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Robert Brogden Buick GMC - Service Center
Olathe, KS
2,042 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,042 Reviews of Robert Brogden Buick GMC - Service Center
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March 30, 2021
I will say I have never felt less appreciated by a dealership. We have been long standing customers of another local dealership and the experience with Brogden so far, has me regretting my decision to dealership. We have been long standing customers of another local dealership and the experience with Brogden so far, has me regretting my decision to extend my business to you. Thankfully as I prepare to make another large vehicle purchase, I have been equipped with the knowledge not to offer that opportunity to Brogden again. This is the second time we have brought in a brand new purchase over the last year. Our GMC 2500 has less than 30k miles. We have learned that the tires and rims that were purchased on the truck were unsafe for hauling our trailers placing myself and my family in a very dangerous situation with a camper we asked specifically about towing. We also had glo-plugs go out ( diagnosed by myself) and when sharing with your department we had a long trip to Illinois, your technician told us that it would be fine until Monday. On the way home with my family in the truck hauling 4 head of livestock worth over $15,000 in -15 degree weather we learned that sound advice was not sound at all. Thankfully we were blessed with a bystander that helped us out of a very dangerous situation. After getting the truck in that following Monday- it took the department 2 days to tell me what I told you the issue was. Now today, I experienced a understandable part issue with the truck. A crack in the secondary antifreeze reservoir, after being told you would “make my experience better”; I was given a bill for more than $570+ dollars ( majority being labor for a 1 day turnaround job) with little to no recognition of our previous experiences. Your labor fees were over the top for the work that I could have had done just down the road from you at another dealership. I expressed my dissatisfaction in a respectful and professional way and the response was indifference at best. Seeing emails like below gives a great false impression around how much you value your customer base. I believe that the service after you buy is certainly far more indicative of the value you see in me as your customer. I truly hate crafting emails like this. I value good relationships and I try often to provide recognition of good customer service. Unfortunately I have experienced everything but, with this purchase. More
by VALARIE_LAPEAN
Verified CustomerEmployees Worked With
Kristie Brown
March 27, 2021
Always a wonderful experience! The service department is friendly and happy to help. Always knowledgeable and able to answer questions. Service is efficient. Work done is always top notch! friendly and happy to help. Always knowledgeable and able to answer questions. Service is efficient. Work done is always top notch! More
by Pianoman1979
Employees Worked With
Kristie Brown, Allison Leach, Aurora Reed
March 26, 2021
Allison in service the best! She did a great job from Initial scheduling to check out. Great communication, great customer service. Get her a raise!! Haha Initial scheduling to check out. Great communication, great customer service. Get her a raise!! Haha More
by SROSS15
Employees Worked With
Allison Leach
March 25, 2021
The service was great,they got me in right away,they gave me the feedback pertaining to the transmission problem,hopefully resetting the module will help. me the feedback pertaining to the transmission problem,hopefully resetting the module will help. More
by anthonyreese9405
Employees Worked With
Allison Leach
March 24, 2021
This was the first service work I have had performed at this dealer. Everything was as expected and I will definitely return for my next servicing. this dealer. Everything was as expected and I will definitely return for my next servicing. More
by jcfilliman
Employees Worked With
Kristie Brown
March 24, 2021
Really bad customer service at the parts center. The older gentleman was very racist and rude. I made me feel really uncomfortable. I am going to have to move my service and purchases else where older gentleman was very racist and rude. I made me feel really uncomfortable. I am going to have to move my service and purchases else where More
by guzmanh
Employees Worked With
Kristie Brown
March 24, 2021
Robert Brogden Buick GMC Is the only place I take my 2012 GMC Terrain for service and mechanical repair because of the great service I receive. GMC Terrain for service and mechanical repair because of the great service I receive. More
by figueroacny
Employees Worked With
Kristie Brown, Allison Leach
March 24, 2021
Ordered tires online on your website, we received 2 emails and 1 text confirming appointment. Upon arrival, service department was unaware of order. Poor communication! emails and 1 text confirming appointment. Upon arrival, service department was unaware of order. Poor communication! More
by rppowers1
Employees Worked With
Allison Leach
