Robert Brogden Buick GMC - Service Center

Bought car September 12 and it’s been in for repair 2 times for leaking transmission fluid. Appointment on 12-28, still leaking! Very disappointed! times for leaking transmission fluid. Appointment on 12-28, still leaking! Very disappointed! More

Very professional. Even with our work right now we can still get in quick and know it’s going to get done correctly. Thank you still get in quick and know it’s going to get done correctly. Thank you More

Note that our issue has not been resolved after 4 trips. I really want to give zero stars but wanted this to get someone’s attention. I really want to give zero stars but wanted this to get someone’s attention. More

Thank you for all your help appreciate all the support from this dealership I'm very excited to come back every time thank you very much from this dealership I'm very excited to come back every time thank you very much More

I had a persistent issue with my vehicle and made several trips to the service department to get it corrected. Allison and Kristie were patient and understanding even when I did not exhibit the same courtes trips to the service department to get it corrected. Allison and Kristie were patient and understanding even when I did not exhibit the same courtesy to them. Most importantly, they worked to resolve the issue to my satisfaction. Kristie deserves a promotion! More

Very good dealership to do business with. Bought my last 3 vehicles from Brogden and will continue to do business with them. Always helpful and polite 3 vehicles from Brogden and will continue to do business with them. Always helpful and polite More

No problems encountered, although I am a little tired of having to do a survey every time I come in ... and you can’t close this out without being a tad verbose. having to do a survey every time I come in ... and you can’t close this out without being a tad verbose. More

Scheduled oil change. Performed on time. Knowledgeable staff. Clean amenities. I use this dealership for most of my vehicle needs. This time they were able to price matched which was great! staff. Clean amenities. I use this dealership for most of my vehicle needs. This time they were able to price matched which was great! More

Before getting service at Robert Brogden Buick GMC, you should ask yourself the question: is it worth dealing with awful personnel if the service is otherwise good? Anything you can do to avoid dealing dir should ask yourself the question: is it worth dealing with awful personnel if the service is otherwise good? Anything you can do to avoid dealing directly with Service Manager Kristie Brown will only enhance your experience at Robert Brogden Buick GMC. Her lack of attention to detail, customer service, and scheduling will make you wonder if she achieved her position of "manager" though nepotism. It certainly was not awarded based on exemplary service or merit. Calling Kristie multiple times simply to find out the status of my vehicle was the start of my frustrating experience at Robert Brogden Buick GMC. And each call reinforced my frustrations because of the behavior of Kristie, who seemed to lack details and the motivation to service my vehicle in a timely manner. After dealing with this poor service for four days, and not having another vehicle, I once again called Kristie to enquire about my vehicle status, and only then did she offer the use of a rental vehicle. I cannot emphasize enough: working with Kristie will make you feel unappreciated as a customer at Robert Brogden Buick GMC. Everyone else, excluding Kristie, from the shuttle drivers to the other service department personnel were pleasant and seemed competent. Although I have been a dedicated customer of the Service Department for the last 5 years, I will no longer return to Robert Brogden Buick GMC for service unless I have no other option. More

Great job! That’s enough to say. Thank you. Don’t like Great job! That’s enough to say. Thank you. Don’t like having to come up with 25 words! Merry Christmas happy new year! Done Great job! That’s enough to say. Thank you. Don’t like having to come up with 25 words! Merry Christmas happy new year! Done More