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Robert Brogden Buick GMC - Service Center
Olathe, KS
2,000 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,000 Reviews of Robert Brogden Buick GMC - Service Center
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February 03, 2021
Kristie Brown in the service department was great, very accommodating and very knowledgeable about her work. She made a bad experience manageable. Thank you Kristie! accommodating and very knowledgeable about her work. She made a bad experience manageable. Thank you Kristie! More
by CARLDEMAD
Verified CustomerEmployees Worked With
Kristie Brown, Tino Stowers
January 30, 2021
I was supposed to have a detail and paint touch up. The paint touch up was done but the detail was not. Even though i was told my car was in detail when i checked on the status of the vehicle and when i pi paint touch up was done but the detail was not. Even though i was told my car was in detail when i checked on the status of the vehicle and when i picked it up it said “detail” on my invoice but it was not done. But I’m 100% done dealing with this dealership. I wish i never ever bought i car from them. Especially when a detail was never done when i bought the car and they told me i could bring it back anytime to have it done. But when i do and it’s not done, I’m treated like a problem when i ask for a service to be given to me that i should’ve had done in the first place. More
by CYNTHHIAK123
Employees Worked With
Aurora Reed
January 30, 2021
I had an issue earlier with the service department damaging the door on my Buick. Well they put it into the shop and it looks new again. Allison and Christie helped me solve the issue and got the ser damaging the door on my Buick. Well they put it into the shop and it looks new again. Allison and Christie helped me solve the issue and got the service team involved. Thank you so much for keeping me a happy customer. More
by DANBODENHAMER
Employees Worked With
Kristie Brown, Allison Leach
January 30, 2021
Very few staff wore masks. This is alarming. Customers also did not. Lady at front where I had to sit social distancing ran around with face mask around neck. Disgusting. I was going to look at buy also did not. Lady at front where I had to sit social distancing ran around with face mask around neck. Disgusting. I was going to look at buying a new car. No way your employees have no respect for the johnson county stating all must wear a mask. More
by DELORESMCKEE
Employees Worked With
Sebastien Granger
January 29, 2021
Always satisfied with service that I receive. Allison is very thorough and explains in detail what service I am receiving. Definitely would recommend to anyone. Thanks very thorough and explains in detail what service I am receiving. Definitely would recommend to anyone. Thanks More
by jasonhalley01
Employees Worked With
Allison Leach
January 29, 2021
I had the car serviced along with two new tires put on the car for the next three months I had to keep putting air in one of the tires I called in to service they said they would check it my next service the car for the next three months I had to keep putting air in one of the tires I called in to service they said they would check it my next service The car came into service for a oil change and a tire check I was charged Thirty dollars for a bad tire stem they should have repaired it for free I guess I won’t be back for service as I was in there two hours and 45 mins for my service In all that time I was never asked any questions about how the repair service was going I have always in the passed treated very fair and was always happy More
by Danny Lane
Employees Worked With
Kristie Brown, Aurora Reed
January 28, 2021
For me, they are the best delear. They provide everything you need, from dealership to maintenance. You don't need to go anywhere just to fix your vehicle. So, nothing to worry about. everything you need, from dealership to maintenance. You don't need to go anywhere just to fix your vehicle. So, nothing to worry about. More
by NONOY26
Employees Worked With
Kristie Brown, Allison Leach, Aurora Reed
January 28, 2021
Requested the driver's side mat be reattached to floor - they did not do this! Otherwise oil change and related services went well. Not sure why it took an hour to do, though. they did not do this! Otherwise oil change and related services went well. Not sure why it took an hour to do, though. More
by Golfguy
Employees Worked With
Aurora Reed
January 27, 2021
Very quick service, they got me in at my scheduled time, completed the service quickly. The service team has always been very polite, and professional. completed the service quickly. The service team has always been very polite, and professional. More
by BEARDERICA69
Employees Worked With
Peter Sargent, Sebastien Granger, Spencer Wagner, Mohammed Allan, Marcus Sutton, Aurora Reed, Tino Stowers
January 25, 2021
I like being able to schedule online and they are always on time with getting my car in and even back out. The service personnel are always awesome and courteous and very informative! on time with getting my car in and even back out. The service personnel are always awesome and courteous and very informative! More
by gibbsk
Employees Worked With
Kristie Brown
