Robert Brogden Buick GMC - Service Center

Allison always works to get you in and get you out quickly, she does it with a smile and with solid communication. I always ask for her and appreciate her willingness to help. quickly, she does it with a smile and with solid communication. I always ask for her and appreciate her willingness to help. More

My experience was great. The people were friendly. The car service requested was performed as requested. A special recognition to Aurora for ensuring a smooth process. car service requested was performed as requested. A special recognition to Aurora for ensuring a smooth process. More

Needed new battery in this extreme cold. Got right in. The service was excellent and very fast. Very fast turnaround and everything installed a d The service was excellent and very fast. Very fast turnaround and everything installed a d More

I took my Sierra in, at 7am, because the check engine light had come on. The service representative informed me that they would call when they knew what the problem was. At 8am he called with the root of light had come on. The service representative informed me that they would call when they knew what the problem was. At 8am he called with the root of the problem. The part would be ordered, repairs made and he would call when it was done. At 4pm he called and informed me the work was complete. He then told me that it had been done by noon, but they had been arguing with the extended warranty company over the amount. I could come in and pay my $100 deductible and pick up my truck. I have Cerebral Palsy and my truck is equipped with hand controls, and I have no other vehicles. I do not understand why I had to wait an additional 4 hours while you were negotiating with the warranty company? While Robert Brogden GMC has some of the best prices on vehicles, the service department is lacking. I believe this is evident by the turn over that they have in staff. I will not be back. More

Great service department, everything was me quickly, and the recommendations they gave were not pushy! I trust them to fix my car and give me the right advice. the recommendations they gave were not pushy! I trust them to fix my car and give me the right advice. More

Didn’t have required wiring harness in stock, otherwise I would give 5 stars. The team was friendly, informative and helpful about what was going on, and a quick turnaround this visit. would give 5 stars. The team was friendly, informative and helpful about what was going on, and a quick turnaround this visit. More

I am actually really disappointed in the service that I received. First off, I waited 2.5 hours for an oil change. It was a busy day, and I’m fine with waiting, but when it’s my turn I expect things to be received. First off, I waited 2.5 hours for an oil change. It was a busy day, and I’m fine with waiting, but when it’s my turn I expect things to be done right. I am not happy when I get in my car, after sitting there 2.5 hours, and I notice things are not done but have been checked off on the paperwork as completed. My oil life percentage was not reset. The box was checked. But it was not done. I checked this right away because one of the people in front of me came back in because hers wasn’t reset. We are all human and forget things. But you checked the box saying you did it and you did not. Also, on my service papers it says all four tires are at 35 psi. This was not accurate. In fact, only 1 tire had 35psi. We had 35, 37, 38, and 32. Prior to service the tires were 31-33. Very near or the same psi in all tires. This is a service that I paid for. If I have these two small things with boxes check off but they weren’t actually done, how do I know more things weren’t actually done as well? I went to put air in my tires since that was not properly done at the dealership, quickly realized that the TPMS sensors weren’t moved or reprogrammed with the tire rotation. So now I can’t rely on the technology in my vehicle to help me. Looks like y’all did more harm than good to my new tires. I can get a crappy oil change anywhere. I don’t live in Olathe. I drive out of my way 15 miles, for the service at Bogden. I’ve been taking my vehicle to brogden exclusively, since my second oil change, after purchasing two years ago. It will be hard for me to justify coming back If this is what I get when I’m paying for certified service. Let’s do better! Attention to detail is important. Also, I will add, the lady that entered my info and did the communicating was very nice and helpful. Her name was Aurora, first time meeting her. No complaints at all about her! More

I through it was ok til I got my car parked with key in it window down on driver size got in looked on floor on other side there was the wheel locks just put on floor all out of package one piece missing s it window down on driver size got in looked on floor on other side there was the wheel locks just put on floor all out of package one piece missing so I left car when in got the girl who was helping me told her so she when out in shop to find the missing piece when she found it she when to my car put them in packages! She was a real nice person and was doing a good job ! It was the shop that did it I hope they did the work on my car right and got the wheels on my car on right! More

Robert Brogden GMC and Allison Leach have always delivered on what they promise. They are willing to take an extra step to address your needs. delivered on what they promise. They are willing to take an extra step to address your needs. More

Allison is such a great representative for your company and of the service I receive. Her communication is key and the team behind seems to follow her lead! This service department is a top reason I contin and of the service I receive. Her communication is key and the team behind seems to follow her lead! This service department is a top reason I continue to buy my vehicles from Robert Brogden keeping my business in one deserving location. More