had performed at this dealer. Everything was as expected and I will definitely return for my next servicing. More

by jcfilliman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown
Mar 29, 2021 -

Robert Brogden Buick GMC responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, The Robert Brogden Buick GMC Team

March 24, 2021

Really bad customer service at the parts center. The older gentleman was very racist and rude. I made me feel really uncomfortable. I am going to have to move my service and purchases else where More

by guzmanh
Customer Service
Recommend Dealer
No
Employees Worked With
Kristie Brown
Mar 25, 2021 -

Robert Brogden Buick GMC responded

Thank you for taking our call so we could discuss your recent visit. Our goal is always 100% customer satisfaction; I'm sorry we fell short this time. Rest assured, your next visit will better reflect the type of service you've come to expect at our dealership.

March 24, 2021

Ordered tires online on your website, we received 2 emails and 1 text confirming appointment. Upon arrival, service department was unaware of order. Poor communication! More

by rppowers1
Recommend Dealer
Yes
Employees Worked With
Allison Leach
Mar 26, 2021 -

Robert Brogden Buick GMC responded

Thank you for alerting us of this issue. We would like to assure you that we never intend to do anything but provide the best possible customer service experience. If you are willing to contact us at your convenience, we would be more than happy to further discuss this issue and move forward in a positive direction. Sincerely, The Robert Brogden Buick GMC Team

March 21, 2021

Dealership is great and provides good and fast service. Oil change price is high. I pay half the price for oil change outside the dealership. More

by HarisB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown
Mar 23, 2021 -

Robert Brogden Buick GMC responded

We appreciate the time you took out of your day to provide this feedback, Haris. At Robert Brogden Buick GMC, our goal is to provide nothing short of a 5-star experience for all our customers and we apologize for falling short in this instance. Please get in touch with us at your earliest convenience so we can learn more about your visit. Thank you! Sincerely, The Robert Brogden Buick GMC Team

March 19, 2021

They were busy when I called and said they were booked up with no more appointments to schedule but when I said it was a battery issue they said come on in and they would squeeze me in,much appreciated More

by JAYHUSKER8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Leach
Mar 24, 2021 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Robert Brogden Buick GMC Team

March 18, 2021

Appointment was scheduled via phone and handled quickly. Buick was dropped off, work was done on time, Allison let me know when Buick could be picked up. Process to get Buick was easy. Paint repair was exc More

by Jim47
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Allison Leach
Mar 23, 2021 -

Robert Brogden Buick GMC responded

We appreciate your kind words, Jim. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, The Robert Brogden Buick GMC Team

March 18, 2021

Aurora was amazing. A a a a a a a a a a a a a a a a a a. s a a a a a a More

by jthomas4602
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Allison Leach, Aurora Reed
Mar 23, 2021 -

Robert Brogden Buick GMC responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, The Robert Brogden Buick GMC Team

March 15, 2021

We were in and out in a very short time. They were able to fix the cam which was still under warranty. We are very happy about that. More

by KELLYC0113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Allison Leach, Aurora Reed
Mar 17, 2021 -

Robert Brogden Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience, Kelly! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Robert Brogden Buick GMC Team

March 13, 2021

Service was very well. They could've told me other services I may need instead of saying that I declined the services needed for my vehicle More

by RAYVONNEBROWN24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Leach
Mar 17, 2021 -

Robert Brogden Buick GMC responded

Thanks for the great rating! We're pleased that everything went well for you. Sincerely, The Robert Brogden Buick GMC Team

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