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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,035 Reviews

2,035 Reviews of Robert Brogden Buick GMC - Service Center

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March 13, 2021

Service was very well. They could've told me other services I may need instead of saying that I declined the services needed for my vehicle More

by RAYVONNEBROWN24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Leach
Mar 17, 2021 -

Robert Brogden Buick GMC responded

Thanks for the great rating! We're pleased that everything went well for you. Sincerely, The Robert Brogden Buick GMC Team

March 12, 2021

Thanks Allison always GREAT TO WORK with the best customer service. Always on time never have to wait. In this day age it really counts. More

by JMAHONY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Leach
Mar 16, 2021 -

Robert Brogden Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, The Robert Brogden Buick GMC Team

March 11, 2021

Aurora Reed was very nice an efficient got my truck in an out at the promise time. thanks . thats all i have to say nit 25 words More

by jacynh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aurora Reed, Aurora Reed
Mar 16, 2021 -

Robert Brogden Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Robert Brogden Buick GMC Team

March 09, 2021

I’ve always received excellent service at Brogden. Good customer relations I. The service department. I appreciate the loaner vehicles when I need serviced! Thanks! A bunch! More

by MOORE1768
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Allison Leach
Mar 12, 2021 -

Robert Brogden Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, The Robert Brogden Buick GMC Team

March 08, 2021

Checked in by Jonathan(?). Did not receive the same updates/courtesy that I usually get from Kristie or Allison. Not sure what was going on that day but I will wait until Kristie or Allison work to sch More

by laura.gipson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristie Brown, Allison Leach
Mar 11, 2021 -

Robert Brogden Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Robert Brogden Buick GMC Team

March 06, 2021

Fantastic service. Loved the whole experience thank you. David was very helpful and transparent and they were quick to get me a rental so i could return to work and finish my shift. Thanks again. More

by CYNTHHIAK123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Leach, Tino Stowers
Mar 10, 2021 -

Robert Brogden Buick GMC responded

Thank you for putting your trust in Robert Brogden Buick GMC! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, The Robert Brogden Buick GMC Team

March 05, 2021

Everything was completely done in a professional manner. There was additional work necessary based on warranty covered items. I am pleased how work was done. More

by ALEJANDROH2079
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Leach
Mar 09, 2021 -

Robert Brogden Buick GMC responded

Alejandro, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Robert Brogden Buick GMC Team

March 05, 2021

I purchased a 2018 Equinox. The purchase went fine. It was missing the roof rails. They promised they would get them & install them. It is getting close to 3 months and I still haven’t seen my rails. I al More

by KLEINPLLC
Recommend Dealer
No
Employees Worked With
Aurora Reed
Mar 31, 2021 -

Robert Brogden Buick GMC responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, The Robert Brogden Buick GMC Team

February 28, 2021

Customer service was great. Wish more of the employees were wearing masks. Several show room employees or within 6 feet of me during my visit without a mask and some were even coughing. More

by sean.sturdivan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Leach
Mar 03, 2021 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide us with this feedback. We are committed to the safety and satisfaction of our customers and appreciate you bringing this issue to our attention. I have addressed your comments with our team and I assure you we are working diligently to ensure the safety of all our employees and guests moving forward. Sincerely, The Robert Brogden Buick GMC Team

February 27, 2021

Very prompt and friendly service . Service rep advised me of service that is routine for our vehicle age and mileage. No pressure exerted to complete the work just informing me. More

by debgettler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Leach
Mar 03, 2021 -

Robert Brogden Buick GMC responded

Thank you for the excellent review! It is great to know that we could provide you with a pressure-free and knowledgeable service experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Robert Brogden Buick GMC Team

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